Maison Sofia - MGallery Collection in Sofia
✅ Well-equipped and beautifully decorated rooms praised for spaciousness and comfort ✅ Indoor swimming pool, sauna, and fitness facilities highlighted as pleasant and enjoyable ✅ Friendly and multilingual staff noted for helpful and polite service ✅ Breakfast variety and the garden atrium setting received positive mentions ✅ Safe and reasonably priced parking available on site ❌ Several guests reported unpleasant odors in rooms, including sewage smells ❌ Maintenance issues such as broken whirlpool, steam room out of order, and dirty coffee machine noted ❌ Complaints about low soundproofing with noise from neighboring rooms ❌ Some guests found the air conditioning centrally controlled leading to rooms being too warm ❌ Pool usage affected by swimming lessons, sometimes limiting guest access
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Description
Maison Sofia - MGallery Collection is a 5-star hotel built in 2006 and renovated in 2011, located in a quiet suburban area of Sofia. The hotel offers a range of wellness facilities including an indoor swimming pool, sauna, steam room, solarium, and massage services. Guests can also enjoy a fitness center and tennis court on site. Rooms are spacious and well-equipped, with options ranging from Deluxe King Rooms to Presidential King Suites, some featuring balconies. The hotel provides free Wi-Fi, secure parking, and multilingual staff fluent in six languages. Dining options include a restaurant, bar, and a café with a garden atrium for breakfast. Business travelers will find meeting and conference facilities available. Pets are permitted for an additional fee, making it convenient for guests traveling with animals. The hotel emphasizes comfort and service, though some reviews note occasional issues with room odors and maintenance. Overall, Maison Sofia blends practical amenities and wellness options in a peaceful setting outside Sofia's center.
Location
Maison Sofia is situated at 36, st. Atanas Dukov Str, approximately 3 km from Sofia’s city center. Nearby landmarks include the James Bourchier area, the National Palace of Culture, and Borisova Garden Park. The airport (SOF) lies about 7 km away, making transfers relatively quick. Public transport options include buses and metro connections, with a bus stop close to the hotel that links to the metro in three stops to the center. The hotel is within walking distance of Paradise Mall, Sofia’s largest shopping center, and close to local restaurants such as Greenville Restaurant (9 meters away) and Rainbow Plaza (81 meters). While not in the heart of downtown, the location offers a quieter environment with convenient access to main city attractions.
Tips
- Confirm the breakfast price in advance as online rates may differ from the counter.
- If sensitive to noise, request a room away from neighbors due to reported low soundproofing.
- Bring or purchase a swimming cap if you plan to use the pool, as it is required.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: Deposit required A fixed amount of €51.13 (approx. US$60.23) is charged. This property accepts credit cards The deposit will be returned to the original account of payment within 7 days after check-out.
- Pets: Pets are allowed on request Types of pets allowed: dogs, cats Fee: €25.56 (approx. US$30.11) per room per stay
- Service animals: Service animals are allowed on request
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: DinersClub, AmericanExpress, Visa, MasterCard
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- Wi-Fi in public areas
- Heated pool
- Private parking
- Car rentals
- Shuttle service
- Airport pick-up
- Airport drop-off
- Restaurant
- Lockers available
- Concierge service
- VIP check-in service
- Safe at front desk
- Luggage storage
- Wake-up call
- Tour and ticket booking service
- English
- Russian
- Spanish
- Bulgarian
- Snack bar
- Bar
- Lobby bar
- Room service
- Spa
- Tennis court
- Beauty and makeup
- Gym
- Massage room
- Sauna
- No smoking in public areas
- Garden
- Water purifier
- Elevator
- Dry cleaning
- Ironing service
- Clothes dryer
- Laundry service (on-site)
- Clothes steamer
- Children's meals available
- Multi-function room
- Fax/copying service
- Wedding service
- Conference room
- Business center
- Handrails on stairs
- Stair-free main entrance
- Accessible rooms available
- Intruder alarm
- Smoke detector
- CCTV in public areas
- First aid room
- First aid kit
- Fire extinguisher
- Security personnel
Hotel view
Video: Maison Sofia - MGallery, Bulgaria | Travel Suggestions
Map
Reviews
Rooms are nice and fresh. WiFi works great. Pool and sauna are spacious. Be aware that there are swimming lessons conducted so it might be almost fully occupied ( only one lane available for hotel guests).
I missed the breakfast opportunity offered by the Accor app. Price was 14€ online versus 20€ at the counter. Next time would give them a call about the price…
Things are well organized
It’s a nice size of pool and I generally enjoyed my swim during my stay. However, there were a few disappointing issues regarding the pool.
I’m not against swimming lessons being held in the pool, but they should really be scheduled during non-peak hours. On Sunday night the pool was quite busy, and a couple of guests hesitated to go in because of the lessons.
It’s also surprising that guests without swimming caps are allowed to use shower caps instead - especially when proper swimming caps are available for purchase at the reception. I even noticed hair floating in the pool, which was unpleasant. It’s a very common practice to use swimming caps in Europe and many pools are very strict about it.
The whirlpool was out of order (I had read this in previous Google reviews but didn’t expect it to still be the case), and the steam room was also out of function. Overall, I couldn’t enjoy the full wellness facilities.
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Cleanliness:
Not up to a 5-star standard. The coffee machine was dirty - the capsule tray was filthy, the water wasn’t filled for the next guest, and there was a noticeable stain on the table.
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Staff:
The doorman was absolutely helpful and the concierge was efficient.
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Breakfast:
Good variety of food, but the quality could be improved. Also, the food warmer lights are positioned too low and are dangerous - I burned the back of my hand.
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Room:
The room was spacious and well-equipped. The Nuxe amenities were a nice touch, and the bed was comfortable. However, there was no room cleaning during the day. I left around 11 a.m. and pressed the room cleaning button on the panel, and returned at about 2-3 p.m., but the room hadn’t been tidied. I bumped into a cleaner in the corridor and kindly asked her (or her colleague) to clean the room while I went to the pool. After two hours, nothing had been done, which was very disappointing. I didn’t bother asking again since I planned to stay in for the evening.
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Air-con:
Although there was a control panel, the temperature was centrally controlled. It was a bit too warm but I managed to open the window to get some fresh air in.
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Overall, the hotel offers good facilities, but much greater attention to detail is needed - especially for a property that markets itself as a 5-star hotel and under the Accor group. I would rate it closer to a 4-star, mainly thanks to the presence of a pool.
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Frequently asked questions about Maison Sofia - MGallery Collection
Are pets allowed at Maison Sofia and is there a fee?
Yes, pets including dogs and cats are allowed on request with a fee of €25.56 per room per stay.
What wellness facilities does the hotel offer?
The hotel features an indoor swimming pool, sauna, steam room, solarium, massage services, and a fitness center.
How far is Maison Sofia from the city center and the airport?
The hotel is about 3 km from Sofia city center and approximately 7 km from Sofia Airport (SOF).
Is parking available at the hotel and what is the cost?
Free parking is available on site, but some reviews mention parking costs of €15 per day, so confirm upon arrival.
What room types are available at Maison Sofia?
Room types include Deluxe King Room, Deluxe Suite, Superior King Room, Deluxe King Room With Balcony, Deluxe Room with 2 Single Beds (with or without balcony), Premium Suite Double Bed, and Presidential King Suite.
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Hotel prices for: June - July 2026 calendar
The average hotel price this month is 113 USD The best time to book is June 1, with rates starting from 99 USD