5 star hotels in Mexico

The beach outside the hotel was great! Foods were terrible

We transferred from the adjacent Sunscape resort and had specifically requested a direct ocean-facing room. To my disappointment, it was still somewhat angled towards the southwest, which made catching the sunrise rather difficult. However, the service was outstanding, and the staff were incredibly polite. The front desk even called to check if there was anything that could be improved. I mentioned...

Had the most amazing time at Grand park Royal cancun! Brought my two teenage daughters with for a relaxing time. Absolutely loved the all-inclusive. I'm already planning to go back soon!

The all-inclusive resort was quite good. The room was nice and had great views. The beach right in front was one of the most beautiful in the area and was free of sargassum (we went for a walk one day and some of the surrounding hotels had beaches covered in sargassum). What we liked least was the limited variety of food. There are four restaurants, but the food is always the same. The buffet is quite...

As usual the servers and bartenders were excellent  Roberto Gilberto Hector Belmai Angel we’re all great Erika Was excellent as a server  Hector was very good     Can’t wait till the new bar and pool seating is completed

We had a good time staying here. The beach was so beautiful and I could see it from my room. The food was very good. The service for cleaning room can be improved. Overall we enjoyed the time at this hotel.

The sunrise was absolutely stunning.

Facing the sea with beautiful scenery and very clean.

The room type was excellent and spacious enough, with a balcony facing the sea, allowing us to enjoy the beautiful Caribbean views daily. The hotel's public areas were also beautifully decorated, perfect for photos everywhere, with lots of plants and animals like lizards and peacocks. However, the room facilities were very old, and the restaurant food was just average. The better restaurants required...

I read some reviews saying the rooms were a bit old, but it was actually better than I expected. The view is absolutely stunning, and the all-inclusive dining offers a great variety of options. Some of the restaurants require reservations and have a dress code. Overall, it's perfect for a relaxing vacation.

The hotel has a beautiful environment, perfect for a vacation, and the service is excellent. The three meals offered are also very generous.

It's a all inclusive hotels with Good Location great beach. The drinks could be better.

Perfect location. Hotel has all the amenities. Lots of misunderstanding in communication due to staff doesn’t speak really well English. Delicious breakfast with amazing smoothie station. A very nice pool/gym area.

The rooms are comfortable. The dinner at Seders bordered on inedible. The ceasar salad dressing was flavorless on lettuce that was near frozen. The packaged croutons on top did not redeem the salad. Housekeeping rang the doorbell before 8:30 am two days in a row. The front desk should inform housekeeping when someone checks out. Or the restaurant could inform housekeeping when guests arrive for breakfast...

Corporate but comfortable. Don't book lounge level. It is closed for Reno. But the comp breakfast is very good. Very, very comfortable bedding, excellent service, clean. Stayed here first night in cdmx bc arrived late. Wanted predictability and to see/dine in polanco. Right next to park. Walk to anthro museo. Then Off to Condessa/roma.

Our stay at the JW Marriott was very nice. But I wanted to give a special shout out to Marianna Pineda, Guest relations manager. We met her at the club lounge and she went out of her way to make us feel welcome and appreciated. Marriott is very fortunate to have such a charming, warm, kind and interesting person working for them. She truly made us feel that her home is our home.

Prime location, service and rooms are impeccable.

Very good!!! The service is humane. The hardware is absolutely 5 stars. Breakfast is 8 points. The location is great if you like high-end communities.

Perfect stay for couples. My girlfriend and I have traveled to Cancun/playa Del Carmen in the past and like to split our time between 2 resorts. We did that again this time and live aqua was far and away better than the Riu that we stayed at during the first half of our trip. From the moment we were greeted and provided an overview of the resort, to the room, pools, beaches and amenities, it was all...

I had an excellent stay at Live Aqua Cancun - Adults Only. Everything about the resort was thoughtfully done and ideal for rest and relaxation. The food was outstanding, the drinks were excellent, and the service was truly exceptional. Every staff member I encountered was kind, attentive, and genuinely welcoming. I especially enjoyed the cabanas, which I highly recommend, and the heated pool was a...

One of the best resort experiences ever. Great location, nice staffs, wonderful facilities and room, delicious foods, pretty beach and pools, etc. I highly recommend!

Great room, super comfortable bed, great staff, lovely pool and beach. Our room was immaculate, we enjoyed our balcony and the beautiful views. Every staff member we met was polite and friendly. They were happy to help in any way and did fantastic work.

10/10 experience all around. Aidee is great and makes you feel welcome. Mario took care of us when we wanted to extend the stay. The service and food are always the best

Very clean and service is amazing. Food is ok but the Italian and Azur Resturants were very good, others below average. Beach is fabulous, lots of pools. Amenities are good but was hoping for a more fancy spa. Gym is good Overall good experience, but our room view was bad and looking at the restaurants back and all the heavy air conditioners, our ask for upgrade or even having a better location was...

Everything was great but they really need to improve their Room Service timing and refilling of mini bar. Nobody wants to wait three hours for the water bottle to get refilled.

Rooms were great!!! Food was just ok. Too many amenities with family side. Wish there were more adults only things/restaurants/ cafe etc. swim outs were very cold! We called them our cold plunge

Place was very clean, staff we lovely. Lots of food options and snacks. We were pleasantly surprised to get upgraded to star class which allowed us an additional pool and restaurants. We had our favourite bar tender Louie (his name tag was MIA so not sure it in spelling it correctly) who worked in the premiere bar & lounge, he was so funny and always remembered our drink orders! We had a swim out...

Friendly staff, plenty of pool & food options, and lots of seating availability on the beach.

Antonio kept the room very clean. Water pressure in the shower was slow. All good otjerwise. Mauricio and David as ambassadors were great!

Clean, good food and lots of party vibes. Beautiful beach! Great service! ******* rep made sure we were taken care of!

the experience was great, the service was very professional. and the room service it's a 10/10 but it's a little far from many points. so you will need a car or any other similar vehicle cause there's no subway around but there's some autobus nearby.

Excellent option for a family stay, very comfortable, clean, and in a great location. Very close to the shopping center.

The service in the restaurant was superb. The receptionists were cordial, but they did not seem genuine. The sink in room 703 was clogged. I reported it, but it was not fixed. The cleaning service is excellent. The bed, pillows, and bedding are cozy and comfortable.

This hotel was great, really clean, secure and amazing features, will definitely stay again.

Everything was great although the bathroom wasn’t cleaned that well enough and water was leaking from the toilet.

I have been going to Mexico for 20 years. For some reason all hotels seem to have the bad habit of having some staff knocking on your door around 9am. I arrived late; had to put out the Do Not Disturb tag. Even though I removed the sign whenever I was out, the room didn't get done in three days.

While the Caribbean scenery is beautiful, the hotel's facilities are truly subpar. The lighting is incredibly dim, the bathroom fixtures are rusty, and the curtains are torn. The telephone on the nightstand is yellowed and looks like it's 20 years old...

The service was terrible, and the noise level in the room at night was completely disproportionate to the price. My complaints were ignored, and I felt discriminated against as a Chinese person.

Overall, the stay was quite pleasant. The lobby and rooms were comfortable, tidy, and clean. The front desk staff were also very friendly. They even have a smart robot that delivers food! The breakfast was extensive and delicious. I'd definitely stay here again and highly recommend it.

Nice Hotel, great location, but Staff wanted to charge me extra taxes I already paid when I booked.. be careful with double charges.. They are very famous.

Everything was very good. The staff were friendly, the cleanliness was of the highest level, and the location was perfect.

This hotel is absolutely amazing and recommended. Five star service with good quality food, the beach is beautiful in the best location.

Nice view, breakfast and room service, although not so many menu options. Gym is decently equipped. Great spa! Overall good experience.

The hotel service is very thoughtful

I stayed at Sofitel for three days. It is a good hotel in the area. The facilities are relatively new, the bedding is soft, the breakfast is quite rich, and the location is very good in the city center.

Breakfast quality was very good. Gym and pool were clean.

The room is very big and beautiful, facing the Angel of Independence Square. The breakfast is very rich, you can order, and the service is very good. There is a 711 convenience store next to it. There is a Chinese restaurant across the street, which is very convenient.

Service is OK, beautiful environment

I hope hotel staff will be more polite with guests as many bookings are indirect and they should respect and honor the commitments as described in bookings.

Hotel was just ok, booked it thinking it being a palace it would be of higher standard,this was not the case. Food was good but no wow factor anywhere. Room was nice but bedding was lacking,I am an early riser and early to bed which doesn't work at this resort as entertainment starts late and goes on late...pool staff did do an excellent job with drink service, beach is small but sand is soft and clean...

Stayed at this resort with family members. outstanding stay. the thing that rises above all is the service and food. the most helpful people from front desk, to waiters and waitresses and bar staff. Everyone offering to help. The food was outstanding and everything tasted great. Huge selection but I did eat in the black and white steak house 5 of the 7 days. Surf and turf outstanding. I am a 69 year...

Everything at the resort was really good (well, Abba show not so much), Staff is wonderful and very attentive. Gave the location 4 stars as it is a ways from most things, beach is compact but very nice and well maintained. Workout room is very good. Wish there was a change machine as I only had $US 20's, awkard asking bartenders to make change, wanted to tip the great staff more. Overall I'd definitely...

Great hotel in a lovely location. Good check in experience and given room very close together after emailing the hotel although they weren’t adjacent as requested. The rooms are lovely nice and clean and ample room if a little dated but in keeping with the rest of the hotel. The food was of good quality and the dining room like the rest of the hotel very clean. One of the speciality restaurants did...

We enjoyed our stay in this older, but impeccably clean resort. When we checked in, the “fabulous” Mitzy, noticed that one in our party was having a birthday, two days in to our stay (was very observant in looking at the passport to pick that up!). Not only did she notice at check in, two days later, after checking in/out hundreds of other guests since our arrival, Mitzy singled out our Birthday Boy...

The hotel was impressive. Staff was very friendly and spoke English which is a plus. It smelled really good and was very clean.

Appreciated the lovely stay. Clean room, delicious good, and great personalized attention. The children loved the pool and loved the proximity to the shopping area which was very family friendly. The surrounding restaurants were also spectacular. Excellent stay and looking forward to returning:)

Once again, I stayed at the Hyatt. The location, the rooms, the food—everything in general is a 10 out of 10. I’ve stayed at other hotels before and I’ve always regretted it. Whenever I go to Guadalajara, the Hyatt is the best option.

We had a good stay in general. Loved the Regency Club amenities. We were very disappointed to not room service until after 3:00 pm the first day. We were very tired and wanted to rest. They advertise a heated pool, each day it was cold outside in the afternoon. The hallways are very dark. The shower does not have an assist bar and the shower floor is very slippery.

The highlight was the delicious daily breakfast buffet. Karen provided exceptional service. We will definitely be back.

Always great. Kids love the pool area. Location for dining amd shopping can’t be beat. Only place I like to stay

The hotel is not up to W standards. The staff is very friendly, the breakfast is good but basic, the spa is very small, the rooms are old.

Normally I don't comment, but at this price, you must avoid the W in Melbourne. I paid almost 4️⃣oo🔪, and when I complained to the front desk that the price and room did not match, the front desk said they received 2️⃣2️⃣o🔪. The middleman's fee is too high. Even if the price at the front desk is much better, you can choose the Hyatt next door.

Convenient location, suitable for business travel

It is two levels lower than the W Hotel in China. The safety of the wealthy area is beyond doubt. It can only be said that Mexico has its own national conditions.

This hotel is really good! The room is clean and tidy, with complete facilities and comfortable living. In terms of service, the staff are very enthusiastic and have a very good attitude, making people feel like they are back home. The breakfast is also rich and delicious. The surrounding transportation is also convenient. Overall, I am very satisfied with this accommodation experience and will choose...

Facilities: good Health: good Good environment The service was excellent good

The hotel was very nice, they even offered us a bigger room upon checking in. The staff at the hotel were very polite and always tried to help out. Location wise it is okay, requires a bit of walking if you want to use public transport, but for Uber rides it is perfect, very close to a beautiful park with a lot of museums and zoo.

Very well located hotel, friendly and helpful staff. Well appointed, spacious room. Surprised to have a refundable security deposit charged to the credit card which attracts both exchange and processing charges (non refundable).

A great location with a very impressive lobby and facade. The room was nice although a bit small. Whilst the staff were mainly great, we were disappointed on a couple of occasions. Firstly, they took away our bath towels without replacing them. When we called down asking for towels they said they would send someone straight away however we never received them and had to dry ourselves with our robes...

It’s a nice place with a good hotel, great restaurants, and friendly people. However, there was something that happened in the room ,,, I won’t mention it now, but I’ll consider it when rating my next stay there.

Some young waitresses are not so friendly to customers and always seem a little impatient. I hope that the relatives, friends and parents of this waitress will encounter more warm, generous, patient and meticulous good services when traveling abroad.

I was satisfied with the service and everything, but the room was a bit old and disappointing!

Location wasn’t great. Also lobby wasn’t very nice. But service was amazing and very clean rooms.

I really like this hotel and found a location to be quite convenient. We were there for day of the dead and it was a great experience staying here. We really enjoyed that time of year in a celebrations, but expect huge crowds and if you’re planning to visit book in advance. The museum and the castle and the park are very close. What I loved most about the hotel was the bed. It was on the firm side...

This a a wonderful place to stay in Mexico City. It was very clean and in a great, safe, and central location. We had an awesome view of Chapultpec Park.

The staff was AMAZING. Best level of service received in CDMX.

We enjoyed our stay at Grand Fiesta. The only bit if a downside was the mattress which we found to be too firm for good sleep.

17th floor room facing Chapultepec Park. FANTASTIC room. Everything SUPER CLEAN. Great service!!!!!!!!! Hotel food and restaurant were great. We were so very happy with this hotel experience!!!

The rooms were amazing. Everything was very clean and we loved having two bathrooms. Logistically, the resort is not great. Having to take a shuttle just to go grab some breakfast, or really go anywhere, was not ideal. The service was not great. No one really gave any instructions or guidance and if you asked for something, a lot of the time they would just say no. Every all inclusive we stay at...

Vacation centered around our 6 year old son. Water park was amazing and kept us busy every day. There are slides / water park to keep kids busy from very young age to scary adult slides that would make any teenager happy. Staff were incredibly nice. If it's in your budget to shell out about $250 / day for a pergola at the water park that does make a workd of difference as seating is very limited...

Rooms and pool are amazing. 2 bathrooms and it’s definitely worth getting the main floor swim out. Aqua Nick is everything a kid can dream of and the food selection everywhere is great. Wish the beach in front of the resort was swimable, or another option was available. The service leaves something to be desired. Ordered room service and only got half our order. Requested extra towels and blankets...

Loved our family trip to Nickelodeon. It was incredible on many levels. The staff were super friendly and welcoming. Daniela (the butler who assisted our family most regularl) was especially awesome. My only complaint was that they don’t heat any of pools. This seems to be the norm around Cancun area, but a little tough in the winter time as the pools are chilly. We will definitely return someday

Very clean and outstanding staff. Despite this being a kid friendly, when it’s raining there isn’t much to do with the kid. Great shows/ entertainment though. Food- for all inclusive overall good- à la carte restaurants were my favorite. Buffet not so much. Delicious crape and taco station. Would love if they had some hibachi or 24h options. Past 10pm there is no where to eat unless room service

The room was amazing! Staff was amazing since the moment we enter the hotel! One of the staff name Santiago was amazing! He was always messaging if everything was good if we needed anything. My kids loved everything about it. I will be returning back :).

I recently attended their New Year’s Eve special, and the quality of the meal was outstanding. Even with the pressure of a holiday event, every course was executed with precision. You can tell the kitchen team takes immense pride in their work—not just in the complex flavors, but in the elegant presentation of every plate. It was a fantastic introduction to their menu, and I’ll definitely be back to...

We came in after check in time and our rooms were not ready for another two hours. This delayed made it really difficult as we were traveling with young kids. The staff tried to make it better by giving us four voucher drinks. However they failed to let us know they were not for mixed alcohol drinks. That’s all the staff did. I will not be returning to this hotel

Fast and friendly check-in. Clean and beautiful suite. Availability of snacks and beverages for purchase.

Property is really nice plus every staff member is super helpful and professional

Great location, all staff is super friendly and attentive to your needs, definitely a five star servi e

Located at North of the metropolis of GDL the place is great with a tide good security service always present and diligent

We had the best time at Le Blanc. The service and food was amazing. We loved all the restaurants, especially Yama and Bella that served delicious dinners. The staff was great! I’d like to give an extra Thank you to our Butlers. Saul on the 5th floor was outstanding! He was genuinely caring and always had a smile on his face. He always assisted us promptly willing to assist whenever possible with extra...

Had our first stay at Le Blanc Cancun. It was truly amazing. What makes this resort so special is it's well kept property, a tranquil beach and the top notch service provided by all the employees. It's a relaxing time for anyone who desires a beautiful view, great food and noteworthy service. It's as simple as that. Can't go without mentioning the exceptional service and kindness extended to us by...

Le Blanc delivered an incredibly relaxing, high-touch experience with standout service and some genuinely impressive dining—especially at dinner. A huge thank you to Camila in Public Relations and Brando at the front desk, who went above and beyond helping me navigate an extra-night logistics puzzle. Their calm, proactive support made a stressful situation feel totally manageable and ultimately seamless...

Pros: Standout spa and hydrotherapy area - highlight of the resort. Service - everyone was attentive and welcoming. Food was better than standard all inclusive. Pool area was nice - we prefer the beach (you can be at a pool anywhere - why go to Mexico for a pool??) Cons: Really really turned off by their push to sell you a membership. We said no multiple times to the sales pitch meeting during check...

This is my second time visiting Le Blanc, and they continue to amaze me with how special they make the experience. Everyone was so kind, welcoming, and went over the top to make this a memorable trip. Enrique made everything so special, having us be greeted with cocktails upon check in, surprising us with various appetizers at Yama (which was delicious by the way), and leaving us champagne in our hotel...

My sister and I had the best time here at Le Blanc! I first found this hotel on Xiaohongshu/The Little Red Book and there were some mixed reviews, some said the hotel it self was a little outdated but overall still a beautiful hotel. I'm so glad I took a chance with this hotel because our stay was magical and we are definitely coming back in the future! Cons: Hotel is a little old, and rooms are not...

The seaside location is nice, and there are many restaurants to eat at.

I had a very difficult time with the lack of response to emails and incoherent responses regarding transportation reservations. In the end, I had to move on my own. The facilities were surprisingly good, but I wondered if they were worth the price. The cleanliness was a bit lacking. The restaurant list and the quality of the food were good. I complained about the noise from the construction in my room...

I just eat and drink alone, the service is pretty good

I just eat and drink alone, the service is pretty good

Everything was perfect, the lost glasses were found, touching

The second time I came, I ate a lot every day. It was delicious. I loved it. I ate a lot.

Staff was courteous. Breakfast had many options, although high-end fruits such as mango, passion fruits were not provided. There was no juice/smoothy station and no omelette station, although servers could bring items upon request. Toaster was old-styled with difficulty to retrieve bread. Some room amenities were dated. For instance, curtain needs to be pulled (not automated), bed-side lamps are...

We had an excellent stay. Staff is awesome, they remember your face, name , where you were touring etc. general manager was so delightful, helpful with information and suggestions , we enjoyed our conversations with him Hotel had a champagne sabre event with appetizers in the lobby that was lovely

From the time we checked in to checkout we were taken care of our needs by butler service the room amenities are par excellence and maintained very clean the proximity to shops and tourist attractions is an added advantage. And restaurant and spa are must visit

Excellent hotel!! Love everything about it. Staff are great and restaurant is amazing. Would definitely stay there again on my next visit to Mexico City.

Big room, great service and Diego was especially friendly.

Well.. it is the st regis.. it is amazing. And the people, incredible!

The room was amazing, the staff did an excellent job at making us feel welcomed and part of the family. There were personal touches that made the stay feel like paradise and an experience we'll never forget. Luis and Hector are amazingly good at making guest feel comfortable and help with getting acclimated with the resort. We had a wonderful stay and plan to revist when we can.

We loved our stay at NIZUC the staff were super attentive friendly and always there to help with any request. Super clean the spa was amazing the best experience that I had.

A very private hotel. The hotel staff are warm and polite. I love the hotel's infinity pool. It's so enjoyable to sit in the water and drink a glass of tequila.

Thank you 🙏. Very thoughtful.

Staying here for the second time, the service is impeccable!

Amazing place. A variety of food. Recommend!

Tradicional comodidad yexpeiencia del Fiesta América Puebla

Great experience starting w good location, friendly staff, everything looks new. Cozy bed, amazing view room 707. Had breakfast and food was excellent, they even have lactose-free milk 👍

Breakfast, both the buffet and to upstairs continental were awesome.

Loved how the whole hotel smelled everywhere since you first walked in

The service and hospitality was incredible. Everyone was polite and friendly and I have absolutely no complaints. The food was delicious, cleanliness was great, room service 10/10. The pool was relaxing and clean , my spouse and I had massages and they were also a great experience.

GREAT HOTEL! AMAZING LOCATION IN ANGELOPOLIS AND CLOSE TO SHOPPING MALL AND RESTAURANTS