I booked two rooms for my daughter's birthday. The first disappointment was the massage at the spa. We arrived 10 minutes late because there was no one in the luggage room. We had to wait about 20 minutes until someone arrived. The masseuse told me my massage would only last 20 minutes because of the delay (I had paid for a 50-minute massage), but she only gave me 15 minutes. When we returned to our rooms, there was no one at reception to give us our hand luggage either. We called our room to ask them to bring our backpacks. We waited 30 minutes and no one came. We went back down to reception and, after another 15-minute wait (again with no one there), they finally brought our backpacks. We went to our room to shower, as we had a dinner reservation at an Italian restaurant. The shower drain was clogged, and it was disgusting to shower with the water running. (They have old bathtubs) Towels were beige (Once were white). We have a nice dinner at the Italian restaurant, then we were at ****** for some time and went to our rooms to sleep, it was midnight. We were falling asleep when we heard a woman screaming louder and louder. We didn’t know what was going on… we waited and then the woman started to scream and said all kind of ****** words. We have a second show in the morning. So be ready to hear all kinds of things…

We stayed in this hotel due to John Legend's concert and the fact the property was pet friendly. One thing I didn't like was that the rooms were not very well cleaned. Specially the bathrooms, when we arrived the bathroom floor was dirty and next morning we informed the cleaning staff so they could cleaned it while we were out of the room and they never went to clean it. For this reason I give the overall experience 3 stars. Other than that, we liked that there was plenty of food options. I wish the healthy food place was opened extended hours, but that wasn't the case. I give it 3 stars, it is convenient and has plenty of restaurants, stores,and nice pools.