The Ritz-Carlton Coconut Grove, Hotel in Miami

Overall a good hotel. Great staff. The issue raised with them as well is that it is very cold on all hallways we had a premium room (twice in 3 weeks ) and found the air conditioning blowing only cold air regardless of setting. The only way to warm up the room is to close it.

The property is nicely located and staff are great. There is a Four Seasons construction site right in front of the property. Very noisy and certainly not improving the views for quite a while.

Great place to stay, friendly staff and it's centrally located to all the shoping and restaurants

My recent three-night stay at the Ritz-Carlton Coconut Grove was absolutely wonderful. From the moment I arrived, I was warmly welcomed and cared for by an exceptional team of employees who truly represent the spirit of the Ritz-Carlton. Upon arrival, Desmond took care of my car with great professionalism, and Steve, the bellman, assisted me with my luggage and ensured I was settled comfortably in my room. At the front desk, Christina provided one of the best check-in experiences I’ve ever had she went above and beyond to make sure I felt at home from the very start until the day I checked out. There was a small misunderstanding with one of the front desk agents, Lucas, regarding an additional night’s reservation I made through *******. Unfortunately, the interaction was disappointing as I felt dismissed and unacknowledged during our conversation. However, I want to sincerely thank Manager Garcia, who handled the situation with grace and professionalism. He immediately resolved the issue, offered a kind gesture with drinks and extra Marriott points, and made me feel truly valued again. During my stay, I also had the pleasure of dining at Isabelle’s Restaurant, where Franklin, my server, delivered top-tier service. The hostess and the rest of the staff were equally delightful, and the food was absolutely excellent. Aside from that one minor hiccup, my experience at this property was nothing short of exceptional.

Helpful and friendly staff. Excellent facilities.

It was cozier than I expected, which was welcomed. The staff was warm, and I felt well taken care of.

You get what you’re paying for at the Ritz, great people at front desk and Valet.

Place was very well maintained and put together.