The Place in Rome in Rome

The instructions for entering the property were not provided in advance and were only communicated upon our arrival. This caused around 30-minute delay, as we had to wait outside along with our kids to make contact with the staff. It is unclear why a specific check-in time is listed in the property details if guests must wait for instructions, especially when they may not have access to the internet while traveling.

The staff's conduct was unprofessional and rude. The male attendant, who appeared to be in his 50s, was particularly unhelpful. When I attempted to discuss the check-in issues, he refused to listen and dismissively told me to "go around visit the city and go back, don't complain about your problems." His response was both unethical and unacceptable for a hospitality professional. The female attendant seemed to be covering for him and impolitely asked if we wanted to check in or leave. This level of impoliteness was shocking.
With the kids, we didn't have any other option but to checkin.

Additionally, the property provided a thin blanket instead of a proper quilt or comforter. When we requested a warmer option, the male attendant simply said "No" and questioned why we would need one. This interaction, along with others, made us feel uncomfortable.

Property Conditions
Contact Information: The provided contact number was unreachable, a fact confirmed by Expedia/Trip.com support.

Cleanliness & Maintenance: The property had small red ants on the floor and bed. The towels were unhygienic and had an unpleasant odor.

Amenities: The furniture was of low quality. The kitchen exhaust system would randomly shut off, and the utensils were so thin that the non-stick coating was peeling off into the food. The bathroom's hot water was scalding, while the cold water pressure was extremely low.

Conclusion
We will not be staying at this property again and cannot recommend it to others. The combination of unprofessional staff behavior and the property's subpar conditions made for an extremely disappointing experience.

The instructions for entering the property were not provided in advance and were only communicated upon our arrival. This caused around 30-minute delay, as we had to wait outside along with our kids to make contact with the staff. It is unclear why a specific check-in time is listed in the property details if guests must wait for instructions, especially when they may not have access to the internet while traveling.

The staff's conduct was unprofessional and rude. The male attendant, who appeared to be in his 50s, was particularly unhelpful. When I attempted to discuss the check-in issues, he refused to listen and dismissively told me to "go around visit the city and go back, don't complain about your problems." His response was both unethical and unacceptable for a hospitality professional. The female attendant seemed to be covering for him and impolitely asked if we wanted to check in or leave. This level of impoliteness was shocking.
With the kids, we didn't have any other option but to checkin.

Additionally, the property provided a thin blanket instead of a proper quilt or comforter. When we requested a warmer option, the male attendant simply said "No" and questioned why we would need one. This interaction, along with others, made us feel uncomfortable.

Property Conditions
Contact Information: The provided contact number was unreachable, a fact confirmed by Expedia/Trip.com support.

Cleanliness & Maintenance: The property had small red ants on the floor and bed. The towels were unhygienic and had an unpleasant odor.

Amenities: The furniture was of low quality. The kitchen exhaust system would randomly shut off, and the utensils were so thin that the non-stick coating was peeling off into the food. The bathroom's hot water was scalding, while the cold water pressure was extremely low.

Conclusion
We will not be staying at this property again and cannot recommend it to others. The combination of unprofessional staff behavior and the property's subpar conditions made for an extremely disappointing experience.

Don’t recommend this place because is not the same as the pictures, also the furnitures are out of date, the shower water pressure is weak and the hot water comes and goes, most of the time is just cold water. The area are full of drunks, is very close to the train terminal but otherwise this place is very old and not what the pictures expected.

My stay at this affittacamere in Rome was extremely disappointing. First, the showers were practically unusable due to dangerously hot water that could easily burn you, and the water pressure was so low it was barely functional. The bed didn't even have a fitted sheet – just a loose sheet thrown on, which kept slipping off during the night, exposing the mattress underneath. It was uncomfortable and unhygienic.
Getting to the room was a challenge, too. The rooms are located on the second floor, but the staircase is incredibly long and steep, making it a struggle to carry luggage up. To make matters worse, the front desk wasn’t even in the same building, making communication extremely difficult. When I wanted to check out at 10 AM, there was nobody at the front desk in the other building. Later, a random person in the street asked if I was checking out and offered to take the keys, which made me feel unsafe and uneasy. Even though he supposedly put me on the phone with the concierge, I didn’t trust the situation and ended up leaving the keys in the room myself.
For $610 for just two nights, this experience was far below any acceptable standard. I would not recommend staying here to anyone. It was simply the worst experience I’ve had in any accommodation.

We reserved a family room for 4 people with one double bed and two single beds. When we arrived we were informed the law changed and there was no longer a family room with 4 beds. My family had to find a new room on the spot,

The place was dirty, the bed was very uncomfortable i literally couldn’t sleep. Bathroom ceiling was messed up it was black because of the water leak. It’s not just what I expected because i reserved a “hotel” not apartment so i guess they just rent the rooms. I am very upset and disappointed with this place. I wouldn’t recommend…

The bathroom was really smelly, you had to keep the light and fan on all the time to make it bearable: that meant the bedroom becoming very noisy We informed the staff but they did not provide any solution, they didn’t even acknowledge the message. We also asked for an extra towel - and again no response. The mattresses were not confortable and the pillows very low quality. The area around the premises was quite shabby and that was somehow expected but we were expecting a nicer indoor atmosphere - it turned out to be very expensive for what we got. Sorry but I won’t recommend it