5 star hotels in Florence

staff and location are wonderful, highly recommended for business or pleasure

This hotel is perfectly situated in the heart of Florence, within walking distance of major attractions like the Duomo and Piazza della Signoria. It beautifully preserves the elegance of its historic building, with interior decor that blends classic and modern styles. The rooms are spacious, comfortable, and well-equipped. The staff are warm, friendly, and provide excellent service. The breakfast spread...

Our stay in Florence was truly unforgettable, largely thanks to Constanza at the front desk. From the moment we arrived, she greeted us with warmth and grace that instantly made us feel at home. Constanza’s attention to detail, professionalism, and genuine kindness stood out every single day. She anticipated our needs before we even asked and handled everything with such care and compassion—it’s rare...

It’s a great hotel. Of course we were upgraded ($$$) to one of the riverfront balcony penthouses , which are fit for a king. There is not a better room in Florence, if that’s what you seeking. A highlight of the hotel is location, the rooftop bar and restaurant are unique and beautiful. we were shown the other king rooms and they were nice. Service and all respects in the hotel is extremely professional...

5 stars all around! from the first day I emailed the hotel about making sure both my rooms were adjoining, the staff was on the ball. even after getting my Reward upgrade they still made sure the rooms were adjoining. We walked from the train station to the hotel and the staff saw us coming down the street with luggage, they did not walk, they ran to us to help. It was an Unbelievable welcoming and...

I celebrated my birthday at this rooftop, and it was an unforgettable experience! The staff were so kind and professional, and they even surprised us, which made the day extra special. The view was absolutely breathtaking, and the atmosphere was perfect. Highly educated and well-mannered team — 1000% yes from me! Can’t wait to come back.

We only stopped in for a drink after dinner but beautiful hotel, bar and lobby. Can’t speak about the rooms but I’m sure they’re beautiful. Centrally located in Florence on Borgo Pinti. Hope to stay here one day

Perfection - From the moment we walked in to the moment we left you guys knew are name and we’re nothing but polite and professional through out are whole stay! On top of that the hotel was amazing, clean and perfectly located. The hotel is beautiful and the garden is a great place to walk around too. The hotel is a simple 10 minutes walk to a majority of the major sites.

We had an amazing stay at the Four Seasons Hotel in Florence. From the moment we arrived, everything felt special. The rooms are absolutely beautiful – spacious, elegant, and thoughtfully designed, with every detail carefully considered to make you feel comfortable and relaxed. What really made our stay outstanding, however, was the staff. Everyone we encountered was incredibly friendly, professional...

I booked one night through AMEX with an upgrade to a suite, four categories above the standard room, exactly as shown in the photos. The hotel is absolutely stunning and the welcome we received was exceptional. Because the specific treatment I requested was not available, the hotel generously sent many beautiful gifts to the room. The suite itself was extremely luxurious and comfortable. There was...

Four Seasons Hotel Firenze is truly exceptional. We stayed in both a historic room and a newly renovated room—each one was incredible in its own way. The staff is extremely attentive, and the entire property is absolutely stunning. It’s a short walk to the city center, yet it feels peaceful, quiet, and completely removed from the noise. The gardens are gorgeous, serene, and beautifully maintained....

Satisfied, Sanitation: Very good Facilities: Good

My stay at The St Regis Florence was truly one of the most incredible hotel experiences I have ever had From the moment I walked in I felt like I had stepped into a masterpiece The design is stunning with classic Italian elegance breathtaking architectural details and luxurious touches in every corner The atmosphere perfectly reflects the beauty and history of Florence The service was beyond exceptional...

Welcoming and serving I count not discrimination it was amazing beautiful wonderful and more location was close to every shopping restaurant I really enjoyed staying with St. Regis Florence.

We had an absolutely wonderful stay at the St. Regis Florence, and our experience started off perfectly — thanks to Rosella. From the minute we checked in, she greeted us with warmth and professionalism. Throughout our stay she treated us exceptionally well, always going above and beyond to make us feel welcome and cared for. Her kindness and attentiveness made our visit truly memorable. We always...

One of the Most Beautiful Hotels in the world… delicious cuisine, stunning decor, Best location in Florence and Royal Service by a Kind Caring Loving, Respectful Staff like Pieta who created the Ultimate manager in the world and Luca at the front door who went far and beyond sweet by taking such good care of us. While so many other people treated with such kindness, house keeping, room service and...

Overpriced and not worth it. Everything just feels like a constant money grab. First Marriott property I’ve been to where you must sign a bill for every free breakfast. Clearly just trying to get people to tip the staff (tip for self service buffet). Also, butler service doesn’t really mean much unless you want your clothes pressed. Otherwise, you’re getting the same service from the Excelsior across...

If I could give 6 stars.. I would! We just left a total of 7 nights at this fabulous hotel, and I will treasure the memories that we made for the rest of our lives! Every single person that works at this property move together like a fine machine to make each guest feel as though they are the most important person in the room! You can feel the camaraderie between these people , and you can tell that...

perfecto for couples. I like the scent of there especially

I stayed for two nights. The staff were very helpful, including the complimentary water and chocolate and the service at the reception.

The oldest hotel, the suites are very nice, recommended.

There was a construction site outside the room, and one night there was a lot of noise. The breakfast was so-so, but the rest was okay.

A wonderful hotel. I love this chain and the Florence, which is the flagship. Very clean and beautiful. The hot breakfast options were a bit lacking. I'll definitely be back.

There are cockroaches in the room, the bathroom exhaust fan doesn’t work at all, and we informed the staff on the first day, but they still ignored it. Breakfast is always just two types of vegetables, monotonous, and with a very low cost-to-value ratio compared to the price. The toilet paper often doesn’t flush properly. It’s a hollow hotel that’s all show, pretending to be luxurious.

The location is fantastic! The train station and all the attractions are within walking distance. The room had everything I needed, was clean and tidy, and the hotel itself was cozy and comfortable. Highly recommend!

It was a little far from the station, but it was close to museums and other attractions, so it was easy to go sightseeing. The room was quite spacious and had a good closet. I remember that all drinks and other things were charged for.

There are so many hotels in Florence, avoid this one if possible! Chinese tourists, please beware! Room safety is not guaranteed! We found used cigarettes when we returned to the hotel. The cleaning staff don't smoke. Where did the cigarettes come from? We don't smoke ourselves. We can't rule out whether someone entered the room.

Title: Disappointing Experience That Didn’t Match the Photos I booked a Premium room specifically because the listing photos showed blue-sky views and a golden dome. However, upon arrival I was assigned a room on the first floor facing a dark, rundown alley—nothing like the images. The bathroom also didn’t match the photos: it was much smaller, with virtually no counter space. When I raised this...

It is a luxurious hotel. Breakfast was amazing. The room was super nice, mattress and pillows are perfect. The atmosphere is cozy and wonderful. A very beautiful rooftop. Amazing cocktails in the bar. I love it

Great location and very friendly and attentive front desk staff. Only about a 7 minute walk from the train station. The restaurant was INCREDIBLE. We had dinner there one night and the chef came out to meet us. Delicious food and great service. Also had breakfast there and they had a great selection of items. We had drinks one night on the rooftop which has amazing views of the Duomo. Great service...

We chose the Savoy hotel as it is in the heart of Florence. The service from the doormen, reception staff and concierge was genuine and effortless. Our room was large and very well laid out with all the amenities you could want. Above all the bed was incredibly comfortable and we slept so well also the shower was hot with excellent pressure. Breakfast was perfect as was the service and view out onto...

We just had a wonderful stay at this hotel and were immensely impressed by every part of our experience. The hotel itself is exceptionally beautiful, in a great location to visit Florence, and the rooms are fantastic. Most impressive are the people that work there - they are kind, helpful, friendly, and professional! We will definitely visit again!

Staying at Hotel Savoy will be an unforgettable experience. The staff were incredibly friendly, and went above and beyond to make our stay comfortable. The rooms and facilities are fantastic, and the location is perfect for exploring Florence.

An exceptional stay from start to finish. Beautiful hotel, impeccable service, and a perfect central location. The staff were warm, professional, and genuinely attentive. Thank you for a memorable experience in Florence — we’ll absolutely be back.

Our experience was nothing short of wonderful. From the moment we arrived, having to drive and valet in the heart of Florence, the service felt effortless and genuinely welcoming. Every staff member was incredibly kind and attentive. Our room was beautiful with a lovely view, and the location couldn’t have been more perfect for exploring the city. Every minute of our time there was enjoyed to the fullest...

Amazing hotel great service and would come back again

Great location, and the staff were very welcoming.

Beautiful hotel in a wonderful location. All of the staff were wonderful. They are knowledgeable, kind and professional. I often wake up early in the morning andgo downstairs, so my wife can sleep. Every morning between 4-5, the night manager would great me with a genuinely big smile and offer to make me a coffee. He’d also bring me some shortbread cookies. The hotel bar is lovely. It is so nice to...

Excellent hotel, our room was very dark and from the entrance it smelled like sewage but it was super clean and comfortable. Alessandro the concierge was very efficient, polite and provided excellent service. The chief waiter at the breakfast room was also amazing, nice and efficient. The location is fantastic.

We stayed at the Bernini Palace between July 21-25 and I recommend this hotel for several reasons - its location, charm, history, breakfast, and air-conditioned rooms. Our room was elegant, spacious, and full of history. The reception staff were always courteous and helpful. Special shout-out to Lorenzo, the concierge, who greeted us with a friendly smile and worked hard to book us day trips out of...

Our stay at the Bernini Palace was truly unforgettable. The hotel, set in a gorgeous 15th-century palace, felt like stepping back in time but with every modern comfort. From the moment we arrived, the staff made us feel so welcome and cared for. Our room was elegant and comfortable, with beautiful touches that made it feel special. Breakfast in the stunning hall, under frescoed ceilings, was one of...

Excellent hotel! Staff was very friendly and accommodating! Great location!! We were very happy with our stay here! If we come back to Florence we will definitely stay here again!

Excellent location. Very easy to walk to the main attractions. Great breakfast.

Our stay in Florence became a truly unforgettable and very special experience, all thanks to this wonderful hotel and exceptional staff. The excellent room, outstanding service, and above all, the warm hospitality you showed in celebrating our family’s special occasion were beyond anything we have ever experienced at any hotel.

A very beautiful hotel with a great location. The rooms were nice, and I was very satisfied.

A fantastic stay! The location is incredibly convenient, and it's one of the oldest hotels in all of Italy, so you can really feel the vintage atmosphere.

Absolutely loved my stay at this hotel! The building itself is a gorgeous piece of history, beautifully combined with all the modern comforts you could ask for. The location couldn’t be better—right in the heart of the city, just steps away from top shopping, amazing restaurants, and a short stroll from the train station. A huge thank-you to **Giada at the front desk** for her outstanding hospitality...

We were in Italy for our Honeymoon! This hotel is absolutely beautiful and the staff are so friendly. We had this hotel included in our Costco Travel package and we are so grateful to have had this hotel. We were unable to make breakfast one morning due to our tour, the staff offered us takeaway options and took so much care in doing so. Grazie mille for a wonderful experience for our Honeymoon!

One of the nicest stays I’ve had. Amazing breakfast and stunning spa. Great couples get away. Great staff also very friendly and helpful.

The place is really nice and clean, staff is very kind and helpful. Rooms are small, shower is big. The location is 25 min walk from city center, shuttles are nice but there are only 3 in the morning and 3 in the afternoon. If you want to drive back later than 18:00 you need to take public transportation or taxi. Note the city tax (8€ per night per person) atr note included. Other extra services are...

From the moment we arrived, everything was perfect. The staff were warm, professional, and always ready to help with a smile. The room was beautifully designed, spotless, and offered every comfort imaginable. Breakfast was exceptional, with a wide variety of fresh and delicious options. The hotel’s attention to detail truly made our stay unforgettable. Highly recommend this place for anyone looking...

Great 5 star hotel within walking distance of Florence. The hotel is about 30 minutes walk from central Florence. They also have a shuttle that runs about every 30 minutes between 9 to 5 as well. The in house amenities are fantastic. The bar and restaurant are incredible and worthy of a visit if you aren’t staying at the hotel. It’s also very reasonably priced. The cooking class is incredible. Thank...

My fiancee and I went there to get married. The hotel was exceptionally helpful in accommodating us with every resource necessary to pull it off including their garden room. Things turned out quite beautiful. Overall I found the service quite exceptional. The room was nice, just a bit small and I wish there was more room for clothes and luggage. The shuttle will take you to center city but reserve...

Beautiful place very nice amenities not far from all the hot spots to visit

GORGEOUS hotel in Florence, we had a stunning suite for a nights stay during our honeymoon - I didn’t want to leave! Right in the heart of the city and an easy walk to shops, sights and restaurants nearby, as well as a lovely spa, restaurant and cocktail bar in the hotel. Couldn’t have been more pleased with our stay, the staff were so kind and welcoming too. We can’t wait to return one day!

We had a wonderful stay and truly felt extremely well taken care of from start to finish. Every single detail is thoughtfully curated and the level of attention throughout the hotel is impressive. The staff is highly professional, warm and genuinely prepared, making the experience feel effortless and refined. The overall quality of everything, from the rooms to the services, is at a very high standard...

One of the best hotels we’ve stayed in recent years! From the moment we walked in, we were treated with incredible hospitality. This is a family-owned boutique hotel where you can truly feel the attention to detail in every corner. The level of service provided by the entire staff is exceptionally high. The breakfast is one of the best I’ve ever had, served at the hotel's 1-star Michelin restaurant...

Staff is very welcoming. Rooms and locations are perfect.

The hotel is small but newly renovated, new, and very clean. The breakfast is also good. The location is good, very close to the Florence Cathedral and the square. All drinks in the refrigerator are drinkable, but you can't take them with you while you're out and about during the day because there's no bottle opener 😂

We loved our stay at La Gemma. Our room was very comfortable, if somewhat short on bathroom wall hooks; not a lot of places to hang up clothes. (Or hats, for that matter.) But Eduardo and the concierge team took very good care of us, recommending some great restaurants which we thoroughly enjoyed. And Luca staff were also top-notch, and we enjoyed the welcome La Gemma cocktail so much that we ordered...

We were there in April 2025. The service was beyond excellent, the hotel and grounds were breathtaking, and the food was very good. I would highly recommend staying there and we will be back soon.

The best hotel we have stayed at. Its quiet luxury in terms of service - the hotel staff at all levels are down to earth and treat everyone equally and kindly and their service does leave you wanting for anything. It was worth every dollar. Paul, their head concierge, is beyond exceptional. Provided a lot of help with day trips and recommendations that we took and loved. They even helped with...

Exceptional service, beautiful hotel that exudes class. The views from the hotel are stunning. Nothing compares to this hotel. We will be coming back.

The place is absolutely beautiful, down to every single detail. Breakfast on the terrace is unbelievable and the rooms are lovely. The staff are also incredible - in particular Klaudja who went out of her way to make our week special. We will be back

The property is the most beautiful hotel we’ve experienced. The staff was top notch and not a detail overlooked. Five star in every category.

Amazing property. It was better than the pictures and from the moment we entered the property everythin

Great location, close to the train station. Good breakfast, but a bit on the simple side. Room had a nice size and was overall pretty clean. AC was good and it had a mini refrigerator and a nice TV. Bathroom is quite small, but it's manageable. WiFi was quite good also.

Close to the train station and most of the major attractions are within a comfortable walking distance. The place does need some urgent repairs. The lift operates but is out of kilter and one bit f the stairs handrails came off in my hand. The staff knew about it but weren't particularly enthused to do anything. The wardrobe door was coming loose, and the balcony door wasn't secure. Mixed levels of...

Nice comfortable room with AC and a private balcony overlooking the street out front. Can't be skinny enough to be able to take a shower and close the shower, so just resign yourself to spraying a bit of water and put one of the bidet towels on the floor to soak it up and you'll be ok. Friendly staff, great location, decent budget breakfast.

The hotel was pretty old and the room was pretty small. The room was okay clean and there we're no issues of any sort of bugs/bedbugs. Breakfast and wifi were included. The location was excellent though. Only a 7 minute walk to the Doumo and about a 12 minute walk to the bridge.

Hotel in great location, good service, but the room is found in a rather scruffy... The lights that were not working that much, the plugs that came away from the wall, the TV with a few channels to tune in... Room to improve, absolutely!! For the rest everything ok!

Hotel Firenze Number Nine is a true 5-star gem in the heart of Florence. It’s just a 7-minute walk to the Duomo and about 15 minutes to Palazzo Vecchio, the Uffizi, and Accademia. The location is surrounded by excellent local restaurants away from the typical tourist traps. The hotel is immaculate and the staff is incredibly warm and helpful. They really went above and beyond trying to accommodate...

The hotel room was spacious and had a nice atmosphere. The location was excellent, making it convenient to get around. All the staff were friendly, so I was very satisfied.

This hotel is an absolute gem! Staff, in particular Saeed, are super helpful. I normally only stay at larger chain hotels, but after staying at Hotel No. 9 I will look for more brands like this. The entire hotel is very well kept and elegant. The location is great, near great restaurants and shopping. Stay here when in Florence.

It's a bit different from how it used to be, but the staff are friendly and the rooms are well-cleaned. The absolute best part? The Duomo is just a 5-minute walk away, haha! Other spots are also easily accessible. The Central Station is less than 10 minutes away, and getting around to all the tourist sites is super convenient. I'm thoroughly satisfied.

This hotel doesn't live up to its five-star reputation. The location is okay (though Florence is small, so walking distance isn't all that far), but everything else is just okay. The service, in particular, is rather arrogant. They think they're a five-star hotel, so they're full of formalities. For example, they ask you to sit away during check-in and then bring it back after you're done, which actually...

I don’t often write reviews but this hotel warrants one! We arrived in the hotel lobby at around midnight with our two daughters. We had no booking, but rather had walked from our previous accommodations after finding cockroaches and looking for somewhere else to stay. We were actually on our way to another hotel but stumbled upon this one and noticed it was open, looked lovely and had someone at the...

My family and I had stayed in this hotel after 10 years. It is honestly amazing! The team is so warm, helpful and welcoming! One of the best hotels my family and I have stayed in. The hospitality is on another level and the service is even better.

We booked Portrait Firenze for our stay in Florence after having a great experience at Portrait Milano last summer. The hotel is centrally located and right on the Ponte Vecchio with outstanding views from the rooms. The service was A+ and our room was spacious, luxurious and comfortable. The breakfast spread in the morning was also absolutely incredible. The only thing that would have made this hotel...

Our stay at Portrait Firenze was absolutely exceptional — a perfect blend of Florentine charm, understated luxury, and truly personalized service. From the moment we arrived, the team and especially mr Vladimir, made us feel not like guests, but like cherished friends returning home. Every detail — from the warm welcome and the impeccable suite design to the breathtaking views over the Arno — reflected...

Amazing hotel with an excellent location, just perfect for exploring the area. The staff were incredibly friendly, professional, and always ready to help with a smile. The rooms are spacious, beautifully designed, and very clean, making the stay extra comfortable. I truly enjoyed every moment here and would definitely come back! 🌟🌟🌟🌟🌟

We spent 3 nights at Portrait Firenze and were blown away by the service. Matteo and his team were exceptional—every detail was taken care of, making our stay completely effortless. Beautiful rooms, stunning river views, and warm, genuine hospitality. We left feeling truly cared for and can’t wait to return!

Very nice and spacious room, staffs are very friendly. Very nice outdoor seating for view and have a cigar. The only down side is it doesn’t have a gym, but you can tun outside by the river.

The room was not perfectly clean. There's a stray hair (that's not mine). The bath towel was is the wrong way out. The breakfast service is always excellent,although the space is so close together.

Room was perfect, bathroom fantastic and staff were perfect. Daniel on the bar was very friendly and added so much to my stay. Central location perfection for seeing the sights and access to bars. Great stay

We had such an incredible stay at Golden Tower Hotel & Spa. The location is amazing, we were about 15-20 minutes walking distance from nearly all major sites and activities. Daniele was especially helpful in getting us connected with a cooking class and providing excellent recommendations. The atmosphere of the hotel & overall service was amazing. We will be back!

We had the most amazing experience here and contemplated even changing our trip to stay longer. Clean, beautiful, perfect location. The staff was beyond friendly and we especially loved the little touches: cookies in our room, our bed freshly made every time we left and returned , they even gave us water bottles before our drive home, booked our spa or any reservations for us, called taxis for us in...

Staying at the Golden Tower Hotel in Florence was an unforgettable experience marked by impressive standards of service and comfort. Right from my arrival, I was made to feel genuinely welcome by the attentive reception staff, who quickly handled my check-in and offered insightful suggestions for exploring the city’s highlights. Throughout my stay, the team displayed a consistent level of kindness...

My recent stay at the Golden Tower Hotel in Florence, Italy in July 2025, was truly exceptional in every way, setting a new standard for hospitality and comfort. From the moment I arrived, I was greeted by a friendly and efficient front desk team who made check-in seamless and provided thoughtful recommendations for making the most of my time in the city. Throughout my visit, the staff’s genuine warmth...

Room was very nice had a lovely river view, all amenities needed. It was very warm but we just opened the door and it didn't bother us enough to mention it too reception staff. Although it's a good 30-40min walk from the centre of Florence there is a bus stop literally round the corner that takes you straight to the centre in a round 15mins! It is situated on a main road but noise was minimal with...

I had an amazing stay at this hotel in Florence. Everything was perfect, the service was excellent and the staff were always kind. The view was absolutelyt beautiful and made the experience more special. The spa was also fantastic, relaxing and well maintained. I really enjoyed my stay and would definitely recommend this hotel to anyone visiting Firenze .

The service at this hotel was very good, and the room was relatively comfortable. However, on the night I checked in, I noticed the sheets likely hadn't been changed as there were stains on them, which was a bit off-putting. The hotel breakfast was excellent, and the waitress at the ground-floor bar was very nice. Mr. Polo at the front desk was very thoughtful; he helped arrange a taxi and recommended...

A very satisfying stay! The hotel's location is excellent, with almost all of Florence's major attractions within walking distance. The staff were friendly and efficient, proactively helping with luggage and providing helpful maps and guides. The room was clean and tidy, and the comfortable bedding ensured a good night's sleep. The breakfast selection was extensive, and their freshly brewed coffee...

Incredible stay! Beautiful location, view! Delicious breakfast! Def will stay again

This is a new clean hotel, No frills but decent amenities, good service, good condition. The hotel is located far from City center and it’s not always easy to find a taxi not much to see in the area. The hotel is new and clean, but feels a lot more like a four star than a five

It was very comfortable, I'll go again next time.

Cool hotel, easily walkable to all the major attractions in Florence! Service was outstanding, very friendly and respectful staff. They set up dog beds and bowls for our dogs staying with us which was very nice of them! Rooms were a little dated with USB outlets on only one side of the bed. Room keys are very unique, but cumbersome and we had to leave them with reception. Flooding in the bathroom...

⭐️⭐️⭐️⭐️⭐️ Hotel Regency, Florence I came to Florence while visiting my daughter at Syracuse University, and choosing Hotel Regency was the best decision. The service here is exceptional — warm, personalized, and genuinely attentive. They truly tailor everything to your needs. I prefer sparkling water, and without ever asking twice, I had sparkling water waiting for me every single day. That’s the...

Awesome stay, large and comfortable room. Staff are amazing, friendly and helpful and really make you feel at home! Delicious breakfast and the hotel is beautiful. Location is great as well, especially if you are coming by car, since it is a short walk to all the sites but just outside the really crowded walking zones. Will be back as soon as possible!

We hated to leave this wonderful hotel! We felt like we were staying at a friend’s beautiful home from the moment we arrived and were warmly welcomed by Milo at the front desk. We were a bit tired so decided to eat at the hotel. Glad we did because the food was delicious and perfectly prepared. Our server, Ricardo, was personable and professional. We looked forward to seeing him each morning at breakfast...

The hotel's location is its greatest strength. It's within walking distance of all Florence's main attractions, and the surroundings are beautiful. The service was attentive. The breakfast was up to par with a five-star hotel. The bathroom was small, but clean.

Stayed at LHP river & spa twice. They couldn’t have been nicer or more helpful and the rooms were very clean with nice amenities. The breakfast they serve is fabulous, with fresh home baked goods and cooked on premises roasted veggies, cheeses, frittatas and smoked salmon. The location is wonderful as it is away from the hoardes of tourists. If you are too lazy to walk a bit for the peace and the views...

Booked a hotel down the road, got locked out due to "system error" Called LHP at 2am, the 24h concierge picked up and helped me book the last room they had available. Spend 2am-10am at the hotel. Nice room, fantastic breakfast! Thank you so much for accommodating us at the last minute, really saved our holiday!

LHP Hotel River & Spa is absolutely beautiful with stunning finishes and elegant design. The service and ambiance were truly 5-star. We were welcomed with a complimentary bottle of Prosecco upon arrival, which was such a nice touch. The spa is fully equipped-perfect for a relaxing massage and some time in the hot tub. Breakfast offered plenty of delicious options to start the day right. The location...

I booked total 14 days for a same room, I just request make up room services 2 times only, that why my room face tissue and toilet tissue use finished, so I ask for more 2 boxes face tissue and 2 rolls toilet tissue, but a male room service staff don’t give and say need exchange one box face tissues for one roll toilet tissue and then I walk in complain this case with reception female staff, finally...

We had a wonderful stay at this hotel—truly five-star quality in both service and amenities. The staff went above and beyond to make our experience comfortable and enjoyable. A special thanks to Adil, who was incredibly attentive and helpful, especially with assisting my wife, who has a disability. He made it so much easier for us to get in and out of taxis and navigate with the wheelchair. We also...

Room is clean and modern. The bathroom is well designed and Spacious. The service at the breakfast is very friendly and great. There are people walking and working just outside of my window, so I had to keep the curtain closed. It’s not very convenient. There is a kettle and a coffee machine in the room. But no free bottles of water provided. Overall, it was a nice stay. I will give it a solid ...

I particularly love the authenticity of the building being hundreds of hundreds of years old and yet well cut, beautiful staff beautiful spa only lacking in the dining aspect but everything else was perfect. Highly recommend but recommend going out for dinner.

I cannot give this property and its staff enough credit! From our our excellent check-in with Elisa to any issues we’d need in the evening with, Jacobo, all of our needs were met. The chic, yet comfortable interiors were a breath of fresh air. The property and our bedroom were impeccable! I will recommend this hotel to my friends and family and will absolutely stay here agin!

Everything was wonderful! Our room was beautiful and clean. The staff was outstanding and the food was great!

Overall the property was great for our needs. It was very convenient for us because it had parking on the premises. The staff was amazing and the king room was beautiful. The only drawback is that it was a bit of a walk from the city center.

Stay in this wonderful little hotel on our trip to florence. The weather was really warm so when we stepped into the hotel the air-conditioning was immediately noticeable and a great relief from the heat. We were greeted by a lovely lady that was very kind and help us check in very quickly. They offered us coffee or a cold drink on arrival which I though was a lovely touch but we just wanted to get...

Excellent service through and through. A hotel that treats its clients like royalty with their attention to courtesy, friendliness and total availability to assist at all times. We visit this hotel yearly every time we visit Florencs as it is a second to none for us. Special mention goes to Elisa for her utmost support.

The hotel itself was beautiful, but the people made the stay! Paulo, Lili, Sophia, Alejandro and Omar made us feel like a king and queen during our stay. Every touch of the hotel was quality …..food, beverage, linens, bed, bathroom, everything! I wish this hotel and the people were at every one of my future vacation spots!

We completed a wonderful trip to Firenze with a stay at The Place Firenze. We have had the privilege of staying at some of the most highly regarded hotels in the world. The Place has the measure of any.

Absolutely delightful staff, welcomed me to a solo Sunday night stay with warmth and attentiveness. The room was beautifully kitted out with luscious linens and a large marble bathroom. Although I rarely eat in my hotel, they were so kind and fun I decided to eat at the hotel and I had one of the best pastas of my entire trip in Italy! The simple tomato pasta is delicious. The newly refurbished...

The hotel service feels not like hospitality, but like being welcomed by trusted friends — intuitive, thoughtful, and always one step ahead. From helping organize visit Fratelli Piccini, to the seamless coordination throughout the stay - everything felt effortless. The comfort of the accommodation, the attention to detail, the quality of amenities, the freshness of breakfast, the option to enjoy...

This is one of the best hotels in the world. The staff are amazing, so helpful, professional and friendly. Everything was top quality, top comfort, including the bed, the linens, the shower, the breakfast. A truly amazing place to stay. This was our 5th trip to Florence and we will never stay anywhere else again. We arrived in a heavy rain/snow and the greeting at the door with thick towels for drying...

There is only one place in Firenze : THE Place! Fantastic staff, beautiful hotel, decorations to die for. Tasteful breakfast and great advices!