Hotel Alabin Central in Sofia

PROS: centrally located to everything and transportation; they allowed me to check in at 10:00 a.m. instead of waiting until 2:00 p.m. at no extra charge. CONS: Upon entering the hotel I was hit with an overwhelming stench mixed with moldiness (that’s the best way to describe it). No elevator. Walked two flights up to my floor. Couldn’t locate my room because it was located in a very dimly lit area with three doors off the main hallway. The room was very small (not an issue for me) but no WiFi, no towels, no phone, no coffeemaker or kettle, no microwave, no safe, no towels, a thin sheet over a mattress (same for the pillow case). Two thin and dirty smelly blankets in the cupboard. Two small soap bars and a small packet each of shampoo and conditioner. I Went outside and when I returned a woman was spraying liquid on the carpeted steps and using a broom or mop to scrub them. The moldy smell remained through my stay at the hotel. I asked for towels and she brought me one. She said I could only get one towel. The property did not respond when I asked for a second towel. I stayed 3 days/3 nights and not once saw anyone at the reception and not once was the room cleaned or the garbage removed I was instructed by text to leave the key in the reception desk when I checked out. I would not stay here again.

No checking process- Lack of security - Dirty and dusty interiors and we need to do our own duet in the room.

No receptionist- and there were no instructions on how to checkin - When arrived at the hotel it directed us to a Chinese hotel that takeaway center was closed tried to call multiple times the number on the door nobody picked up!! Had to go around the place went to 2,3 different shops to get the key. Ac was not working tried to plug in had a very strange noise from it!! The shower area was very dirty and had stains all over it.

I was very disappointed with my stay at this hotel. The room wasn't clean, especially the bathroom, which looked neglected. The heating didn't work, so the room was very cold, and the stairs were dirty and covered in grime.

The hotel is centrally located. Everything you need is nearby. The receptionist helped us with our luggage. Our sheets were clean, but the hotel is old and neglected. I don't know if the heater wasn't working or not, but we turned on the air conditioner. The hair dryer in the room wasn't working. And water was leaking from somewhere; the bathroom floor was covered in water

My room didnt lock from the inside and when complaining about it to the hotel staff which i didnt see until at all until the day i left they told me theres nothing they can do about it

not good , not good , not good

The door was locked and I couldn't check in.
I booked another hotel.
I tried to chat but got no reply, and it feels like they just took my money.

Room not to bad but hotel under restoration, no reception staff you had to call a number then go to a next door take away for room keys and fob to open and close hotel sliding doors, no message in trip hotel site about restoration