Waldorf Astoria Palm Jumeirah Hotel in Dubai
✅ Exceptional customer service with staff named Omar, Aziz, and Khalid frequently praised for attentiveness and friendliness ✅ Spacious, clean rooms with balconies offering beautiful views of Palm Jumeirah and the sea ✅ Excellent kids’ facilities including a mini-club, kids’ pool, and playground that entertained children well ✅ Varied and high-quality dining options with standout mentions for Mezzerie and Lao restaurants ✅ Private beach and pool areas are well maintained and not overcrowded, providing a relaxing atmosphere ❌ Some guests found the hotel slightly outdated and noted that in-room facilities felt average ❌ Food variety, especially at breakfast, was mentioned as limited by a few guests ❌ There was an incident involving a sewage treatment plant near the entrance causing foul odor and a disruptive evacuation at 2 a.m., which was not acknowledged by management ❌ Check-in delays occurred with guests reporting waiting up to two hours for room keys ❌ The hotel’s location on the Palm can be inconvenient for quick access to Downtown Dubai
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Description
Waldorf Astoria Palm Jumeirah Hotel, established in 2013, is a 5-star luxury resort located on the iconic Palm Jumeirah island in Dubai. The hotel features a single 8-story building with 300+ rooms including a range of suites such as the Royal Suite and Pearl Club Suites with sea views. It offers two heated outdoor pools and a private sandy beach with a 50-meter shoreline just 200 meters from the sea. Guests can dine at multiple on-site restaurants offering international, Italian, South Asian, Mediterranean, and Venetian cuisines, as well as enjoy several bars including a beach bar and a tea lounge. The hotel caters well to families with extensive kids’ facilities including a kids’ pool, mini-club, playground, and babysitting services. Wellness amenities include a spa, hammam, sauna, jacuzzi, and fitness center. Business travelers benefit from 8 conference rooms and a large banquet hall. The property is praised for its exceptional service, cleanliness, and quality of food, though some reviewers note the hotel is slightly dated and food variety could improve.
Location
Situated on the Palm Jumeirah in Dubai, the Waldorf Astoria is 24 km from Dubai World Central Airport (DWC) and 42 km from Dubai International Airport. The hotel is located 110 meters from its own private beach and 200 meters from the sea. Complimentary shuttle service connects guests to major shopping destinations such as Nakheel Mall, Dubai Marina Mall, Dubai Mall, and Mall of the Emirates. There is also a free shuttle to the Expo bus stop and paid water taxi services available. Nearby, you will find the Social by Heinz Beck restaurant 59 meters away, rated highly by visitors.
Tips
- Book a room with a sea view balcony for the best experience.
- Use the free shuttle service to visit major malls and save on taxi costs.
- If traveling with children, take advantage of the mini-club and kids’ pool for a stress-free stay.
- Be prepared for possible check-in delays and consider arriving early.
- For dietary needs, inform the hotel in advance as they have shown attention to special requests.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Set menu [Mon - Sun] 06:30-10:30 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: Visa, AmericanExpress, DinersClub, JSB, MasterCard, UnionPay
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- ATM
- Computer
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Newspapers
- Garden
- Terrace
- Express check-out
- All Spaces Non-Smoking (public and private)
- Bridal suite
- Non-smoking rooms
- Room service
- VIP room amenities
- Cable TV
- Minibar
- DVD Player
- Toiletries
- Wheelchair access to restaurant
- Laundry
- Luggage storage
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Poolside bar
- Free Wi-Fi
- Internet access
- Car rental
- Spanish
- German
- Russian
- English
- Italian
- Billiards
- Bowling
- Fishing
- Parking
- Beach facilities
- Water fun
- Private beach
- Beach/pool towels
- Conference Hall
- Diving
- Snorkelling
- Gym
- Massage
- Sauna
- Children's playground
- Children swimming pool
- Kids' TV Networks
- Pets Not Allowed
The hotel is located on first line from the shore.
The nearest beach is located on the distance of 110 m. It takes 2 minutes To the beach!
The distance to the sea is 40 meters
Hotel territory virtual tour
Video: Welcome to Waldorf Astoria Dubai Palm Jumeirah
Map
Reviews
and the beautiful view from our beach
Our 12 year old really enjoyed the kids club - play station, air hockey, and table tennis kept him occupied all afternoon :)
One more mention I feel needs to be made - the valet guys - a large function was starting as we left, so many people arriving AND leaving at the same time, they were a well oiled machine.
We really look forward to returning again soon.
ADRIAN DMELLO made sure my room was decorated romantically and set the tone for my anniversary trip. I can’t wait to stay here again.
The location on the Palm is a little farther from Downtown Dubai, but the complimentary shuttle to Dubai Mall makes it very convenient and helps save on taxi costs.
Overall, the service completely won us over, and we can wholeheartedly recommend this hotel. We left truly happy with our experience!
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Waldorf Astoria Palm Jumeirah Hotel
What types of rooms are available at Waldorf Astoria Palm Jumeirah Hotel?
Room types include Superior Double room; Deluxe with Skyline Sea View Quadruple room; Deluxe with Palm Sea View Quadruple room; Deluxe with Skyline Sea View Double room; Deluxe with Palm Sea View Double room; Pearl Club Quadruple room with sea view; Pearl Club Double room with sea view; 1 Bedroom Deluxe Suite with sea view; 1 Bedroom Pearl Club Suite with sea view; 1 Bedroom Waldorf Astoria Pearl Club Suite; 2 Bedrooms Chairman Pearl Club Suite; and Royal Suite.
Are pets allowed at this hotel?
Pets are not allowed at Waldorf Astoria Palm Jumeirah Hotel.
What kids’ facilities does the hotel offer?
The hotel provides a children’s pool, a mini-club for ages 3-12, a playground, children’s high chairs in the restaurant, free cribs (subject to availability), free strollers, and paid babysitting services.
Does the hotel provide shuttle services?
Yes, there is a complimentary shuttle to shopping malls including Nakheel Mall, Dubai Marina Mall, Dubai Mall, and Mall of the Emirates, plus a free shuttle to the Expo bus stop.
Is breakfast included and what are the options?
Breakfast is served from 06:30 to 10:30 with a set menu. Additional breakfast fees are not included in the room price and must be paid at the hotel.
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 186 USD The best time to book is August 30, with rates starting from 151 USD