Kalypso Cretan Village Resort and Spa in Plakias

We recently stayed at this hotel and, sadly, our experience was not quite what we had hoped for. Although the surroundings were pleasant enough, the overall cleanliness left rather a lot to be desired. We were surprised to find ants in the bed and even some small worms in the bathroom — not exactly what one hopes for on holiday.

The food, too, was somewhat disappointing. It lacked freshness and flavour, and we often found ourselves wishing we had ventured elsewhere for our meals.

Organisation-wise, things could also be improved. If you are travelling with TUI, do be aware that relying on their transfer back to the airport may not be the wisest idea. The number of stops planned for other hotels means that, should you depend on their schedule, there’s a very real risk of missing your flight altogether. Unfortunately, the organisation felt a little careless at times.

All in all, it was not the most comfortable or well-managed stay. If you’re planning a holiday in this area, I would warmly suggest choosing a hotel in Plakias instead — you’ll be right in the heart of the town, with far more to enjoy and, hopefully, a rather smoother experience overall.

Place falls apart. They charge for alcohol on all-inclusive in main bar(only pool bar doesn't)... free spa not exist in this place.

We stayed at Kalypso Cretan Village Resort & Spa in Plakias, Crete for 10 days in September 2025, and I can honestly say it was one of the most distressing holidays we’ve ever had. Let’s start with the “all-inclusive” package. It was anything but. The pool bar shuts at 7pm, no biggy - BUT the evening main bar isn’t included. The hotel ‘generously’ applies a supposed 40% discount until 10pm - though this doesn’t mean the drinks are cheap. And beach bar is completely excluded. None of this is mentioned in the booking description, which feels like blatant false advertising. We ended up paying for taxis into town every night just to get a decent meal, as the food on-site was subpar - recycled dishes from the night before, uncovered and swarmed by flies and wasps. But the real horror was our room. Now, before I get onto the flooding - be warned, the rooms are basic. Features include stained floor, broken tiles, and furniture that show signs it’s been exposed to previous flooding. While we can quite happily put aesthetics aside - because let’s face it, you’re hardly ever in the room - health and safety is another matter. A few days in, sewage water backed up through the bathroom floor drain. Reception handed us a towel to ‘deal with it’. It happened again, and we had to ask for a mop ourselves. We requested a room change and were told they were fully booked but would get a plumber in. We were then told the issue was resolved - and in case you didn’t guess, the flooding continued. We tried to speak to the manager multiple times, but he was always “unavailable.” When we finally found him, his response was “Such is life.” No apology, no urgency, no concern for health risks. The flooding worsened, spreading into the main room. Staff claimed we’d refused a room change, which couldn’t be further from the truth. We were shouted at by both the reception and general manager when we raised concerns. Eventually, someone came to clean - leaving the dirty mop and a bucket of dirty water in our room. We were then told we could move rooms the next morning, but upon arriving at reception, we were told once again they were fully booked. We were finally moved at 6pm the next day, after hours of confusion and contradictory information from staff. We documented everything - photos, videos, and audio recordings of contradictory conversations with staff. We did this because, by flooding incident no 2; and the clear indifference of the staff - we knew we’d need evidence to share with our holiday provider. On checkout, other guests were also complaining about flooding, confirming this is a recurring issue. Two members of hotel staff also told us it flooding was a problem - leaving us wondering why they knowingly put paying customers in those dangerous and disgusting rooms. This was not just a disappointing holiday - it was unsafe, unhygienic, and emotionally exhausting. The lack of empathy and professionalism from the managers was staggering. We expec