Astoria Hotel in Mumbai

We stayed there for a night, and my husband received a call the previous night saying that they noticed he was travelling with a “plus one,” and if he was not married to this “plus one,” we wouldn’t be allowed to stay at the hotel and the money wouldn’t be refunded. As I too work in hospitality, I understand the need to enforce rules to protect your property — and rightly so, they should be followed by guests. However, the awkward phone call could have been avoided by simply asking about the relationship between the two guests or having them sign a Google form outlining the terms and conditions. But the Astoria team decided to assume that the plus one was not married and were rude about it. Highly offensive! So now we know what kind of guests are turning up at the hotel. At check-in, the staff did not address me, and the suspicious looks made me feel very disrespected. Apart from that, the rooms looked tired, the mattresses were old, and the lamps seemed to be from the 1970s, in my opinion. Message for the owner: My husband and I run a 40-year-old inbound tour company, and we were there on a recce to check out the hotel.

Your staff should improve their behavior, facial expression and be respectful to those person who come to eat Dinner. This complain is regarding a staff to whom I feel not comfortable. Incident happened after dinner on 02 August, 2025 who has given bill in arrogant way and intension was not respectful. Washroom should be more clean specially wall area. AC is too old, you should improve the standard and quality of the appliances inside the room. All this regards related to room no. 112. Newspaper is very restricted in count. You should provide newspapers in every rooms. Their is no services provided by the hotel management such as dropping at station and major referral locations for the ease of traveller's. Room freshners must be available. None of the single water bottle has provide to me in second day. After alloting rooms to the guests, you staff's are both brefing about anything like "this is your password" "this password will expire at sometimes and for that guest should ask for the password" You hotel should improve these basics things. This is not only about the raitings but should about the if any guest is giving money for living and services then that values of money must shows in the ground and this is only possible if your staff's are good, active and responsible for everything. Because of such staff's raiting will fall to your hotel.