Grand Hotel Terme di Augusto in Ischia Town

The hotel claims to be 5 stars; I would rate it 3 stars. They need to get their act together to live up to their own ambitions of being a 5. The reception only understood Italian, so it was impossible to communicate about complaints. The restaurant in the basement was freezing cold and the food was generally bland, more like a cafeteria. At exactly 10 pm, they turned off all the lights in the restaurant so, goodnight. Housekeeping of the rooms was far below any standard, long black hairs everywhere (I myself have short blonde hair). The rooftop pool was freezing cold, even though the hotel advertises a warm thermal pool on the roof. Several of my friends were unlucky to get rooms where they stared directly into a wall, so be aware of where you book your room. Five stars, no no

This is not a 5-star luxury hotel, more like a 3-star. Their website advertises free wifi throughout the hotel, but there was no working wifi at all, anywhere throughout the week. No one at the reception understood English, so could not get any answers to our questions, just a slight shrug of the shoulder. The pool on the roof terrace was ice cold and not 32-36 degrees as written on the website. Likewise, the dining room in the basement was freezing cold, and not at all cozy. There were supposed to be 2 restaurants in the hotel, is one closed? Why? The cleaning cannot have been very thorough, many short and long black hairs on the floor in the room every day (I have blonde hair). The positive thing is the location of the hotel and a beautiful view from the roof terrace, just a shame it is locked for access already at 7 pm.

DO NOT GO THERE FOR GOODNESS. MONEY AND HEALTH WASTED AWAY. STRUCTURE LIKE A HORROR MOVIE Canteen cuisine Staff hired by the day Never again I don't understand how they can still be open and above all how people can continue to book, with all the negative reviews

The fixtures are good, they are the only thing produced in this century. Old rooms, sheets with holes, dirty and unsupervised pools, poor and often cold food. If you can, avoid it, I don't understand why they make it keep a category.

There are three things I had never done in my life: left a restaurant without eating a drinking anything, left breakfast in a hotel hungry and thirsty, and left a hotel before the end of the reservation that I had made. That changed with the hotel grand Terme di Augusto.  It's worth noting even leaving wasn't stress-free, while I had 1 member of staff say that the manager had agreed to let me go without me having to pay for an additional night, I had another saying that I did.  Once upon a time there was probably a nice hotel which may be even earned its five stars, but those days are long gone and in terms of the facilities and service provided by the staff I would rate it about the two stars, at best.  I arrived and someone said they would take me to my hotel room, then they asked me to sit because floor of the room was wet, no-one came back, and some 30 minutes later I asked the person who was cleaning the rooms if I could go in. I was given no information about the hotel, meal times or anything similar and this meant I didn't even know where the swimming pools where, and had to ask. When I enquired about putting something in the mini bar (medication), I was informed that only medicine or items bought from the hotel could be stored there, once upon a time that might have been standard I don't find it acceptable nowadays and I will spend more in a hotel where they give me the freedom to choose.  On the subject of swimming pools, the external pool on the ground level looked like it been closed for 6 months, when I went up to the rooftop one it was marginally better, but only just. It totally lacked soul as an area, and desperately needs something and while the pool itself was usable, it's clear that the space next to it used to be a smaller pool and is now used as additional sun lounger space.  To an extent the indoor pool saves the day, but again there's just a lack of care, water on the floor, the paint is peeling quite badly in places and while the sodium content is natural spring water can cause that this feels like it's older than that. If there was a Jacuzzi I never found it, and the sauna and steam room appeared to be out of use.  The layout of the hotel is just strange, and there's nothing to really help guests work out where they're trying to be.  I was feeling very let down by the hotel, but had decided to give dinner a chance before I made any final decisions.  I went down for dinner, was shown to my table and was told what I would be eating that night. When I asked was there not a choice I was told no. When I said that I didn't want one of the things on the fixed menu I was told they would make an alternative but I wasn't told what this would be. I asked what was in one of the dishes and was told that the cannelloni for the pasta course had a pear and ricotta filling which I thought was strange since this is a combination I associate with dessert or cake and when I said this the waitress was quite unhappy with my response, an