Mediterraneo Emotional Hotel & SPA in Santa Margherita Ligure

“Are you going to drink all that?” I was filling my water bottle because it was hot out and I was asked this by the woman at the front desk. it was a small water bottle btw
This place probably won’t be in business very long. Rooms are tiny, decorated like dorm rooms, and most importantly the service is awful. Breakfast is subpar at best.
Oh, and the air-conditioning doesn’t really work
Also, my wife had a spa treatment with some sort of icy hot skin wrap, which was awful and was advertised as a mud wrap and massage. After this, we canceled our treatments for later that day.

The hotel is located quite centrally, not far from everything (public beach, shopping streets, boat stop) however it’s the most uncomfortable hotel I have ever been.
There’s a lot of paradoxes about this hotel. On the one hand, it’s clean and taken care of but on the other it’s more probably to look at rather than stay as it’s so impractical (we stayed 6 nights).
First of all, the suit is very small (not sure about other rooms) and not well thought of. The main bed is very, very uncomfortable (quite hard) and it’s connected from two smaller beds. The sofa bed the usual standard. However the AC is just above the sofa bed (so if you want your kids to sleep there then be careful with AC). Opening the windows is not an option because it’s so noisy outside. Actually the noise is a really big issue even with the closed windows (imagine being in an airport hotel that has no soundproofed windows - and this is not exaggeration ) I have never slept so badly in my life throughout the entire stay. I was woken up by the noise both inside (acoustic) and outside the hotel plus due to lack of sleeping comfort. There was also no hot water during one morning (they forgot to switch it on? I asked the front desk and they fixed it). That’s the main reason I would never stay there again. Obviously, I approached the front desk at the beginning but they said they were fully booked and it should get better as the guests above us were checking out shortly (seriously???)
Our suite was to have a welcome bottle of Prosecco, they forgot about it and we got it at the end only because we asked for it. The breakfasts are not special (no big choice for healthy breakfast). The restaurant is so-so as well. On the other hand, the waiting staff very kind and polite. We used Spa twice (including massages), again nothing special. And be careful here, we were looking for a hotel with a swimming pool and only when we arrived there, they told us children below 12 years cannot access the ‘pool’ area that is in the spa. There was no such information in our reservation so exceptionally they said we could go there (it’s only open from 14:00 - 20:00). The masseuses were pretty average and massages lasted around 50 minutes instead of one hour (we had four massages altogether). Another very impractical thing is that there are no hangers in the bathroom for wet swimming suits. So when you return from the beach or spa it’s a kind of your problem…
If you are looking for some rest and relaxation, find another hotel and don’t get trapped as we did.

The area around is very nice and picturesque. We didn’t allow lack of comfort to ruin our holiday and we discovered Cinque Terre, San Fruttoso (really worth seeing and swimming), Parragi (very crowded and overpriced), Portofino and San Rocco.

Our room size was incredibly small, (sure we didnt select the most expensive room, but still this is not acceptable for a 4 star hotel)
No tea/coffee station in room. Bad elevator, extra parking fees. Also don't book here because of the Spa!