Aurum Firenze Hotel in Florence

First of all, the entire place has a weird smell similar to the one from a hostel I stayed at in Barcelona, where a hazing football team had their teammates vomit a mysterious liquid... Anyway, that was the smell that this place had, which makes me suspect it is not clean. Second, the wifi never worked. The breakfast is okay, and the breakfast room has nice views, but that's about the only praise I can give this hotel.

There are multiple reasons for my 0 star review: 1: The smell in the room that came from the shower drain was HORRIFYING! It stunk like rotten eggs. 2: The wifi signal is at 0G's meaning you will have no internet. 3: If you are staying in rooms 101, 201, 301, or 401 with 4 people there is only enough hot water for 2.5 people and the rest are assed out of a hot shower which I have never encountered at a hotel in my life. 4: The room was big enough for a convicted felon because that is all they are used too being in. 5: The breakfast was better at McDonald's seriously; the woman stuck was forearm deep in the canned pear jar with NO gloves on so if you value sanitary conditions I would advice staying at the Apollo across the street.

This hotel does not warrant 4 stars. The room I stayed in was terrible, and small. I asked reception if they had another room I can move to but they said no. Their attitude was appalling and unhelpful. I had to drag one of the reception staff to have a look at my room. When we went up he couldn’t open the door so had to bring a master key. He then tried to figure out how to open the balcony shutters but I wish he hadn’t as the view was shocking! The safe was broken and he had to call a maintenance to repair the door and safe. Then I was surprisingly offered another room that appeared to be available but was in the same state as my room. The lady at reception was so rude when I complained to her that she told me to move aside to serve someone else and then ignored me after. She kept telling me there was no other room but I was told by another reception staff member that there was a room. There was one small bar of soap, one hand towel and a body towel- though becareful how long you take showering as the hot water runs out. Breakfast was not even close to continental…. It wasn’t even a breakfast and was absolutely unhygienic. I have included all the photos that tell a story of miserable hotel stay.

I don't like writing bad reviews but this hotel was like nothing in the picture it had mold in the shower and had terrible breakfast the salami tasted like plastic you won't find it cause the entry looked so different

I stayed here with my daughters and had a very bad experience. The room for four people was so small we couldn’t even open our suitcases. The air conditioning didn’t cool the room even after several hours. The furniture was in terrible condition, everything was dirty, there was a strong bad smell, and the bathroom had visible mold. It was simply not a place we could stay in. The staff was friendly and did try to help by moving us to another room, but sadly, the second room was just as bad or worse. They made an effort, but the hotel overall is in very poor condition. We ended up leaving and finding another hotel that same night. This place looks nothing like the photos, and I don’t understand how it has good reviews. The only positives: the staff was nice, and the area felt safe. But unfortunately, that’s not enough to make up for everything else. Do not recommend.

Stop now and look elsewhere. Pictures are bogus. One step above a "dive". Nothing but apologies...oof and on water due to maintenance.. poor AC, takes awhile...no internet, sorry.no room for any chair...flies in the hallway...poor noise control...couldn't check out, no staff on-site

Absolutely horrible experience. The bathroom was full of mold, the bed was dirty, and the walls were filthy and in desperate need of paint. I asked to switch rooms and was shown another that was even worse. When I requested a refund so I could go elsewhere, they refused. I had no choice but to book a second hotel, meaning I lost the money I paid here. The customer service was RUDE and unhelpful. Don’t believe the good reviews this place is disgusting! Do not stay here. Save your money and your sanity. Avoid this place completely!!

The hotel has clearly seen its better days but today, not much good can be said about it except its location and very nice lady at the reception. The room is so tiny, you have to put luggage on the bed to open it. The bathroom shower is near useless - essentially, it's a bucket with holes through which scant lukewarm water pours down. The breakfast choices are limited and run out quickly, and ethnic music in the breakfast room was so loud, I had to explicitly request to tune it down. In short, avoid the place if you have a choice.