Hotel Elbroich in Dusseldorf
✅ Friendly and helpful reception staff mentioned in several reviews ✅ Convenient location next to a tram station allowing easy access to city attractions ✅ Good bed comfort noted despite the basic and somewhat worn condition of rooms ✅ Compliments on free parking and useful amenities like WiFi and laundry ❌ Multiple reports of unfriendly or unprofessional behavior from some staff, especially at reception ❌ Issues with room condition including mould, musty smells, stains on carpets, and broken fixtures ❌ Reports of no hot water and missing shower curtains or doors making showers uncomfortable ❌ Concerns about security, with a guest reporting stolen personal items left in the room after checkout ❌ Breakfast is not included and must be paid extra, despite some reviews mentioning free breakfast which may be outdated
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Description
Hotel Elbroich is a three-star property built in 1970 and renovated in 1995, offering budget-conscious travelers a straightforward stay in Dusseldorf. The hotel provides several room types including Standard Single, Standard Double, and Double Suites. On-site amenities include free parking, WiFi, a 24-hour front desk, and laundry services. While the décor and furnishings show signs of wear, guests note the bed quality as good. The hotel permits pets on request and offers facilities like a safety deposit box and designated smoking areas. Some guests reported issues such as a musty smell, broken fixtures, and cold water, but others praised the friendly, helpful reception staff and convenient tram access. It's important to note that breakfast is not included and costs extra. The hotel’s service ratings and cleanliness hover around average, reflecting its value-for-money positioning rather than luxury.
Location
Hotel Elbroich is located in Stadtbezirk 9-Holthausen, Dusseldorf, at Bonner Str. 7. It sits approximately 7 km from Dusseldorf Airport (QDU Station). Public transportation is very accessible, with a tram station just a one-minute walk away, making city exploration convenient. Nearby dining options include Eiscafe Nobile at 43 meters, Restaurant Grill-Pizzeria Da Tino at 122 meters, and Restaurant Parktreff at 134 meters. The area hosts a mini plaza and several affordable restaurants and pubs, providing practical choices for meals and supplies close to the hotel.
Tips
- If arriving late, confirm in advance the access procedure as some guests experienced locked doors and unresponsive staff.
- To avoid disappointment, check the condition of your room upon arrival and report any issues immediately.
- Keep valuables with you after checkout since there has been at least one report of theft from an unattended room.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, extra beds can be added. Crib policies vary according to room type. Please refer to the relevant room type policy. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Pets: Pets are allowed on request Types of pets allowed: dogs, cats Fee: Contact the property for details
- Service animals: Service animals are allowed on request
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: AmericanExpress, Visa, MasterCard
- Check in time: 14:00-21:00. Check out time: 06:30-11:00.
Services and facilities
- ATM
- 24-hour reception
- Elevator/lift
- Smoking areas
- Smoke-free property
- Heating
- Newspapers
- Express check-in/check-out
- Non-smoking rooms
- Room service
- Cable TV
- TV
- Locker
- Shower/Bathtub
- Shower
- Wardrobe/Closet
- Ironing
- Laundry
- Safe-deposit box
- Dry-cleaning
- Shoe shine
- Telephone
- Vending machine
- Free Wi-Fi
- German
- English
- Multi-language staff
- Tour assistance
- Parking
- Free parking nearby
- Garage
- Fax and copy machine
- First Aid Kit
- Pets allowed
Video: Hotel Elbroich | Dusseldorf, Germany | Hotel Review 🌟
Map
Reviews
Dont go to this hotel if you're gonna forget your stuff after checkout. Someone is going to steal it.
I left my powerbank and called 5 times, only to be told no one found it. Dont take my words for it, you can test and find out someone will steal your stuff after checkout if you leave it in the room.
Dear Booking.com Team and Hotel management,
I am writing to report a very disappointing experience with Elbroich Hotel Düsseldorf regarding my stay for 24–25 October 2025 (reservation no. 5462090656).
The booking was made by a friend on his Booking.com account to help me, but I personally paid him for the full amount.
On the day of arrival, I was delayed because two of my trains were late due to schedule disruptions. Of course, I wanted to arrive earlier and rest, but it was completely beyond my control.
I arrived at the hotel around 01:20 a.m. When I arrived, the main door was locked, and although I rang the bell many times and called both phone numbers posted at the entrance (landline and mobile) repeatedly, no one answered.
I waited outside in the cold and rain for about 1.5 hours. Later, another hotel guest kindly let me into the building, but the reception was completely empty. I rang the bell again, but no staff appeared all night.
I had no choice but to wait in the corridor until the next morning, around 10 a.m., when a cleaning staff member arrived. She helped me by calling the manager on a video call, so I could finally speak with him.
The manager was very rude and unfriendly, blamed me for arriving late (even though I had no prior information that check-in ended at midnight), and refused to offer any help or refund.
When I mentioned that I would write a review about my experience, he even threatened me, saying that their lawyer would take action if I wrote anything negative online.
This behavior is unacceptable and completely unprofessional. Moreover, I never received the service I paid for, as I could not stay in the room at all.
Therefore, I kindly request a full refund for this booking due to the lack of service and the hotel’s misconduct.
I can also provide screenshots of my call logs showing the repeated calls I made that night as proof.
Thank you very much for your understanding and support.
Best regards,
Yasin Ultash
Curtain/door and quite musty smell. Bed was good.
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Hotel Elbroich
Does Hotel Elbroich allow pets during the stay?
Yes, pets such as dogs and cats are allowed on request. Contact the hotel directly for details on fees.
Is breakfast included with the room at Hotel Elbroich?
No, breakfast is not included and costs 8€ if you choose to have it.
What types of rooms are available at Hotel Elbroich?
Room types include Standard room, Standard Single room, Standard Double room, and Double Suite.
How far is Hotel Elbroich from Dusseldorf Airport?
The hotel is approximately 7 kilometers from Dusseldorf Airport (QDU Station).
What should I know about check-in at Hotel Elbroich?
The hotel has a 24-hour front desk but there have been guest reports of difficulty accessing the hotel late at night. Contact the hotel directly for current details.
