Glamping Pana Ayusai in Almaty
✅ Staff at the information centre described as super friendly and helpful during stays ✅ Accommodation described as cozy with a stream flowing nearby ✅ Presence of hiking trails to waterfalls and viewpoints with rental equipment like bikes and walking sticks ✅ Facilities kept very clean and well maintained, with early morning cleaning observed ✅ Two onsite restaurants offering varied menus, one with a decent general menu and another with Kazakh specialties ❌ Multiple reports of poor service including rude and unhelpful staff during check-in and dinner ❌ No Wi-Fi available in facilities, requiring guests to purchase local SIM cards for internet ❌ Some guests experienced crowded conditions with over 300 people during the day and locked toilets at night ❌ Communication issues such as unresponsiveness to early check-in requests and lack of guidance upon arrival ❌ Noise from parties and heavy drinking reported, detracting from the natural setting experience
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Description
Glamping Pana Ayusai is a 4-star accommodation located in Almaty, Kazakhstan, offering a variety of room types including Standard Double rooms, Superior Triple rooms, Deluxe rooms, and several bungalow and chalet options, as well as tents for guests seeking a more rustic experience. The property features free parking, a 24-hour front desk, a lift, meeting and banquet facilities, and an onsite restaurant with two dining options. Guests can rent bikes and walking sticks to explore nearby hiking trails leading to waterfalls and viewpoints. Rooms are noted for being cozy and well-maintained, with some accommodations situated near a flowing stream. The hotel operates without Wi-Fi, so visitors often rely on local SIM cards for internet access. While the location provides beautiful mountain views especially in winter, service quality reviews vary widely, from highly attentive and friendly staff to reports of poor communication and unhelpful behavior. Breakfast is not provided, and the hotel does not allow pets or service animals.
Location
Glamping Pana Ayusai is situated at Kokshoky street 1v/1 in Almaty, approximately 28 kilometers from Almaty International Airport (ALA). The hotel is located in a mountainous area with natural attractions like waterfalls and scenic viewpoints accessible via short hikes. Guests have mentioned the presence of a stream running in front of some accommodations, enhancing the natural setting. The hotel is part of a larger complex that includes two restaurants, one near the information center and another offering a limited Kazakh menu. The surrounding area contains some shops selling tourist items and several fast food shacks. Despite its remote location, it is reachable by car with free parking available onsite.
Tips
- Expect no Wi-Fi on site, so plan to buy a local SIM card for internet access.
- If you need early check-in, it's best to arrive without relying on pre-arranged confirmation as communication can be delayed.
- Prepare for some noise from other guests, especially at night, and bring warm clothing for mountain evenings.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Children between 0 and 5 years old can stay for free if no extra bed is needed.
- Cribs and Extra Beds: For all room types, cribs cannot be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.
- Breakfast: Breakfast not provided
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: Visa, AmericanExpress, MasterCard, UnionPay
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- 24-hour reception
- Elevator/lift
- Restaurant
- Shuttle
- Parking
- Conference Hall
Street view
Map
Reviews
Overall, our stay was very relaxing.
People drink heavy and party until dawn, it has very little to do with nature / wildlife
- Most of the services declared in the description weren't there: no wifi, no shower, no shared bathroom but public bathroom with anyone visiting the park, no cups for drinking, no water, no towels and no soap. There was a bed, a boiler and electricity.
We booked Kolsay Nomads (Pana Kolsay) hoping for a memorable experience, but it turned out to be a complete disaster.
Yes, the view was beautiful — but that’s where the positives end. From the moment we arrived, there was no assistance for reaching the resort, no proper communication, and no one to guide us.
We were left waiting around for reception, which only appeared after 20 minutes. There was no Wi-Fi, no mobile network, and no effort from the staff to make us feel welcome.
Even basic things like a kettle had to be asked for, and when it finally came, it didn’t even have a glass to use with it.
The staff seemed indifferent, almost as if guests were an inconvenience.
For a place in such a remote location, you’d expect at least some hospitality and preparedness, but instead, it felt like we were completely on our own.
The scenery might tempt you, but the service, comfort, and hospitality were far below even basic expectations. Definitely not worth the money and not an experience I’d ever repeat.
This 3 days we were there, there were friendly and helpful, asking all the day if we needed anything, and being present. We made 2 barbecues during our stay, we did hikings, we ate at their restaurant and all was more the good. Room was amazing. Not wifi in the facilities but we bought a sim car with unlimited internet and we were more than fine.
They don’t see to pay much attention to google, or any plataform. But they really pay attention to their place, was immaculate. He did saw staff cleaning the place around 5 am. We love it there. Pictures on the website are 100% real. Highly recommended.
POIs near hotel
Frequently asked questions about Glamping Pana Ayusai
What types of rooms are available at Glamping Pana Ayusai?
Room types include Standard Double room, Standard room, Superior Triple room, Deluxe room, Quadruple Suite, Standard Bungalow, Standard Double Bungalow, Standard Triple Chalet, Standard Quadruple Chalet, Standard Double Chalet, and Tent.
Is breakfast included with the stay at this hotel?
Breakfast is not provided at Glamping Pana Ayusai.
Are pets allowed at Glamping Pana Ayusai?
Pets and service animals are not allowed at this property.
How far is Glamping Pana Ayusai from the nearest airport?
The hotel is located 28 km from Almaty International Airport (ALA).
Are there opportunities for outdoor activities near the hotel?
Yes, guests can rent bikes and walking sticks to explore nearby hiking trails leading to waterfalls and viewpoints.
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Hotel prices for: July - August 2026 calendar
The average hotel price this month is 92 USD The best time to book is July 27, with rates starting from 83 USD