Le Sirenuse Hotel

“It’s not common to see reviews from former employees on here, but I wanted to share my experience anyway.” Former Receptionist/Concierge at Le Sirenuse Hotel, Positano – A Deeply Disappointing Experience Behind the Glamour. Disappointed & Disrespected. I was hired by Le Sirenuse in Positano, Italy, with a 14-day probationary period as a Receptionist/Concierge for the 2025 summer season, with staff accommodation promised through October 31. With several years of experience in five-star hospitality in Beverly Hills, I was genuinely excited to contribute my skills to such an iconic luxury property. Sadly, the experience turned out to be one of the most disappointing and unprofessional of my career. Before my arrival, I was asked to delay my start date by nearly two weeks. When I finally arrived, I was shocked to find my accommodation still under construction—dusty, noisy, and constantly filled with workers. As I was assigned to overnight shifts, resting during the day became nearly impossible. I reached out to my direct manager, Giovanni Ciccone, who acknowledged my message but never followed up with a solution or response. To make matters worse, there was no uniform ready for me upon arrival. I was told nothing had been arranged, so I purchased a professional suit at my own expense—never reimbursed. For a hotel that prides itself on impeccable standards, this was an unexpected and disappointing oversight. Operationally, the hotel is outdated and mismanaged. Despite modern equipment, the reception still relies on cumbersome manual paperwork. The back office is understaffed and overburdened, with team members juggling everything from PBX to manual housekeeping logs, serving welcome drinks, and check-ins. It felt chaotic and disorganized, lacking leadership or clear structure. I gave more than what was asked of me. I returned on my days off to help guests who specifically requested me. I adapted quickly, remained composed under pressure, and constantly received guest compliments. Yet none of this was acknowledged. I can't help but suspect there were other internal reasons behind the decision—none of which were communicated. The lack of transparency only deepened the disappointment. Still, I showed up every night, exhausted but determined. I received repeated praise from guests for my professionalism, warmth, and efficiency. Several even expressed surprise that I was only on a trial period. Their appreciation was the only recognition I received during my time there. On the 14th day of my probationary period, after finishing a night shift at 7:00 AM, I was asked to wait for a meeting with management and HR. I waited nearly two hours—tired and still in uniform—only to be brought into a room with several managers. Not one of them looked me in the eye. Without any feedback, explanation, or even a basic thank-you, I was told I had not passed the probationary period. That was it. No closure, no discussion—just silence. It was cold, impersonal, and f

We were so excited to stay at Le Sirenuse because of its incredible reputation, but sadly, our experience was extremely disappointing. The service was fantastic — the staff were warm, attentive, and truly went out of their way to make us feel welcome. Unfortunately, the condition of our room completely ruined our stay. The room was very damp and had a strong, unpleasant mildew smell. It wasn’t just uncomfortable — it was honestly gross. For a hotel of this caliber, this is unacceptable. And it wasn’t even about the price — at any price point, this level of room quality would have been disappointing. We tried to make the best of it, but it became so uncomfortable that we ultimately left a full day early, which says a lot considering how much we were looking forward to our stay. Positano is stunning, and Le Sirenuse has an incredible reputation, but the state of our room was nowhere near the standard we expected. Until the dampness, mildew, and maintenance issues are addressed, I would strongly recommend being cautious when booking here. The location and staff are wonderful, but the overall experience fell far short of what this hotel promises.