Side Crown Serenity Ultra All Inclusive in Side

Crown serenity second time here As you walk into the hotel it really does look lovely, nice furniture to relax on , looks very palacious. Check in was good .we were shown to our room and were told about the safe . The room was generally clean and well stocked with towels .but very tired looking, it’s ready for a refurb . Bathroom needs a good clean, around the shower the grout is black , the shower doesn’t work as it should. The bedding was clean , the pillows awful,old and lumpy and worn out, mattress too hard for me . Resturant in general very good waiting on staff some better than others but in general all worked hard . breakfast Queue for omelettes , sometimes 12 deep the lady making them is lovely smiling most of the time, it needs more on that station to deal with the amount of people.food is quite often cold 80% of the time . I would say there is something to eat for most people. Lunch is a good choice but again cold food , one occasion went as soon as it opened, the soup was just warm , and a chicken meal cold , even the chips were cold . Maybe they should heat the Bain Maria up . Dinner is much the same and can get boring . The desserts look amazing but most taste the same . We used the beach a few times , they serve drinks in cheap plastic not at all very strong ,can only get larger and wine though the food is simple , chicken or burgers or some mix from other meals . We used the small front pool here the barman Mohamid Dennis is the best , here the lager was better than the inside bar. Mohamid so friendly and pleasant, he worked so hard running the tiny bar and serving people a credit to the hotel . Here the umbrellas were tatty sparse and broken no where near enough very tired looking .not 5* more like a 2 * The toilets were not stocked with paper for 3 days while we used that pool area . The bar in reception can get hectic , the drinks are cheap brands and some taste awful.bar staff work hard . We used the Italian restaurant and here we felt very rushed as if they wanted us to eat up and go, the food was nice except the main meal was over cooked, overall it looks lovely but again getting tired in need of a bit of work to tidy it up , Spoke to an English couple,the young girl was telling me how she was compromised by one of the mangers suggesting she went to a room with him , this behavior is out of order . The jeweler was a pleasant man :)the handbag man helpful, I will not be going back to this hotel , it is not 5* more 3/4 .

Its a 3 star hotel at most that one bar man called Nektel does everything he’s always offering people drinks or to serve them while no one else can be bothered he was the best by far but the shower in the room stinks prepared to get woken up every morning at 5 am by the call to prayer by the mosque the food is sometimes cold same thing every night and just bland the rooms were okay but yet again the shower stinks and was broken.