Hilton Beach Resort

BOY WHAT A LET DOWN 👎🏼
Being a Hilton Honors member I had high hopes for this hotel. The only nice part of this hotel was the beachfront location and 3rd party restaurant “S3” on the street level.
We booked this particular trip through a 3rd party app (JetBlue vacations) from the moment we arrived we felt as if they knew we saved money and wanted every dollar back. Telling us our room wouldn’t be ready for hours and pressuring us to upgrade to a room double the price. The only friendly staff here were the few bellhops and restaurant staff (who make money off tips) Anytime we wanted towels or drinks it was like pulling teeth meanwhile others walked up or got service with no issues. Or we were questioned about our room number name as if we were outsiders who snuck in.
Seating at the laughably small icebath of a pool was limited unless you paid for upgraded cabanas or day beds and there was no explanation why some chairs were reserved or how we could reserve chairs ourselves.
During this particular week we stayed there was a work convention for “spark” as well as a photo/video shoot for spirit airlines. Both seemingly took precedence over all hotel guests, with half the pool area closed for hours and elevators dedicated to these groups leaving all guests waiting for elevators upwards of 10min. This was also outside of the exclusive elevator that brought you to the rooftop bar that may as well have been guarded by the secret service the way the bald doorman in all black that had such a god complex shoeing away any curious guests.
The rooms were not very inviting and not very clean either there were stains on the pillowcase and the floors didn’t feel clean.
The bathroom had multiple damages inside it, from stained tiles scratched & chipped tub/ sink, 90% of the wall paper was peeling up, fixtures were loose or previous fallen off and were reinstalled without patching the walls. The room we booked didn’t have a balcony which we knew ahead of time but there was no functioning windows or fan which left the room feeling stale.
Granted this isn’t a 5 star all inclusive but I have gotten better rooms and service from roadside hotels. Overall I would NOT recommend this hotel nor will we be returning.
Hopefully this will make at least one group reconsider their decisions

The service was awful. Called an hour ago and also made 3 phone calls and still haven't received the extra toilet paper we requested. They said, the housekeeping staff is working down the list and are behind due to the number of guest. Thanks for the excuse and still no action. Had to walk all the way to the lobby to get it. Also the rooms are dated and not that clean...they don't vacuum it or mop the floors. Found hair in the shower when we arrived. Microwave doesn't work either. There was also only 1.5 elevators working for 24 floors. At least a 10 min wait. One elevator is for some lounge only. One wasn't working and one was sometimes used as a service elevator. Unacceptable and not what you expect from a Hilton and the premium prices they charge for a busy, popular, weekend. Location is great, right across the beach.