Hotel Montecito in Sofia

The food is discussing and the staff is just so offending. You have to get them yourself because you exist until you get them yourself.

I checked into the hotel for a week. I paid 280 euros, including breakfast. On the third day of my stay, I requested cleaning of my room. I didn’t need a deep clean — I just wanted the floor vacuumed because there’s a carpet that collects a lot of dust. I also wanted the surfaces wiped down, since it’s summer, the window is open, and dust can accumulate during the day.

I put the cleaning sign on the door at 8 a.m., but no one came until 2 p.m. And all they did was change the towels. The room wasn’t vacuumed, the stains weren’t wiped off, the windows and the bathroom mirror weren’t cleaned. No cleaning products were used — no Domestos, no disinfectant, nothing.

The hotel doesn’t provide slippers, which makes things difficult, especially since there’s no shower cabin, and water ends up all over the floor. For the entire week, I was given two small bottles of shampoo and two bars of soap. You have to bring your own toothbrushes, toothpaste, and slippers because they are not provided here.

Also, since I don’t speak Bulgarian and the cleaning ladies don’t speak Russian or English, they didn’t vacuum my room, even though I saw them vacuuming the neighboring rooms. I don’t understand what the problem is, but I paid money and expected to have comfort and coziness.

Also, during breakfast, I took some bread, a sealed portion of butter, and a small packet of jam. When I opened the butter, it was completely moldy. Breakfast is served from 7:30 to 9:30, but when I arrived at 8:30, most of the food was already gone. I had to wait for them to fry two more eggs and place them on the shared serving plate so that guests could have something to eat.

Also, as far as I’ve noticed, no one responds to reviews, and I won’t receive any kind of compensation either. So just be cautious — even if you come during the off-season, when it’s not too hot and there aren’t many tourists, you still won’t get quality service.

Don’t book here … we booked on love holidays and looked nothing like the pictures ! Our door was broken for nearly two days nothing was secure even over night , we had to prop a chair against the door! The hotel staff were helpful but some were rude . We had to buy some air fresheners as our room stunk of smoke and the halls smell of damp sewage! The restaurant next door wasn’t the greatest staff were lovely though! It’s no where near the city and in the middle of a built up area you have to taxi it or bus it. The rooms were clean but outdated ..our bed was lopsided!

We have stayed at this hotel many times but this time is was not good then reception staff was very unfriendly the rooms was dirty and smelt of smoke outside the window ledge was full of cigarettes and it's a non smoking hotel the toilet needs a good clean ,the pool was shut even though it was open the same time last year, when we checked out the staff did not smile or say anything just took the key card