Relais Antiche Saline in Paceco

First of all, the structure deserves a lot, in fact the room is large and clean, the breakfast is satisfactory and the location is truly suggestive. But I will move on to justify my evaluation. If a customer chooses a 4-star relais it is because he wants to stay in a structure that offers a certain comfort. It is inconceivable to return to the room and not have the possibility of cooling the room because the air conditioning is not working during this period. The problem was also established by the night porter who agreed with me on the excessive heat in the room, I was offered to sleep with the window open. THE ROOM WAS ON THE GROUND FLOOR. I was then offered another room on the first floor, slightly cooler but without mosquito nets it did not allow the window to be opened. I ask myself: is this possible in a structure like this? I close by also noting the rudeness of the receptionist at check out who instead of apologizing for the inconvenience addressed me, almost as if I were the Martian asking for what is instead normal to offer to someone who pays 108 euros for a night.