Spa-Hotels in Almaty

Had a very comfortable stay at Rixos Hotel. The breakfast was plentiful, and the environment and location were both great.

An older hotel, which is not a bad thing. Breakfasts were fantastic. Our family had a negative experience with check in, cleanliness and safety in our room, and we had to address these matters with a manager. It’s obvious they need to deal with service quality when they make mistakes and get to a point where safety and customer satisfaction are priority.

The room was decent. The ambiance and service were both average.

The lobby and the surrounding area are very nice.

The hotel is old and quite run-down.

The breakfast offered a wide selection.

Everything was great, but the air conditioning and heating didn't quite cut it, making the room a bit cold.

Overall hotel was very nice. The room was big and bed and covers were amazing. Everyone was very nice and friendly. It is put of town, so away from a lot of things. The breakfast was great and in room service good as well. The last evening, there were kids using hallway as playground which didnt allow to relax, but overall everything else was very good. Would stay there again.

We had a wonderful relaxing mini-break there with my family. This was our second stay at the hotel and the rooms, the food, the amenities and the service were all superb. The spa facilities were the highlight of the stay, with multiple indoor and outdoor pools and saunas. A special shoutout to Denis, who is the resident personal trainer at the gym there. He is super knowledgeable and helpful. He kindly...

Wonderful resort, surrounded by nature. A great, relaxing stay that will leave you refreshed and rejuvenated...

The hotel is one of the (maybe, the?) greatest hotels in Almaty. The territory is just huge with golf courses, a big pond, lots of trees and paths to walk. Rooms are top-notch and cleaning is always high-quality. The quality of the materials in the rooms is very good. Rooms have balconies with a very nice view. I was at this Swissotel in the autumn (please see photos) and it was very beautiful, but...

A very beautiful and clean hotel with great views of Alatau mountain range. Amazing every morning when I go out to the balcony to have a look. Good breakfast and good service. Special kudos to Sevara who helped us with accomms booking, and Raoshan for the hospitality. Not to mention Dana at the quarter restaurant )) Singpaorean who stayed for one week )

Everything was perfect! The hotel is very nice, the surround area is amazing! It is clean, big, modern, all the services were perfect! A special Thank you to the restaurent manager Ms. Anel and Aruna for taking care of us during our stay!

I extended my stay for another night, and I must commend the hotel's thoughtfulness. The breakfast was quite good, but because I'm lactose intolerant, I got diarrhea after drinking milk. When I asked if the hotel had any medication, they first checked if I was allergic to it before giving me the medicine. They were very considerate and attentive.

It's nice, at the foot of the mountain.

The hotel is in a good location with spacious rooms. The level of service doesn't match the stated level. The bathroom is in terrible condition. The drain in the shower stall is clogged, and it's not fixed during cleaning. The shower faucet closes under its own weight, requiring a hand to hold it in place. You can shower in the bathtub, but the drain blocking valve is damaged, and the shutoff mechanism...

Facilities: Old facilities Cleanliness: Very good Environment: Excellent natural environment and decor Service: Average, inefficient

Clean hotel, but dull and dark. Services are okay.

First room was smell bad of smoke even though my booking was non smoking room . They gave me other room was good after i complained. I think hotels used to give worst room who booked through trip.com . It happened in my previous trip in Bali.

Located right next door to the Kok-Tobe cablecar station, and in walking distance to lots of good cafes and restaurants. The room was clean and comfortable and the service was friendly and professional. Breakfast was a little crowded and understaffed (some empty breakfast options and lots of dirty plates etc), so I recommend going to breakfast earlier. However, this didn't affect my stay, and I would...

Novotel Almaty City Center offers a strong blend of international standards and local hospitality, well-suited for both business and short-term leisure stays in Almaty. The hotel’s location is highly strategic—within easy reach of key government offices, cultural sites, and business districts, while offering direct views of the mountains. This makes it a convenient and efficient base for meetings...

This is my first time staying in a hotel that doesn't even provide bottled water, and there's no water purification system either...

Excellent hotel. Excellent location. Excellent room service. Love the hotel food. Friendly employees.

Excellent. Room is spacious and well-kept as is all at the hotel. Staff are excellent. Breakfast is quite solid with plenty of fruits available as well as a decent selection of different types of dairy products, cold cuts, two types of raw fish, salad vegetables, sweets and usual ( mixing in a few more local delicacies would make it excellent). Pool, while not the biggest one, is well kept and the...

Lovely stay at this clean, conveniently located hotel right near Hakata train station. The staff were friendly and helpful and it’s a great location to use as a base for walking the city or using public transport

Hotels in Almaty are significantly inferior to those in China. The Ritz-Carlton's facilities are roughly equivalent to those of Atour X in China. The service is acceptable, but the breakfast is mediocre and too monotonous; it's not even in the same league as Ritz-Carlton hotels in China.

The hotel is well located. It's a decent hotel for the budget, and it's fine for a one-night stay. The service is excellent.

The facilities, hygiene, environment, and services are all good.

I didn't have the chance to stay this time because of customer reasons, but I have stayed in this hotel many times before. Facilities: very new, very complete Hygiene: quite clean Environment: very convenient transportation Service: very good service attitude, very thoughtful

Our stay at Ritz-Carlton Almaty was exceptional, in fact our fav part of the city as tourists. The best part was the warm service from the staff, in particular thanks to Yekaterina (Kate), Malika, and concierge lady. Kate was welcoming and informative upon check in. Guest service staff Malika gave us attentive care throughout our stay and accommodated our preferences, which truly enhanced our experience...

The best and the most expensive hotel in Almaty. Service is perfect, staff try to help in all questions. Breakfast huge and tasty, there is everything, even common quail eggs… Rooms big and have nice views to city or mountais. Gym is very good too. Pool not big but enough good, sauna just separate in mans and womans changing rooms.

Staffs are very friendly and helpful. When making the booking at Trip, make sure to select the number of guest correctly.

The room is a bit small, and the facilities are decent. The bathroom is quite bright, and breakfast is good with fruits available. Overall, it's a good value-for-money option in Almaty.

Convenient location, rich breakfast, and a clean room.

The room was really nice and clean, with heating available. The breakfast was also quite substantial. For the price, and its central location making it convenient to get anywhere, it's definitely worth it.

It's decent, and it has a swimming pool.

The hotel facilities are decent and quite spacious, but the soundproofing is poor.

Nice! I really love the style; it's absolutely fantastic. The design is great!

Very Old hotel but had been upgrade & new renovate as new 4 star hotel!

It is a shame that the hotel service was excellent until my last day. I explain. I found out that I had mistakenly booked one less night at the hotel when I received this WhatsApp text message from the hotel "Good afternoon! I'm calling from the Almaty Hotel. We would like to clarify about your check-out! Your room is booked until 25.11.2025 until 12:00. I want to inform you that if you don't contact...

Well located hotel in the center of Almaty across the opera house. I was saying in one of the refurbished rooms and it was very nice. There are many restaurants around the hotel. The buffet breakfast has a wide selection. The only downside is that breakfast starts only at 7:00 on weekdays and at 8:00 during weekends. In my view it should start at 6:00 every day. If I come back to Almaty again I will...

The breakfast was amazing, as a bread lover the croissants were some of th best iv had at a hotel breakfast. the space was small but modern. and the location was perfect for our trip super central to the many coffee shops and restaurants near the parks

Nice hotel although old. Good location. Had a room with a great view

The location of the hotel is very good, opposite the park The room is too old and the space is small Breakfast so so

This is a very poor standard hotel. Nothing is working. Ones upon a time this was a good hotel not anymore. I will strongly suggest that you remove this hotel from your suggestions list. Thanks.

The cabinets and stools are stacked together, making the space very small. The door lock is difficult to open. The lock on the balcony is also broken. The hotel does not provide slippers and mineral water. No one cleaned the room after staying for three days. The breakfast is OK.

The location is good, there is a parking lot, and there are dense business districts around. The breakfast is average, and the price does not match the room facilities. 500 per night is not worth the price, but the front desk service is good and the hygiene is OK. It's just too old and can't be compared with domestic ones

I am satisfied. The hygiene is OK. The heating is OK. The Big Butt TV series is very good.

The room is similar to that in China in the 1990s. The equipment is old and average. It is mainly a hotel for foreigners. There is a lady at the front desk who speaks simple Chinese. The breakfast is rich and tastes good. Green and healthy food is not available in China. There are many rooms with double beds. It is suitable for business trips. The front desk collected 3500 tourism tax, which is collected...

Overall nice stay but could work on their wifi which is poor

Everything is alright, I would recommend it.

Good hotel. But staff is very bad

Convenient location, delicious breakfasts and a cool gym. I recommend it

It was really old and simple. It should be an old version of Hampton by Hilton in China. So the price of more than 1,000 yuan was really not worth it. I changed it decisively the next day.

I cannot use the wifi because the signal was too weak. That was terrible. The water from the tap colored brown. It looked like not clean

Very average. The big plate chicken for breakfast was good, though. I think chain hotels are more reliable.

Very good, comfortable, convenient, and quick. I'll definitely stay at this hotel again next time.

It was -16 degrees Celsius outside, but the room was only 15 degrees and there was no underfloor heating. The room was too cold. They eventually provided a heater, but I still couldn't sleep well at night. I recommend against staying at this hotel during winter.

Perfect! The key thing is that the lady at the front desk speaks Chinese, which made communication so much easier.

The room was very satisfying. The lovely staff member, Haziza, spoke Chinese which was very convenient. The room was also very clean. The surrounding amenities were also very convenient.

The hotel's location is excellent, and transportation options nearby are quite convenient. You can walk to all the attractions.

It clearly states check-in is after 2 PM, but they forced me to pay for an extra night because I arrived at 12 AM. What's the point? It feels like a scam. And then they demand check-out by 12 PM... The next day, I checked out before 12 PM and requested a refund for that extra day, but they refused to give it.

The room environment is nice, but the facilities are a bit old.

Good breakfast and close to Arbat street.

The hotel was excellent in every aspect. I wanted to extend my stay, but couldn't secure a reservation.

The front desk staff were very friendly and English-speaking. The breakfast spread was quite generous. The hotel seemed to cater predominantly to Chinese guests. My only minor complaint is that it was a bit pricey; otherwise, everything was good.

The hotel was clean, and breakfast was decent. However, when I checked in after 6 PM, the room hadn't been fully cleaned yet, and housekeeping staff were still coming and going, delivering items. There also seemed to be a large number of Indian guests. After 1 AM, a man, two women, and two children in the adjacent room were still being very noisy. Knocking on their door to ask them to quiet down didn...

location is rether quiet

Lovely hotel. I also got Thai massage in spa and it was absolutely fantastic!

Great location with delicious breakfast.  Special Thanks to their front desk staff who help us a lot on solving our problems e.g visa, Yandex go app etc.

Area is rather strange, but it’s city center. Restaurant is a long wait :) breakfast ok for a 4 star hotel.

Everything is good the room is clean..

I just stayed here for 1 night . The room is nice but the water pressure is not that strong compared to other hotels around the area .

Excellent hotel. Aircon is good better than Holiday inn express. Room is large . Toilet is huge. Customer service is excellent.

This hotel has a fantastic ambiance with a strong Russian flair. Breakfast every morning was a real treat. The room was very quiet and the heating was excellent. It's super convenient for getting around, and it's easy to walk to many of the attractions. Definitely my top choice for a trip to Almaty.

The hotel is in a good location, room is clean abit smaller than when i stayed in holiday inn express but still able to put 2 luggages in the room. The breakfast spread is very good. Thumbs up. Plenty of food to keep you full. The dining area is abit small but there is still enough tables to serve at least 30 people. I think others who complaint about this probbaly came during summer or peak season...

Let's start with the positives: the hotel's location is decent, close to Mega, and situated in a quiet residential area. Compared to other hotels in Almaty, the price is relatively cheaper. Now for the negatives: the rooms are very old, giving you a distinct feeling of being transported back to the old Soviet era, 20-30 years ago. Breakfast is very average, not bad, but just enough to fill you up....

Place would have been okay, but first of all, there’s no bidet anywhere in this country. The only shattaf spray I found was in a gasoline station restroom. We stayed for 3 nights and the place was generally clean. They did clean our room, though not thoroughly, maybe because the place is a bit old, so even with effort, it doesn’t feel much different. The location is great though, just a short walk...

My initial check-in left me a bit disappointed. The standard room was quite small, and the corridors were narrow. The facilities also felt a bit old-fashioned, and the bathroom fan was quite loud. However, after staying for three days, I really grew to love this small hotel. Even though the facilities are older, they are meticulously maintained and spotlessly clean. It felt charming and cozy, and...

Very satisfied! Although it looks a bit dated, it's clean, well-equipped, and has a strong Soviet feel. The hotel food is plentiful, and transportation is convenient, with excellent bus connections right outside. It's not far from the airport either, less than a 30-minute drive. Plus, there's an elegant coffee shop on the first floor – fantastic!

The hotel is good and the receptionists are helping. Breakfast was very nice.

Excellent location (big mall across the street), clean room, strong WiFi, good service from the reception desk. Happy with this hotel.

We had a good experience - the staff was very accommodating, let us check in early and was very helpful. Rooms nice as well

I stayed three nights at Park Dedeman Almaty and had a pleasant, comfortable experience overall. The room was nice and cozy, with a touch of modern design that made it feel fresh without trying too hard. The location is a real plus, right opposite Atakent Mall and just a short walk from the Botanical Park, which is great for getting some fresh air or a quiet break from the city. Breakfast was okay...

The view is nice, the service is good. But it is a bit difficult to communicate in English

The rooms are good but the upholstery in the bathrooms need fixing My shower head broke the first day of my stay The flush of the wc stopped working properly in day 3 The staff also needs to be more welcoming and friendly First time I have seen staff in a hotel not even smiling at their guests . Just a blank face no greeting no smile you get when you go to the restaurant for breakfast. I’m breakfast...

This is the second hotel I stayed at in Almaty. It's definitely an old-money style hotel. The hotel is located near the Koktobe cable car, which is convenient for getting around. The breakfast selection is not extensive, but it's still quite nice. The past two days have been sunny in Almaty. It's a great start to the new year!

Very nice, clean, and safe environment. Healthy and delicious food.

The location is pretty good, near lots if restaurants and metro station. Easy to get the cabs. Walking distance to the opera house and city center. The room is big and the bathroom is clean. The only weak point us the air condition which is too old to cool down.

The room is not big, which is the common situation of most hotels in Almaty. But the room facilities are good. It is not as shabby as many hotels, but magnificent. There is a large community in front of the hotel with very good greenery. You can take a walk in the evening.

I was a little skeptical at first, thinking it would be old. In the end, I booked it because of the location. Overall, I am satisfied. Generally, airline crews will choose hotels for their stay, so they won't be too bad. It's not far from the cable car station, about a 20-minute walk. It's also not far from the Cathedral, a 15-18-minute walk. I am a bit picky. The facilities are acceptable and clean...

Hotel is conveniently located and there is a 24-hour bar which is good to have business discussions within the hotel at any time of the day. 

Aside from being a bit old, the hotel was pretty good and even had a small balcony. The location was great, and breakfast was decent too.

Great hotel. Wonderful breakfast buffet, one of the best hotel gyms I've ever used, and it even had a sauna.

Good location, about 5 minutes walk to subway station and a few bus stands nearby. The only drawback for this hotel is the bed, pillow and blanket are too old and thin.

The room was so dirty. The carpet inside the room was full of stains and the furniture looked so shabby. The sliding door inside the shower was broken. However, the location for this hotel was good. Centrally located and easily accessible for public transports for sightseeing.

Dirtiest hotel I ever stayed during my entire life. The carpet inside the room was full of stains and the room is old fashion with shabby condition. Breakfast was below average and not much choices. The only good thing about this hotel was their location. Centrally located inside the city and easily accessible for public transport.

The environment was just okay, and the bed was too small and not very comfortable. Public transport around here isn't very convenient either. Overall, it was an average experience.

Great location, good facilities. Plenty fot breakfast.

very nice hotel, just one minute walk to panfilov park and other city landmarks. nice breakfast. very nice reception

Good location with easy access to different tourist spots. Both the service and facilities are satisfactory.

We had a lovely time at this hotel. The staff were extremely friendly and very helpful with anything that we needed. They were very accommodating and fulfilled our requests with ease. The pool was absolutely wonderful. It was the perfect temperature. It was not that cold and it was great being able to relax in the sauna. The hotel overall was very clean and very well maintained. The restaurant was...

The surroundings are very convenient, and it's easy to get to the airport by calling a Yandex Go taxi. The hotel also offers food, so you can order lunch and dinner.

The hotel isn't new, but it's clean, and the staff are very friendly. It's conveniently located, and there's a varied breakfast starting at 7 AM. The soundproofing between rooms and the corridor isn't the best, but it's not a major issue.

It's a bit different from the pictures; the building's hallway is a bit eerie. There's someone at the front desk who speaks English, and it didn't seem like there were many guests.

Excellent spa facilities, good breakfast, good location.

There is no kettle in the room 😜 all the rest is good enough.

It is located centrally, enabling travellers to have easy assess to connecting public bus services, subways, walking distance to nearby eateries, restaurants, the famous Green Bazaar and the sceneic, spacious park that housed the famous Zenkov Cathedral! All the staffs were amazing, from the frontline to the housekeeping and managers on duty. They communicated well, speak good English, and were extremely...

The hotel is not new, but the rooms are clean. Breakfast is sufficient, all the basics are there. The location of the hotel is very good.

Apart from the good location, there is nothing good about it. The front desk had a bad attitude. They said they didn't have a charger when I asked to borrow one. Then they changed one and said they could charge my power bank. But when I came back, it was not charged at all. Bad review, bad review, bad review. The room was like a guesthouse.

Close to major interesting leisure and business spots. First room offered was a bit too noisy, but changed without a problem. Very friendly

The breakfast was excellent, all the pastries were delicious and changed daily. It exceeded my expectations. Convenient location. However, the staff didn't clean the room at all during my three-night stay.

Hotel location nearly spot that we must to one day trip,and hotel so friendly prepare easily breakfast for us to one day trip outside city

The environment and service are both good, and it's worth recommending.

Nice hotel, very conveniently located - comfortable beds, however breakfast was not the best I have seen

The room was very big, and comfortable . The breakfast had a very large variety of salads, meats , fruits and cake . The location is very convient close to a shopping mall, and there are a few small coffee shops near by . The reception is manned by very helpful people who go out of there way to order a car for you or assit you in any way .

Everything was great! Breakfasts were good! We recommend

I highly recommend this hotel to all my Chinese friends visiting Kazakhstan! It's a fantastic value for money, affordable yet offering great quality. The breakfast, especially today's, was excellent. Definitely worth staying here.

The room was spotless, the heating worked great, and there was 24-hour hot water. It was cleaned daily. There's also a fridge. The disposable toiletries were really high-quality and had no strange odors!

Hotel ok, but refilling slme necessity like water , tea and shampoo nptmok.

The room is spacious, the facilities are new, and the breakfast is plentiful. The surrounding area is nice, making it convenient for getting around, and parking is easy. There are also good restaurants nearby, with delicious fish. I highly recommend it; the food tastes great.

Facilities: Just as good as advertised, especially the large bathtub in the bathroom – a real highlight. Hygiene: Cleaned thoroughly every day. Environment: Elegant, comfortable, and cozy. Service: The owner is very welcoming, the front desk service is attentive, and the breakfast is plentiful.

The service was terrible and the management was chaotic. The front desk couldn't find my payment record even though I paid there. The next morning, they knocked twice and refused to give me two extra bottles of water without charging me.