Doria Palace Boutique Hotel in Rome

This hotel was the biggest surprise for me during this trip! I don’t know where he got his so-called four-star rating! I highly do not recommend this "pseudo four-star" hotel!
For my first stop in Rome, I chose a self-proclaimed four-star hotel in the city center. However, the experience after check-in made me very disappointed, and it can even be said to be a trap. This hotel is actually more like a low-end B&B and does not meet the four-star standards at all.
Firstly, the room was very small and extremely unhygienic. Not only is the space cramped, the cleanliness is unacceptable. After checking in, I immediately asked to check out and get a refund for one night as I decided to move to another hotel. However, the service attitude at the front desk is speechless. The person who received me was a black man. Although he tried to communicate with me through a translator, in the end the hotel refused to refund the room fee. Even if I applied through the Ctrip backend, there was no progress.
Finally, the hotel said they could upgrade my room for free. However, this so-called "upgrade" is almost a misnomer - the room is only slightly one-sixth larger than before, and the lighting is slightly better, but it doesn't make up for the other problems at all. Overall, this hotel is far from worth the price: it costs more than 5,000 yuan for two nights, not including breakfast. With such hardware facilities and service level, it does not deserve a four-star rating.
As for the "rooftop breakfast" promoted by the hotel, it is also full of deception. The so-called "roof" is nothing more than a small balcony upstairs with extremely limited views. Moreover, the quality of the breakfast is low. Although the price is not high at only 10 euros, it is not as fresh as the food in the restaurants opposite the hotel. The bread and tea snacks in the restaurant opposite are more cost-effective. A cup of tea and two breads only cost about 5 euros.
What makes me most angry is that the promotional photos of this hotel are completely inconsistent with reality and are simply "photos and deceptions". This stay completely ruined my opinion of this hotel and I would definitely not recommend anyone to choose this hotel. I really don't understand how it got the "4 star" rating, extremely poor experience!