Moxy Munich Messe in Aschheim

Very disappointing experience at this location. The staff’s attitude and unwillingness to assist were truly frustrating.

As a frequent traveler across Asia, Europe, North and South America, and a loyal Marriott Bonvoy member with high status, I expected at least a minimum level of support and professionalism. Due to a change in travel plans, I arrived one day earlier than my original booking. Upon arrival, I was told the hotel was “sold out” and that I needed to find another place for the night.

When I checked online, I found that rooms were actually available and showed this to the receptionist. She then admitted there was a room, but said the TV wasn’t working. I mentioned that this was perfectly fine — I just needed a place to rest before early meetings. After pushing further, they “found” another room but quoted double the rate I was already confirmed for the following days, refusing to match or even come close to the original price.

Given the late hour and lack of alternatives, I reluctantly accepted. The room itself was another disappointment — not as clean as expected, with clear signs of poor maintenance. The food service and quality were also well below typical Moxy and Marriott standards.

While I appreciate Marriott’s consistency and hospitality worldwide, this property does not represent the brand well. I do not recommend this location and will not be returning.