Boutique 1 Hotel Sofia in Sofia

Rating: ★★☆☆☆ Does not meet 4-star standards What I liked: The hotel is clean. The room was spacious, and a technical issue with the toilet flush was fixed within the same day. Breakfast was acceptable. What I didn’t like: This hotel does not deserve a 4-star rating. At best, it could be considered a 3-star hotel, and even that with limitations. In my room on the 7th floor there was only one light switch at the entrance; there was no central or bedside switch near the bed. There was also no proper bathe tools storage space in the bathroom. The mattress was extremely hard and the bed very stiff, making it difficult to sleep comfortably. I experienced back pain and did not sleep well on the following nights. Breakfast was okay but nothing special, and it was unpleasant to be forced to listen to loud 1990s music playing constantly from a video. Overall, the hotel is clean but not cozy or comfortable. The staff were correct but not particularly welcoming or engaged with guests.

Our experience was very negative. Our room's safe was broken into; it was found open, and $200 was stolen. The receptionist calmly told me to email the complaint. No one spoke up for the hotel.

Horrible. Please, avoid this place. Should be called: can’t be bothered. Upon arrival - elevator not working. Been handled a keys by receptionist and told that we have room on the 4th floor (my older mother, two years old and myslef). Only because I asked, they helped us with big suitcase (as we had hands full of stuff). And room itself was overheated:( not possible to open the window!!! And not possible to switch the heating off!! Also not possible to lower temperature by air conditioning!! Stuff downstairs couldn’t care less. First night my daughter was waking up every half and hour and I didn’t sleep, I was keep opening room door to the corridor to have some fresh air! I complained so they told me that we can move to another room next night (where windows can be open). And we had to move ourself - was told to bring our belongings downstairs and was sitting in the reception all day (while we were out) and nobody cared to move it. After all the hustle we entered new room and again all windows shut, heating on full!! Outside over 20 degrees. We slept with windows open and heating was running. Absolutely unpleasant stay. Hotels looks like run by bunch of teenagers and manager who obviously doesn’t give a monkey about guests. Only one good point can be clean room but it’s not enough to sleep. Please, do not stay there!

Toilet was broken, from shower cabin there was a lot of water outside after bath. TV supposed to have Internet but was not possible to connect to the Internet. Also from my phone I couldn't connect. In the morning cleaning ladies started to clean rooms around 7am. They made so much noise, brake some glasses, talk to each other without thinking for a second that some guest may want to sleep. I will not repeat a stay in this hotel for sure. Price is not relevant to the low quality.