Sheraton Mall of The Emirates Hotel, Dubai in Dubai
✅ Direct internal connection to Mall of the Emirates allows easy access to shopping and metro. ✅ Highly praised breakfast with a variety of options and excellent service from staff members like Borhan and Pablo. ✅ Spacious, clean, and modern rooms with comfortable beds and panoramic city views, especially from higher floors. ✅ Friendly and professional staff noted repeatedly for exceptional guest service, including relationship managers and front desk. ✅ Free sauna and steam room facilities add value to the wellness options. ❌ Some guests found the service polite but reserved, with staff waiting for guests to initiate interaction. ❌ Breakfast, while good, was described by some as repetitive and featuring a Turkish or Indian influence that may not suit all tastes. ❌ Certain rooms have small twin beds and lack hairdryer outlets in the bathroom. ❌ Wi-Fi quality and pricing were rated lower compared to other amenities. ❌ A few negative reports mentioned alleged dishonest practices and inconsistent customer service.
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Description
Sheraton Mall of The Emirates Hotel in Dubai is a modern 5-star hotel built in 2010 and renovated in 2016, featuring 481 rooms with a high-tech design and panoramic city views. It offers a range of room types including family suites and executive club rooms with perks such as Nespresso machines and access to a club lounge. The hotel is connected internally to the Mall of the Emirates, providing direct access to shopping, dining, and entertainment. Facilities include two outdoor pools, a spa (paid), free sauna and steam room, multiple bars including a wine bar, and eight conference rooms. The hotel has a strong focus on family facilities, offering a children's menu, outdoor kids’ pool, and paid nanny services. Guests can enjoy a rooftop pool and lounge area with views of the Dubai skyline and Burj Al Arab. Wi-Fi is free in public areas, and there is free parking on site. The hotel provides a shuttle to Jumeirah Beach Park and Kite Beach, located 2.5 to 4 km away.
Location
Sheraton Mall of The Emirates Hotel is located in the Al Barsha district of Dubai, directly connected to the Mall of the Emirates via an internal passage. The hotel is approximately 20 kilometers from Dubai International Airport (DXB). Public transport access is convenient, with a metro station just a few minutes away accessible through an air-conditioned tunnel. The public sandy beach is about 2.5 kilometers away, while the hotel offers free shuttle service to Kite Beach and Jumeirah Beach Park, located 3 to 4 kilometers from the property. Nearby dining options include Fatburger (101 meters), Shake Shack (281 meters), and BurgerFuel (281 meters).
Tips
- Book breakfast in advance through reception for a better price.
- For quieter stays, request rooms on higher floors to enjoy expansive city views.
- Use the internal mall connection and metro access to avoid traffic and heat, especially during rush hours.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs and extra beds can be added. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: To add breakfast, please contact the property. If available, you can pay for it on-site. Option: Buffet Cuisine: Western Opening hours: [Mon - Sun] 06:30-10:00 Open
- Deposit Policy: Deposit required This property accepts cash, credit cards and debit cards On the day of check-out
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 21 years old
- Paying at the hotel: AmericanExpress, Visa, DinersClub, JSB, MasterCard, UnionPay
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- ATM
- Computer
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Express check-in/check-out
- Television in lobby
- Terrace
- Private check-in/check-out
- All Spaces Non-Smoking (public and private)
- Non-smoking rooms
- Room service
- VIP room amenities
- TV
- Minibar
- Toiletries
- Wheelchair access to restaurant
- Laundry
- Shoe shine
- Luggage storage
- Telephone
- Iron
- Bar
- Breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Snack bar
- Kitchen
- Poolside bar
- Free Wi-Fi
- Car rental
- Spanish
- German
- Russian
- English
- Italian
- Barbecue grill(s)
- Hiking
- Fishing
- Barbeque
- Parking
- Parking nearby
- Beach facilities
- Water fun
- Beach/pool towels
- Conference Hall
- Windsurfing
- Diving
- Snorkelling
- Gym
- Massage
- Sauna
- First Aid Kit
- Skiing
- Pets Not Allowed
The hotel is located on third line from the shore.
The nearest beach is located on the distance of 2500 m. It takes 38 minutes To the beach!
The distance to the sea is 2520 meters
Hotel view
Video: Sheraton Mall of the Emirates Hotel, Dubai, United Arab Emirates
Map
Reviews
2. Modern Facilities: The hotel was just renovated in 2024, so the overall decor is very modern, and the rooms are clean and tidy.
3. Excellent Service: Most of the staff are very friendly. The concierge and the front desk staff who handled check-in were all very patient.
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Sheraton Mall of The Emirates Hotel, Dubai
Is the Sheraton Mall of The Emirates Hotel directly connected to the Mall of the Emirates?
Yes, the hotel has an internal passage directly connecting it to the Mall of the Emirates.
Are pets allowed at the Sheraton Mall of The Emirates Hotel?
Pets and service animals are not allowed at this property.
What family-friendly facilities does the hotel offer?
The hotel offers a children's menu in the restaurant, one outdoor kids’ pool, and paid nanny services.
Is there a free shuttle service to nearby beaches?
Yes, the hotel provides a free shuttle to Kite Beach and Jumeirah Beach Park.
What are the check-in and check-out times at this hotel?
Check-in starts at 15:00 and check-out is by 12:00.
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 205 USD The best time to book is August 24, with rates starting from 149 USD