Hotel della Signoria in Florence

We first stayed at this hotel with other family members in July, taking two rooms. The hotel is well situated, within a couple of minutes walk from many of the major attractions Florence has to offer. The rooms are adequate for two, but the outside noise at night does not seem to disappear until well after 2:00am Our first stay was incident free, but when we tried to change our dates for a return stay in August due to a medical issue, we were treated like we didn’t exist. Yes, we were just outside the period of making changes by two days, but when you have a medical emergency happen, at least you would think the hotel would be accommodating, especially seeing as how we were there the month before. The receptionist was outright hostile to me on the phone, she did not want to help, and said words to the effect, “you don’t come, we give the room to someone else” As it turned out, she did us a favour as we booked with an old favourite and were greeted with care and respect when we arrived We lost quite a bit of money on this occasion but let’s say, there are better options to be had in Florence

The lower level had a bad smell of sewage. The room was clean, but I didn’t like that the shower stall was in the room in full view of the other guest. The room was meant for a couple. I don’t feel comfortable showering in front of family/friends. The breakfast was very good and the view in the breakfast room was nice. The ac is ice cold, so cold I had to turn it down.