Hotel La Luna in Lucca

Hotel La Luna – Well Practiced in Scamming! This hotel engages in scamming practices, intimidation, and abusive behavior. First incident: I booked, paid for, and received confirmation of a junior premium suite with balcony. On arrival, I was given a standard double room instead. When I questioned this, management dismissed my concerns with the response: “Look, you have a high ceiling.” Second incident (more serious): The hotel exploits a booking loophole. Unless every guest name is listed in your reservation, they will falsely claim you owe an “extra bed fee” - even if you booked for two adults and two children. They allow you to check in, but later insist you leave your room and car keys at reception when going out. Upon return, you are denied access to both until you pay the sudden, unexpected charge. During this process, the manager was threatening, verbally abusive, and physically intimidating - shouting, throwing objects, storming off and back again. This behavior was unprofessional, offensive, and discriminatory, with several derogatory remarks made in both English and Italian. ⚠️ Final Recommendation: Hotel Lucca is well-practiced in these scams. For your safety, finances, and peace of mind, I strongly advise avoiding this establishment altogether.

Sadly we had appalling service from this hotel. We had paid a high price for three rooms then the hotel tried to charge further fees. The held a bags and passports and refused to give our hotel room key. This upset the whole party and ruined our trip to Lucca. The hotel manager was very unprofessional. Stated he did not like the British and was please the Brit were kicked out of Europe. ( shame he did not know the true facts) the manager was very rude and offensive to several members of our party and although we tried to talk calmly to him he would not listen. His father did turn up and it was clear that the previous manager had issues and perhaps should not be in this industry. His father said he was sorry but this was too little too late. However, after being able to get our bags and cars away from the hotel to stay at another local hotel we found ourselves exhausted. We are taking further action as we feel we were being scammed and would not fall for it. But we did pay more for one room which we need to get back through our credit card. Sadly we have now seen that this has happened a few times before. As such, please be warned and stay elsewhere if there is another hotel that is suitable.

I got to my room and no one told me to insert the card to get the lights to work. I might have seen it if it wasn’t dark in the room. The smell of perfume was also extremely overwhelming. The room itself reminds me of a motel 6 room but much smaller and no coffee maker or kettle. The shower is dirty, bed is cheap, fridge smells awful and has grime inside. I would definitely not recommend. When I asked about the lights and the perfume smell, I was just blown off by reception. They did eventually tell me how the lights worked, but told me all the rooms smell like that. And of course I booked a non-refundable for 2 nights because the reviews were so great, so can’t even cancel and book a better place. There are a lot of other hotels in the same price range that seem way nicer.

Don’t stay here on a weekend if you don’t like to party. The rooms overlook a busy square where they have extremely loud amplified performances until midnight (particularly unfortunate on the night when I had an early morning train). And then the street cleaners come at 6am. The windows don’t close very well and all the sound in the square reverberates into the room. So it would be fine if you are someone carousing out there until midnight.