Fairmont The Queen Elizabeth Gold Experience in Montreal
✅ Multiple guests praised the exceptional cleanliness and modernity of the rooms, often rating them 10/10. ✅ The Gold Lounge service was described as attentive and proactive, with staff preparing drinks and food without prompting. ✅ Guests appreciated the convenient direct connection to the central train station via elevator. ✅ Several reviews highlighted the professional and helpful concierge team, with personal recommendations and reservation assistance. ✅ The spa, pool, and sauna facilities received positive mentions for their quality and atmosphere. ❌ Some guests noted the hotel’s older building features, describing the décor as dark and rooms as small. ❌ A few reviews pointed out inconsistent or unprofessional service at the front desk, including a tense interaction with a supervisor. ❌ Parking availability was described as limited, with many guests needing to use nearby lots at additional cost. ❌ The pillow comfort and room temperature control were criticized by some guests. ❌ One guest reported a disappointing late check-out experience despite prior approval.
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Description
Fairmont The Queen Elizabeth Gold Experience is a five-star hotel established in 1958 and renovated in 2003, located in downtown Montreal. It offers a wide variety of room types, including signature suites like the John Lennon Yoko Ono Suite and multiple Fairmont Gold rooms that provide enhanced amenities. Guests can enjoy extensive services such as a spa and wellness centre, fitness centre with sauna, and a children’s playground. The hotel features both buffet and à la carte restaurants, a bar, and free parking. Service quality rates highly, with many reviews praising attentive and professional staff, especially in the Gold Lounge where guests receive proactive service. While the building retains its historic castle-like architecture, rooms are modern and meticulously cleaned. The hotel is connected directly via elevator to Montreal’s central train station, facilitating easy transit access. Pets are allowed with a fee, making it accessible for travelers with animals. Overall, the hotel combines historic charm with modern convenience and a comprehensive service offering.
Location
Situated on Boulevard René-Lévesque O, Fairmont The Queen Elizabeth is centrally located in Montreal, just 208 meters from the Cenotaph memorial. The hotel’s back entrance connects directly to the city’s main underground train station, providing seamless access to public transit. Nearby dining options include Sushi Shop (219 m), 3 Brasseurs McGill (278 m), and Kim Foo (345 m). For outdoor leisure, Plage Jean-Doré beach lies 3.26 km away. The hotel is also within walking distance to shopping streets and the old town area, making it convenient for exploring Montreal’s cultural and commercial highlights.
Tips
- Book a Fairmont Gold room for enhanced personalized service and lounge access.
- Use the direct elevator connection to the train station for convenient travel around Montreal.
- If you have a pet, remember to arrange for pet accommodation in advance and be aware of the nightly fee.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Continental A la carte [Mon - Sun] 06:30-11:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are allowed on request Fee: CAD 50.00 (approx. US$36.37) per pet per night
- Service animals: Service animals are allowed on request
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: AmericanExpress, MasterCard, Visa
- Check in time: 16:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Security guard
- Newspapers
- Ticket assistance
- Express check-in/check-out
- Television in lobby
- Fire Extinguisher
- Electric car charging
- Room service
- Smoke Detector
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Bar
- Breakfast
- Buffet breakfast
- Cafe
- Restaurant
- Snack bar
- Free Wi-Fi
- Multi-language staff
- Tour assistance
- Parking
- Swimming pool
- Business center
- Event facilities
- Fax and copy machine
- Conference Hall
- Gym
- Sauna
- Spa
- First Aid Kit
- Babysitting and childcare
- Children's playground
- Pets allowed (under 5 kg) (surcharge)
The nearest beach is located on the distance of 3260 m. It takes 49 minutes To the beach!
Video: Fairmont The Queen Elizabeth Montreal: Hotel Room Tour
Map
Reviews
I would especially like to extend my heartfelt thanks to Mr. Axel at the front desk. His warm welcome, courtesy, professionalism, and attention to detail made a significant positive impact on my experience. His helpful guidance and responsible approach ensured that I felt comfortable and genuinely welcomed from the very first moment of my arrival.
Without hesitation, I will gladly choose your hotel again in the future and recommend it to others.
Later on when we called we were given completely different information by the supervisor Katie which is where the confusion started because the two versions had nothing to do with each other.
We had already packed to come spend Valentine’s night at the hotel so when we showed up at the desk our only intention was to calmly understand the situation since we were already there for our stay. We were obviously not asking for anything at that point just a simple clarification.
Unfortunately from the beginning Katie went straight on the defensive became visibly nervous raised the tone and kept repeating that she felt attacked. Every time we tried to speak she would say we were interrupting while she continued the same prepared speech without actually listening to what we were saying. It did not feel like a conversation at all but more like she had decided the outcome and there was no space for any real exchange.
She then ended the discussion on her own instead of allowing a calm and respectful dialogue.
Right after that she went to the back and started sending messages through another employee to the person who was serving us asking him to come see her immediately after finishing with us which created a very uncomfortable and tense atmosphere at the front desk for no reason.
What makes this even more disappointing is that incorrect information was later shared with Expedia about the reason for our concern which had nothing to do with any charge or refund request.
The hotel itself is beautiful and every other staff member we interacted with was kind professional and exactly what you would expect from a place like this which is why this situation stands out so much.
The hospitality, cleanliness, and location is phenomenal. I especially enjoyed the pool and sauna facilities. The representative at the fitness/pool center desk, Yal, went above and beyond. When I realized that robes should have been placed in our room and we couldn’t get any from the sauna, he brought some down for us. Exceptional service.
The parking situation is less than ideal, but there are many nearby lots for affordable rates.
I would recommend the cafe and restaurant on the first floor. The underground passage leads directly to McGill/Eaton.
POIs near hotel
Cafe and Restaurants near hotel
The steak with fries is a great choice (steak, fries and salad) or the chicken breast with smashed potatoes and carrots.
Frequently asked questions about Fairmont The Queen Elizabeth Gold Experience
What types of rooms are available at Fairmont The Queen Elizabeth Gold Experience?
The hotel offers a variety of rooms including Room, Room with view, Fairmont Gold room, Quadruple room, Deluxe room, several Suite options (e.g., John Lennon Yoko Ono Suite, Mile-End Double Suite), and many others exactly as listed in the room_types data.
Is there parking available at the hotel?
Yes, the hotel provides free parking; however, some reviews indicate that parking space is limited and many guests use nearby affordable lots.
Are pets allowed at the hotel?
Pets are allowed on request with a fee of CAD 50.00 (approximately US$36.37) per pet per night. Service animals are allowed on request.
Does the hotel have direct access to public transportation?
Yes, there is an elevator in the hotel that leads directly to Montreal’s central underground train station, facilitating easy transit access.
What dining options are available within or near the hotel?
The hotel features both a buffet and an à la carte restaurant, a bar, and nearby restaurants include Sushi Shop (219 m), 3 Brasseurs McGill (278 m), and Kim Foo (345 m).





















































































































