DämeritzSeehotel in Berlin

Terrible service for a high price, I requested support to help to extend my stay on the next Ironman and they say no, I requested to cancel and they say that the booking is not refundable but I didn’t read anything about non refundable booking, I did call and the person on the phone was not willing to support, non flexible, it didn’t help. Hotel should have a different approach with Customers specially on this events, I’m flying from the other side of the world for this event and the experience in this hotel is not satisfactory, not recommending this hotels to friends going there too.

No complementary coffee or tea
Water for the room only first night

The DameritzSeehotel was a big disappointment. The 2 very narrow beds sit together in the center of the wide room; when I leaned back on the bed to read, the entire bed squeaked. There wasonly 1 pillow per bed. There was no safe in the room. There was not a coffee pot or kettle in the room. There was a multi-purpose soap/shampoo that caused my skin to itch terribly. I had to go to the nearby drugstore to get shampoo, soap and body lotion. The breakfast buffet, an additional 15 euro per person, was already depleted of cheeses at 9:30 am. There were no coffee or tea cups at that hour. We ordered scrambled eggs - they were good but it took 20 minutes toget them. We asked for a room that faced the lake but were given one that faced the street. The staff was nice. The management doesn't seem to care about the customer. Not recommended