Pennyweight Hotel Boston, Curio Collection by Hilton in Boston

Stayed a night. Building was historical and lounge was spacious and well decorated. Rooms were decently designed but beds were soft. Bathroom was good. Location very good.

Service however was poor. Part of the Hilton group but staff came across indifferent and inattentive. Recruitment may be a challenge or training is lacking but Boston hotel service averaged much better than this. Staff were more keen to use their phones than looking to be of service to guests.

The hotel itself is pretty nice.
However, we have experienced quite a few issues during our stay:

1) the car was trashed and things were stolen from the car and the car smelled foul. Filed a claim and the police report. No one from the hotel or valet or parking garage management followed up yet. Only the staff at reception and the valet person who brought the car actually tried to be helpful or provide any assistance.

2) the room lost power in the morning (probably the faulty hairdryer). Note, that without the power the room phone does not work. Tried to call the reception from the cell phone - no one ever picked up. Walked to reception, they promised to send an engineer to fix things. It took probably 30 minutes for engineer to show up and flip that breaker in the electrical panel.

3) the valet service - it is just not enough of people to handle the busy hours of check in and check out. It’s a narrow street and there’s just no space to safely leave the car for them to pick it up later, cars are double parked and the passing cars are barely squeezing through (matter of a couple on inches).

4) in general, when we arrived to the hotel there was no one at the reception, nor at the valet desk…

Recently stayed here for a birthday trip with my s/o. It looked good from a far but once you get up close you can see how much of a mess it is. First of all, the employees need some serious customer service training. We were hardly greeted, let alone given directions to our room. It felt like the employees were all high schoolers/college students. They would even hang out at the bar during their shift.

The room was okay but uncomfortable bed/pillow, heat didn’t work, and the bathroom door is a slide door (doesn’t close) which may bother some people and I wish I knew prior.

You get charged a location fee for being “in TD Garden”, however TD Garden was a bit of a walk away so it was strange to us. However, no complaints about the location.

Overall, we will never go back to this hotel and we spent our trip laughing at the bizarre things we noticed every time we had to go back. The only positive is we felt safe and the price was affordable.

I made reservations for 2’nighrs . I couldn’t make on time because of the snow . I couldn’t check in online because I bought through ******* app and the confirmation number doesn’t work at Hilton honor app. I am very dissatisfied and frustrated about this matter

Yesterday when we arrived at the hotel we checked in around 4 and were given our key to room 909, when we were taking the elevator there was an awful noisy alarm going off, we continued in the elevator and to our room to the strobes going off for the fire alarm, we exited and went back to the elevator where we were met by a maintenance worker who said it was a malfunction but they were unable to stop it, we returned to our room to get ready for our event with strobing lights in our hotel room the whole time

This hotel is advertised and designed like it’s a high end hotel, but it’s not. The service was terrible - the valet was sketchy and the front desk attendees were not attentive. Also, the elevator is not secure. I wish you needed to use your room key to operate the elevator; it would make me feel more secure. The location is convenient to TD garden, but that’s about it. This hotel was not worth the extra cost. Go to the Canopy if you want real high class service

We chose this hotel because it has valet parking. None was available for an indeterminate time due to inadequate staff (long line of cars did not move for 1/2 hour only one valet). They were nice and canceled reservation without charge. We didn't stay. Amazing.