Ocean Reef Suites, South Beach in Miami Beach

First off I stayed at this hotel 4 years ago ( water issue at that time ) and after 4 years i assume the place got better but no it got WORST!! A roach was crawling above my daughter head!! When I told front desk about the issue Pedro stated “ it’s common with it being around all the restaurants and the same as we having rats in New York” different really apologize then stated “ if you came 4 years ago and didn’t like I wouldn’t have came again” trust this will be my LAST EVER TIME !! Then at 830pm I was looking to stay at another hotel but of course all was booked on a Friday night! I was told “ if I don’t leave tonight I will not be getting a refund” I told them well I have two kids and leaving right now with no where to go isn’t ideal. So he stated I wouldn’t get a refund!! The manage here sucks just as it did 4 years ago! This place is legit disgusting! And the staff isn’t caring at all!! They need to make note “ WE HAVE ROACHES BECAUSE OF THE RESTAURANTS” so people know not to come! Very uncomfortable stay wish I can submit the video of the roach in my room

There are roaches. I am grateful that they only came out the next morning.

The walls are paper thin, you could hear everything through the door, house keeping came in the next morning after our arrival without noticing us about it first. We felt like we did not have any privacy. The front desk staff except for 2 staff members were not very nice or welcoming. I would say look around for other places. We found another hotel for the next night as we decided to stay in town and found a much better hotel with a pool for a lower price.