Orom Hotel in Bukhara

Unfortunately, after I booked this hotel 2 months in advance, when we arrived to this hotel they told us we needed to stay in a different, less quality, hotel. No explanation and they expected us to pay the same price. We had no choice but to stay in the other hotel which was a bit smelly and breakfast was quite bad.

Very bad experience, I don’t recommend this place.

I had a very disappointing experience with this hotel. I found a room listed on Booking.com at a very reasonable rate, so I decided to go directly to the hotel and ask about booking it. However, once I arrived, they completely refused to honor the price shown online. Instead, they quoted me a rate that was six times higher than what was listed.

It became clear that they are advertising low prices online just to attract guests, and then once you're at the hotel, they put you in a situation where you feel stuck with no other option. This kind of bait-and-switch tactic is extremely unprofessional and unethical.

Be very cautious before booking here. I would strongly recommend confirming with the hotel directly in writing before making any travel plans, or better yet, choose another hotel that is transparent and honest with their pricing.

We arrived at the hotel with a preliminary confirmed reservation from ***********. After getting into the taxi, we received a message from the hotel manager in the messenger asking us to cancel the reservation. When we arrived at the hotel and showed the reservation confirmation to the manager, he said that there were no rooms. He took us to the hostel. Considering the hot weather of 38 degrees, suitcases and fatigue, we agreed. After the Orom manager filmed the cancellation of the reservation, citing that he had checked us into the hostel provided at a discount, he put our "rooms rented to someone" up for $70 more. Bottom line: do not book this hotel, the hotel is engaged in reselling reserved rooms at higher prices at the time of the guest's arrival and does not care at all about your opinion and a ruined vacation.

Disappointing Experience - Poor Management and Service

I arrived at the hotel at 10 AM and was informed that check-in would be available at 1 PM. I waited patiently until 1 PM, but the room was not ready. I went out and tried calling the hotel at 1:30 PM, but no one answered. Finally, they allowed me to check in only after 2:30 PM.

The next morning, starting at 9 AM, the electricity and water were cut off. The staff assured me everything would be fixed by noon, so I extended my stay for another day. However, by 5 PM, there was still no electricity or water. My phone battery was nearly drained, I couldn’t shower, and I wasn’t able to rest properly. With my flight scheduled for the next morning from Samarkand, I asked the staff when the water would be restored, but they said it was beyond their control. As a result, I had to leave for Samarkand without staying for the second night.

Additionally, they failed to provide me with the proper registration document upon checkout and later sent it via Telegram with the wrong date. Despite not staying the second night due to the lack of basic amenities, they still called me and asked for payment for that day.

This hotel seems to be focused solely on collecting money and shows no regard for guest comfort or service quality. I would not recommend staying here.

We were moved here from the Golden minaret hotel, this place was dusty, with a lot of humidity and everything looks old. One of the rooms had a water leakage, and the breakfast was terrible, nothing warm and just some pieces of ham, cheese and fruit. It has good location, they should improve the rooms and the breakfast.