Pinewood Hotel in Rome

DO NOT TRUST THE 4 STARS!

I’ve stayed in many hotels around the world, and I’ve never seen a so-called “4-star” hotel like this. Pinewood Hotel was a huge disappointment from the moment we arrived.

Our first room was tiny, old, and clearly neglected. The shower was rusted and broken, but the real issue was the size. I swear, if I were just 20 lbs heavier, I physically wouldn’t have fit in that shower. When I called the front desk, they told me they could change the room the next day, so I ended up going a night without a proper shower. They did move us the following day to a room with a slightly bigger (maybe 10 cm more) shower, which was somewhat better, and I stopped complaining to focus on enjoying my trip.

The entire hotel is outdated. Not in a charming, antique way, just plain old and neglected. Rusted metal parts, broken fixtures, and even our AC only blew in one direction and didn’t work properly. It’s obvious the owners haven’t invested in any meaningful upgrades in years.

I’m giving 2 stars instead of 1 purely because of the staff, they were kind and helpful, doing their best in a rough situation.

As for breakfast, I saw some reviews claiming the croissants were “the best.” I honestly wonder if those reviewers have ever had a proper croissant before. Everything, including the bread was stale, and the plates were old and worn. There was one poor lady working the entire breakfast area alone, doing her best, but I couldn’t even find a clean table to sit at. That part wasn’t her fault, it was a staffing issue.

To be clear: we didn’t stay here cheaply, and for what we paid, this place was absolutely not worth it.

If you’re reading this and hoping for a nice vacation, please look elsewhere. And if you still decide to give it a try like I did… good luck 😇

I had booked a room over the phone and was given a confirmed price. We clearly agreed on my late arrival at 2:00 a.m. However, upon arrival, a man at the reception claimed there were no rooms available unless I paid a higher price. My family and I, including a small child, were left stranded in Rome in the middle of the night. We were forced to find another hotel at 2 a.m.
Very disappointing and unprofessional behavior travelers, be cautious!

When we went to the hotel which looked very nice we asked the receptionist if we could first see the rooms but he said you have to pay first which was kinda sketchy but it looked good from the outside which made us think it was very nice so we booked it. When we entered the room we could only feel dust couldn’t even breath and made it even harder having asthma.The furniture were very old and mold around rooms we woke up sick and full of mosquitoes bites around us shouldn’t even qualify as a hotel to be honest.RUBBISH HOTEL DO NOT COME HERE AND DO NOT BE FOOLED BY THE OUTSIDE AND IF YOU ARE COMING ASK TO SEE THE ROOMS FIRST