Albergo Delle Spezie in La Spezia

STAY AWAY! The attention was horrible, worst experience ever because of the owner. We called Albergo delle Spezie to let them know that we will be arriving late because our train had some issues, by the phone he already responded in an unfriendly manner and had zero comprehension for our situation. Finally we agreed that as long as we arrived before 10pm he would allow us to do the checkin. We arrived before the agreed time but while doing the check-in, the owner had an anger attack and kicked us out yelling to us, which we believe is an unacceptable treatment. He even warned us that everything will be booked that night and that we will not have a place to stay which gave us even more anxiety. At some point we felt that he was discriminating us for our nationality because he mentioned in a derogatory manner that he will not host Mexicans. So please stay away if you do not want to ruin your trip by a man who doesn't know how to contain himself and is rude.

Hi I stayed in this hotel from 1st Aug till 3rd Aug. I want to write my feed back just to make everyone aware about the hotel. Honestly i have travel lot of places in different country but this is the worst place to sary. your holidays will be depressing. The owner is so rude, no manners at all, only word he has is you can go go from here and shut up. one of the arrogant person in world, and at the end he was requesting me not to write bad review for him. but during my stay it was experience of many guest. breakfast is worst, fruits from one table is being served on next table if left. Air condition does not work all the time, doors are jammed so it makes noise. water from bathroom going in the room as its only tiled with out shower tray. i have all the images. you can not complaint because he will just to tell you to leave the hotel. I am regular travel and I just don't want anyone else holidays to get spoiled like me. The worst owner i have ever seened. same day 3 other guest had problem, and all had complain but no solution, I can write all, but no use. My details are with *********** and I can explain better if you want. but JUST BE CAREFULL MY SINCERE REQUEST PLEASE DONT GET SWAYED BY REVIEWS.

The staff is very rude, hates peoples We arrived to the hotel (45 past the checkin at 20h45) and even though we we’re in contact with the staff through booking during the day; they never said anything about the time of arrival ( bad intentions) , we were late for them and didn’t want to listen. Everyone was sold out, we had to drive one hour to Genoa for a Hotel. RUN AWAY. But we’re gonna take legal actions.

We went to this albergo this august 2021 and we had a real bad experience there with his owner. The hostel is well located and rooms are clean, that is why I give them one star, but the rest was a complete disaster.
The day before we arrived they sent us a message telling us that the air conditioner wasn’t working and that we could book somewhere else. We understood it and never complained.
But the owner was not this understanding with us. The day we were going there, our flight was delayed and so we lost the train that should’ve brought us to la Spezzia. Therefore we ended arriving there at 22h. We sent a message to the hostel as soon as we could to let them know that we were late, and their answer ar first was that we should look for another place to stay. Obviously in august and at 19h pm it was impossible to find any other place to sleep that very same night. We told the owner that we could not go anywhere else, and then he agreed to wait for us only until 22.30h for 20 euros plus. We agreed. Arrived there running and suffering and he told us to relax and that we had bad vibes… we were worried to not be left on the street!
Then they never served the breakfast with plates… we had to eat it puting things on our napkins.
Breakfast was served until 10am. Well, on our last day we arrived at breakfast 10 minutes before 10am and in very bad manners the owner told us we could not have breakfast, only coffe (breakfast they serve has nothing to be cooked). The day before, a couple arrived at 10am to breakfast but the owner never told them anything like that, they had breakfast normally. I don’t know if the different treatment was because we were young women.
Finally when we had already checked out, the owner sent us a message saying he would charge us 5 extra euros because the water of the breakfast was not included (which he never told us when we ordered it). Oh, he finally discounted the 20 euros plus for the late check out not before asking us to express gratitude to him. Very rude…

I had never recieved a treatment like that… totally disgusting!

We went to this albergo this august 2021 and we had a real bad experience there with his owner. The hostel is well located and rooms are clean, that is why I give them one star, but the rest was a complete disaster.
The day before we arrived they sent us a message telling us that the air conditioner wasn’t working and that we could book somewhere else. We understood it and never complained.
But the owner was not this understanding with us. The day we were going there, our flight was delayed and so we lost the train that should’ve brought us to la Spezzia. Therefore we ended arriving there at 22h. We sent a message to the hostel as soon as we could to let them know that we were late, and their answer ar first was that we should look for another place to stay. Obviously in august and at 19h pm it was impossible to find any other place to sleep that very same night. We told the owner that we could not go anywhere else, and then he agreed to wait for us only until 22.30h for 20 euros plus. We agreed. Arrived there running and suffering and he told us to relax and that we had bad vibes… we were worried to not be left on the street!
Then they never served the breakfast with plates… we had to eat it puting things on our napkins.
Breakfast was served until 10am. Well, on our last day we arrived at breakfast 10 minutes before 10am and in very bad manners the owner told us we could not have breakfast, only coffe (breakfast they serve has nothing to be cooked). The day before, a couple arrived at 10am to breakfast but the owner never told them anything like that, they had breakfast normally. I don’t know if the different treatment was because we were young women.
Finally when we had already checked out, the owner sent us a message saying he would charge us 5 extra euros because the water of the breakfast was not included (which he never told us when we ordered it). Oh, he finally discounted the 20 euros plus for the late check out not before asking us to express gratitude to him. Very rude…

I had never recieved a treatment like that… totally disgusting!