Side West Park Hotel in Side

My vacation at the Side West Park Hotel from April 2nd to April 11th, 2025. -Arrived in the evening around 6:30 p.m. -Unable to pay with card for the safe deposit box and Wi-Fi as the reader wasn't working. The receptionist said he would get back to me when the device was working again. (The real shocker came when I checked out!!) -Dinner wasn't as expected as there was no buffet, just cold food wrapped in cellophane (from the fridge). No apology from the staff or anything like that. -No buffet for 3.5 days -after complaints from me and other guests, we had a buffet for the first time on the 4th evening. However, some of the food was cold or lukewarm. No apology or explanation from the staff. This continued until the end of my vacation without any compensation whatsoever. -Checked out at 3:00 a.m.! The receptionist now wants the money for the safe deposit box and Wi-Fi. I pull out my card. The receptionist takes the reader. It still doesn't work. (We tried three of my cards.) The receptionist asks for cash, I say no. The receptionist is on the phone with his boss. The boss talks to me. I explain that I'm happy to transfer the amount from home. The receptionist writes down my address. Then the boss calls. The bus driver who is supposed to pick me up arrives and talks to the receptionist. The receptionist explains to me (and this is where things get borderline serious) that he will take me and all the passengers to someone in town whose card reader probably works. It's now 3.50. We drive for about 5 minutes until a person appears in a dark side street holding a card reader. I pay and get back on the bus. All of my fellow passengers look at me questioningly. I feel like a felon. Now I know what hospitality in Turkey can sometimes mean. To this day, I have neither been forgiven for such unacceptable behavior nor have I been offered any compensation.

Hotel on the outskirts of Side. Rooms, small, very small. We were accommodated in three people and a child on 11 m2. After adding the extra bed, I could dream about opening the wardrobe. In addition, there is a balcony on the ground floor overlooking the swimming pool, right next to the bar, and loud music until 11 p.m.…
Throughout the facility, I met several staff members who were friendly and smiling - the rest were a punishment, and I don't mean that I have high expectations, just being helpful is enough.
I have more goodies, but I'll leave them alone. After a holiday in this hotel, I need another holiday.