Lady Rose in Naples

If I could give it a negative star I would. An awful hotel with very very rude employees. When i checked out the morning shift asked me to pay extra fees when I said that I had already paid the via booking where i booked the room i showed him my reservation and that it said that everything was paid and he rudely responded he didn’t care and that I should talk to booking. This was regarding to the customer service. About the room it was spacious but very dirty. The walls had mold and the room was nothing like the pictures. I wouldn’t visit again.

English: Hello, I stayed with my class at the Diamond Hotel from 8 to 11 April 2025. The experience was overall decent, although disturbed by a strong smell of rotten eggs coming from the bathroom and by some unacceptable hygienic conditions: the toilet seat, for example, was already detached when we arrived. Unfortunately, one episode completely ruined our stay. On the last day, after leaving our luggage at the hotel and taking a tour of the city, we returned to pick them up and were given some unpleasant news: according to the staff, the toilet seat (already damaged) had been broken in our room and the sink top had come off the wall. I find it absurd that we should end up paying for damage — like the seat — that was already there when we arrived. As for the sink top, the hotel claims that we broke it. It is difficult for me to prove otherwise, since it would be my word against that of the hotel. However, it must be said that there were three of us in the room, and I am sure that if one of us had accidentally damaged such a bulky item, he or she would have noticed immediately. Furthermore, there were several objects (such as toothbrushes and mouthwashes) on the sink top that, if the top had actually been tilted or detached, would have moved or fallen — which never happened. Even looking at the electric toothbrush, no obvious tilt was noticeable. Despite this, the hotel accused us three kids and withheld 200 euros from the deposit of the entire class, for damage that we are not responsible for and that, in our opinion, did not even make sense to attribute to us. To make matters worse, the receptionist's behavior was very incorrect: he estimated the damage in less than a minute and arbitrarily decided the amount without any expertise or evidence. It is clear that the hotel took advantage of the situation, knowing that, having a train leaving in an hour, we would not be able to fully contest what happened. Later, one of our teachers contacted the hotel to try to clarify the situation, but was heavily insulted by the staff. In conclusion, I recommend to be very careful with this hotel and its staff, because, in our experience, they tend to take advantage especially of school groups.

In a fraud, I was told to pay a tourist tax on check out. I was forced to pay 28 euros despite not being notified. After I left I found out I’d been overcharged8 euros. It is 2.50 euros per night and me and my son stayed4 nights and it’s a 3 star so it is 20 euros. I complained to Trevor at Travekdeals who refused to take action against the fraud . Travel deals wrongly midsole me a holiday based on a misrepresentation it included an all expenses coach trip to Pompeii to pick up at 7am. I found out it was not included and had to go by train plus pay my entry tickets to Pompeii. I would like to report these rogues to the travel ombudsman on principle and because I am now out of pocket of 30.50 euros in total snd do not work and single mum on six. It is disgusting. Think twice before going to Italy or travelling with travel deals or staying at Hotel Diamond. It is 3 star and does not even have a kitchen to cook in so is far from a four star hotel by miles.

Very weak breakfast. Terrible cleaning. There was hair on the sheets. Bathroom with bad smell.

I had booked a deluxe single room, but got a "normal" single room. This room was more of a broom closet :( Also the cupboard was broken, the frame of the room's door was damaged, the headboard of the bed was no longer firmly connected to the rest of the bed, no table, no chair, there was an almost constant smell of sewage/feces.
My comment regarding the deluxe single room I had booked was answered by the hotel with "we're fully booked anyway" and *******'s efforts didn't help either, as no one from the hotel thought it necessary to answer the phone :(

I had already paid with the agency and they made me pay again telling me it was the tourist tax they cheated me of €55 a real scam 55 for 3 people they cheated us of €165 and it's a shame