Petit Ermitage in Los Angeles

My girlfriend and I stayed in a suite for two nights and the room was great. Between 6:00 and 7:00 am our first morning, the toilet kept us awake with very loud gurgling sounds. Around 9:00 am, my girlfriend sat on the toilet in the dark, without realizing that water and feces erupted onto the toilet seat and surrounding floor. We spoke with the general manager, Maria, who did not seem too concerned that my girlfriend sat in feces. Maria offered a food and beverage comp and was not willing to do anything more, insisting that since we booked the rooms on *******, this was all they could do. It’s hard to imagine a more disgusting hotel experience. We were very disappointed about the way in which the general manager treated this situation as if it was a minor inconvenience rather than a significant health hazard.

I rarely leave negative reviews, but this stay fell far below reasonable expectations for a hotel in this price range.

On the first night, there was severe bass noise from an undisclosed basement club that continued until 4 am, followed by loud disturbances in the hallways until 6 am involving individuals who were later confirmed by security to not be registered hotel guests. Despite multiple calls, the issue was not resolved until nearly dawn, and I did not get meaningful sleep.

The following day, I was told a room change would be arranged, but no update or plan was provided well into the evening. When I contacted ******* to explore options, a front desk staff member escalated the situation by repeatedly calling my room and then opening my door without permission to confront me over billing while I was on the phone. There was no emergency, no prior notice, and the interaction was unnecessarily confrontational. Another male staff member was brought to my doorway, which made the situation feel uncomfortable and unsafe.

I had planned to stay another night and confirmed refund for the last 2 nights of my 4 night stay, however I vacated immediately after being harassed by hotel staff. They processed a refund for my last 2 nights as discussed, but offered no remedy for the first night or second night. I had to pay for two hotels on the second night of my vacation, but was worth it to move to the Sun Rose.

Rooms look dirty, the hide charges once you check out, front desk staff were not polite, overall a bad experience

The staff is very loud, unprofessional and not trained. At one point I was sitting alone in the dining room eating my $36 salad listening to the bar manager do a loud Austin powers impersonation over and over. They were rough housing and playing in the lobby, talking loudly about their gym routines. Just the opposite of peaceful.

My boyfriend and I chose to celebrate his 50th birthday by booking a Grand Belle Suite. We checked in late on a Friday and from the time we valeted until the next morning was littered with unacceptable service from a hotel, especially when charging $1600 a night. We decided to leave after one night there. We were told from the staff that our patio light had to be left on bright to keep away the rats and possums. We had guests playing loud music until 5 am. We had 3 Italian men in the room next to us who were arguing