Comfotel BLU in London

I cancelled my stay after a direct booking from their website. After calling them some barely understandable man will proceed to become annoyed with me. Saying I can "cancel myself", whatever that means. I booked directly from their site so I cannot. He said he would "check and call me back" which he obviously didn't. After calling again he just got pissy with me, like I'm not allowed to call him. Like, I am, I cancelled within the cancellation period and this dingy place wants to keep my money? I will file a police report.

I was booked at a hotel across the road but was moved here to this hotel. First we got a twin room at the top floor. The room was pretty nice actually, but we could only stay in the room over the night, as it was already booked. Next day when we got home from a full day of London sightseeing the hotel manager had gone into our room, packed up our stuff and moved everything BY HIMSELF! Now we had been moved to a bigger room (bigger but unclea and smelly room) in the basement. The room was unclean, and remained uncleaned through our whole visit. Cigarette butts and candy wrappers in ALL of the drawers which left a horrible smell in our room. Every night people would come and knock on our window, and the noise outside was INCREDIBLE! Could hardly sleep a thing! The streets outside were filled with police cars, ambulances and gangs every night. The breakfast was pretty boring and plain. 2 Toasts, 1 small plate of scrambled eggs and a bowl of cereal. If you were lucky, you could get a glass of juice. The asian woman who did the breakfast every morning was really the only good thing about this hotel. She was really nice! When we arrived home again we noticed A LOT of the stuff we had bought, such as books, DVDs and CDs, were GONE! Somehow when we had left the hotel, these things had vanished from my suitcase. NEVER AGAIN!

Misleading information on booking tge hotel regards breakfast. On the website it does state that there is breakfast , on arrival I was informed opposite.