Hotel Ferraro

We booked this accommodation for 30 hrs stopover in Rome, especially because of the breakfast provided. Before the arrival, we received an email asking when we come, because the reception runs until 6 pm. However we could not make it by this time, so they send us the entrance codes, together with the information that the key from our room (no. 19) will be on the reception table. We could not open the main building door with the provided code. Hopefully, there was a tourist already with the key, however, he could not open the door either. Fortunately, after we tried several times, we opened it. As promised, on the reception table the key was prepared, so we took it and went to room no 19. We got in, but what a surprise! - somebody was already accommodated there. On the key was written the number 23. We went to try this room and was empty so we stayed there. But this stressful experience leads us to the conclusion that they use universal keys and you can open every room which you want(?!?). The room was clean and warm, but no pillows, no beddings, just blanket. During the night we could not sleep, the window was orientated towards the street. Based on the previous reviews we expected noise so we had earplugs, but even so, we could hear the noise. The position of the hotel is really good. Morning brought us another surprise, we talked to the guy on the reception who was super unwilling and when we asked about breakfast (for which we paid!) he just laughed and told us today the restaurant is closed and also mentioned that we are 8 minutes late anyway because breakfast is served until 10 am. I emphasize that the accommodation was not cheap, so I would expect a totally different pro-clients orientation.