Hotel Regina Palace Terme in Ischia Town

The good: our room was spacious with a large veranda--unexpected delight. Location is great--lovely walks to area dining and to harbor. The bad: the bathroom is very tired looking--in need of updating. Stains in grout give appearance of being dirty. Low water pressure, silica build up in shower head maybe contribute to that. Mattresses were awful with bowl in center such that I felt like I was sleeping on a slope. No robes--we had to ask and pay additional for robes. Also had to pay additional for towels to use the thermal pool. Breakfast was fair--rather skimpy compared to other 4-stars we had been staying at. The worst: after already traveling for 10 days, we used their (expensive compared to other hotels) laundry service. The service manage to rip/put holes in 4 of our items--which of course we didn't see until after leaving.

Could be excellent hotel as perfect position and has style but poor management makes it average. No internet in bedroom Lovely sea and wide views from superior room. Filthy shower next to thermal pool. Reported but still like it two days later. Management informed but did nothing about it. Very knowledgeable and helpful receptionist called Giovanni- should be manager. Tide mark all around the thermal pool which spoils what could be a wonderful place. Breakfast staff never explained breakfast etiquette and it was hard to get their attention though fine once you did. They seem more interested in filling up the water jugs than in helping clients. Orange juice was some weird cheap flavoured water. Omelettes were good. Had lunch around pool and that was excellent so breakfast could easily be improved. No internet in bedroom. Reported but again management ignored. Lovely pool area but recliners not perfectly cleaned - end of season grubby look. Staff at pool were every kind. Pampered us which we liked. No soap in pool toilet and urine smell. No sign of cleaning. Bedroom was lovely and great views from Superior room. Room was cleaned. AC did not work -pumped out air but not cold! Could be a brilliant hotel with effective management. I shall visit next year as location is perfect for elderly couple like us and I hope for improvement.

The hotel in general was nice, clean and well maintained, however our room was below satisfaction, very small, the bathroom was very small and dated, difficult to use the shower as it was so small. The room felt very run down, cracked tiles and stained walls, aircon was poor. The terrace was enclosed with the walls of other terraces so no view. This area was also very run down, nothing like the photos listed. The rest of the hotel was pleasant though and staff very helpful. You need to wear a swim cap in the pool so these had to be purchased. Unfortunately wouldn’t return here because of the room condition. It’s a good base to explore Ischia if you don’t mind the room conditions, as it’s a good location.

Hotel is in a great location, the pool area is lovely and the staff are friendly and helpful. The hotel is quite dated, if you look too closely you will see it needs work doing to it. The rooms are clean but basic, one side of the bed had a lamp the other didn’t. We requested a lamp but it never came. Products in the bathroom are poor, take your own! Some of the plug sockets didn’t work. But we weren’t in the room much only for sleeping and getting changed so the location made up for the rest of it.