Hotel Gold Kazbegi in Kazbegi

If it is possible to give zero stars , i would. When we arrived we were supposed to get twin room, but didn't until the next day, and only after we complained to our agency. It was supposed to be someone in reception at all time 24/7, but we only saw someone there when we arrived and then only for 5minutes. There was'nt any number or mail to contact the staff. So only possibility to contact them was if you ran all around in the hotel and could find the cleaning lady. We also only got 1 bath towel, not any for the flour or our hands. They did not change towels or clean our room for the 3 nights we stayed. We also ran out of toilet paper, and didnt get any because no staf to see anywhere. Breakfast was included, but they had not any ide which guests if any should have breakfast each day. So one day we waited 15 min over breakfast time before anybody showed up, and the kitchenlady had not been told by manager to make breakfast. The manager came in and behaved very unproffesional and yelled at the staf in front of all of the guests that waited for breakfast. The hotel is the furthest from the city, so its a long walk to get food. The room we got first did not have a balcony as advertised, and was very noisy. Dont book room here. There isnt elevator and you have to cary your suitcase all the way up all the stairs to your room by yourself, no service.

Spent 3 nights here. Rooms are nice, but the hotel is so poorly managed I’m surprised they are not out of business. Had booked twin room, but at check in the manager informed us they had a “problem”. Because of a Chinese group they did not have any twin rooms left. They gave us a double room and put in a foldable extra bed. They said we would get the twin room the next day. We complained to our travel agent, who immediately contacted the hotel and made them give us two double rooms the first night and an extended cooking class lesson at a different venue as compensation. We only got one towel each, and they explained they did not have enough towels because of the Chinese group. Very inconvenient when bathroom floor is wet after shower. The rooms at the first floor do not have a balcony, and the rooms facing the road has a lot of traffic noice from the main road . Rooms are very close to roads and exhaust comes into the room if windows are open. No AC. The next two days we got a twin room facing the mountains. The room did not get cleaned during our stay. We asked for clean towels, and after some discussion amongst the cleaning staff, they gave us one towel. We had to ask for one more since we were two people. Ran out of toilet paper (luckily we had brought some with us), and the small trash can in bathroom filled up (the only one in room). The beds were uncomfortable. For all the three rooms we stayed in combined, we were told the keys were in the doors but they were not. Lots of back and forth to make them find the keys. We had breakfast included, and were informed it was served at 8:30 am. At 8:30 the second morning, no one was there. Other guests were able to find the cleaning lady and had her call the kitchen lady, who showed up 8:45 and was very surprised she was supposed to cook. Some Spanish people were furious and demanded their money back. After some time the manager showed up and looked like he had just gotten out of bed, dragging his legs and scratching his eyes. He and the kitchen lady started to yell at each other in front of all the guests. Very unprofessional. Will not recommend this hotel.