Rio Hotel in Kardamaina

Seven friends and I showed up to Atacames for Carnaval with a larger group than expected, so 3 people from our group were ready to stay in Rio Atacames as we found it was one of the only hotels in the area with fair ratings. We show up and are greeted through a peep hole, and then do a short tour. After a brief inspection, we decide it looks clean enough to sleep in for a few nights so we decide to pay for a room up front in cash for all 4 nights. We come back later with our friends who will be staying there to drop off their bags, so the lady running the place takes us up to the room with towels and leaves them on the bed...which we then realize has bed bugs/eggs all over the pillows. When we bring that to her attention she rushes to a new room without a word and ushers us in there to inspect-no bed bugs are found- so she moves their bags and towels(now covered in bed bugs??). My friends are hesitant to stay there, but without a bed bug in sight they settle on staying there. Fast forward 5 hours: bedtime comes around and we head our separate ways. Once they arrived to the hotel, they checked the beds one more time-THANKFULLY-because low and behold there are more. bed. bugs. They leave and find a new hostel to spend the night before heading back to get a refund. THE REFUND WAS REFUSED. FOUR NIGHTS WORTH. The next thing I hear is that my friends had to get police and the owner of a major hotel involved to get even a partial refund (wouldn't refund us from the first night+deposit). The lady in charge and her partner stretched out the refund-paying over three days, with each day grew our frustration and their hostility: first day half in cash, the second day half in COINS which we had to count and got yelled at for questioning their counting abilities, and we came back a third day for $5.... Thankfully we have no intentions of returning to Atacames or to Rio Atacames.