5 star hotels in Mexico

the experience was great, the service was very professional. and the room service it's a 10/10 but it's a little far from many points. so you will need a car or any other similar vehicle cause there's no subway around but there's some autobus nearby.

Excellent option for a family stay, very comfortable, clean, and in a great location. Very close to the shopping center.

The service in the restaurant was superb. The receptionists were cordial, but they did not seem genuine. The sink in room 703 was clogged. I reported it, but it was not fixed. The cleaning service is excellent. The bed, pillows, and bedding are cozy and comfortable.

This hotel was great, really clean, secure and amazing features, will definitely stay again.

Everything was great although the bathroom wasn’t cleaned that well enough and water was leaking from the toilet.

I have been going to Mexico for 20 years. For some reason all hotels seem to have the bad habit of having some staff knocking on your door around 9am. I arrived late; had to put out the Do Not Disturb tag. Even though I removed the sign whenever I was out, the room didn't get done in three days.

While the Caribbean scenery is beautiful, the hotel's facilities are truly subpar. The lighting is incredibly dim, the bathroom fixtures are rusty, and the curtains are torn. The telephone on the nightstand is yellowed and looks like it's 20 years old...

The service was terrible, and the noise level in the room at night was completely disproportionate to the price. My complaints were ignored, and I felt discriminated against as a Chinese person.

Overall, the stay was quite pleasant. The lobby and rooms were comfortable, tidy, and clean. The front desk staff were also very friendly. They even have a smart robot that delivers food! The breakfast was extensive and delicious. I'd definitely stay here again and highly recommend it.

Nice Hotel, great location, but Staff wanted to charge me extra taxes I already paid when I booked.. be careful with double charges.. They are very famous.

Everything was very good. The staff were friendly, the cleanliness was of the highest level, and the location was perfect.

This hotel is absolutely amazing and recommended. Five star service with good quality food, the beach is beautiful in the best location.

My husband and I stayed at El Dorado Seaside Suites for one week for our honeymoon, and the experience was absolutely marvelous. We booked the Honeymoon Oceanfront Suite, and it exceeded all our expectations. From the moment we arrived, everything felt special. Israel from Lomas Hospitality Transportation picked us up at the airport and was amazing—professional, friendly, and made us feel welcomed...

In all honesty, the resort in entirety made up a wonderful vacation. From the point of pick up from Lomas at the airport, to each staff interaction, to the unfortunate proceeding of the end of our trip. Each and everything about our stay was wonderfully executed. We are very big about food and this resort did not disappoint. There are so many options for everyone’s taste; from little snacks of tacos...

The staff was amazing! Loved Riccardo Renteria, he was amazing!! We couldnt be happier with the choice of staying at the El Dorado, the entire staff was beyond amazing!!

The staff was amazing they accommodate our stay so to a medical emergency . They did whatever they could to help and once we checked out they asked for my family member and made sure we are ok, that meant a lot . I would definitely come back !

I had an amazing time. The room was clean every single day, mopped and smelled so good! The bed was always very nice and after a long day it is so nice to come back to a spotless room!

Everything was great until the day we were leaving. The company “Lomas Travel” attempted to scam their way into some money by not letting us know when departure was supposed to happen. Then tried to pull the old “You’ll have to pay more if you want a private ride to the airport”. For that- 4 stars -but everything else? Amazing!

We had the best time at Le Blanc. The service and food was amazing. We loved all the restaurants, especially Yama and Bella that served delicious dinners. The staff was great! I’d like to give an extra Thank you to our Butlers. Saul on the 5th floor was outstanding! He was genuinely caring and always had a smile on his face. He always assisted us promptly willing to assist whenever possible with extra...

Had our first stay at Le Blanc Cancun. It was truly amazing. What makes this resort so special is it's well kept property, a tranquil beach and the top notch service provided by all the employees. It's a relaxing time for anyone who desires a beautiful view, great food and noteworthy service. It's as simple as that. Can't go without mentioning the exceptional service and kindness extended to us by...

Le Blanc delivered an incredibly relaxing, high-touch experience with standout service and some genuinely impressive dining—especially at dinner. A huge thank you to Camila in Public Relations and Brando at the front desk, who went above and beyond helping me navigate an extra-night logistics puzzle. Their calm, proactive support made a stressful situation feel totally manageable and ultimately seamless...

Pros: Standout spa and hydrotherapy area - highlight of the resort. Service - everyone was attentive and welcoming. Food was better than standard all inclusive. Pool area was nice - we prefer the beach (you can be at a pool anywhere - why go to Mexico for a pool??) Cons: Really really turned off by their push to sell you a membership. We said no multiple times to the sales pitch meeting during check...

This is my second time visiting Le Blanc, and they continue to amaze me with how special they make the experience. Everyone was so kind, welcoming, and went over the top to make this a memorable trip. Enrique made everything so special, having us be greeted with cocktails upon check in, surprising us with various appetizers at Yama (which was delicious by the way), and leaving us champagne in our hotel...

My sister and I had the best time here at Le Blanc! I first found this hotel on Xiaohongshu/The Little Red Book and there were some mixed reviews, some said the hotel it self was a little outdated but overall still a beautiful hotel. I'm so glad I took a chance with this hotel because our stay was magical and we are definitely coming back in the future! Cons: Hotel is a little old, and rooms are not...

Excellent attention at the fromt desk and at the Il Becco restaurant.

Four seasons has consistently superior service. The rooms are a bit outdated but very comfortable, clean and quiet. The hotel is under going renovations so I assume the rooms Will be exceptional once completed. The courtyard and dining options are excellent. Staff truly go above and beyond.

I had the worst allergies in the room because of the carpet and dust. Our lights and black dust around the lantern covers. The rooms are definitely run down and I don’t think it’s worth 1k a night. There’s better newer hotels in Mexico City you can stay at for half the cost. Service here was also mid which I wasn’t expecting for a four seasons

Superb hotel experience. An oasis in the otherwise bustling Mexico City.

Public space is nice, along the lines of what you would expect at Four Seasons. Similar experience at check in/out. The rooms I found to be 3/4 star. Bathroom felt almost cheap. Furniture needs upgrading - cabinet drawers didn’t work properly, desk had wobbly legs. Unremarkable overall.

Great stay. However, I found UBER "Black"much less expensive than hotel transportation option for trips during our stay.

Nice view, breakfast and room service, although not so many menu options. Gym is decently equipped. Great spa! Overall good experience.

The hotel service is very thoughtful

I stayed at Sofitel for three days. It is a good hotel in the area. The facilities are relatively new, the bedding is soft, the breakfast is quite rich, and the location is very good in the city center.

Breakfast quality was very good. Gym and pool were clean.

The room is very big and beautiful, facing the Angel of Independence Square. The breakfast is very rich, you can order, and the service is very good. There is a 711 convenience store next to it. There is a Chinese restaurant across the street, which is very convenient.

Service is OK, beautiful environment

The hotel was very nice, they even offered us a bigger room upon checking in. The staff at the hotel were very polite and always tried to help out. Location wise it is okay, requires a bit of walking if you want to use public transport, but for Uber rides it is perfect, very close to a beautiful park with a lot of museums and zoo.

Very well located hotel, friendly and helpful staff. Well appointed, spacious room. Surprised to have a refundable security deposit charged to the credit card which attracts both exchange and processing charges (non refundable).

A great location with a very impressive lobby and facade. The room was nice although a bit small. Whilst the staff were mainly great, we were disappointed on a couple of occasions. Firstly, they took away our bath towels without replacing them. When we called down asking for towels they said they would send someone straight away however we never received them and had to dry ourselves with our robes...

It’s a nice place with a good hotel, great restaurants, and friendly people. However, there was something that happened in the room ,,, I won’t mention it now, but I’ll consider it when rating my next stay there.

Some young waitresses are not so friendly to customers and always seem a little impatient. I hope that the relatives, friends and parents of this waitress will encounter more warm, generous, patient and meticulous good services when traveling abroad.

I was satisfied with the service and everything, but the room was a bit old and disappointing!

Location wasn’t great. Also lobby wasn’t very nice. But service was amazing and very clean rooms.

I really like this hotel and found a location to be quite convenient. We were there for day of the dead and it was a great experience staying here. We really enjoyed that time of year in a celebrations, but expect huge crowds and if you’re planning to visit book in advance. The museum and the castle and the park are very close. What I loved most about the hotel was the bed. It was on the firm side...

This a a wonderful place to stay in Mexico City. It was very clean and in a great, safe, and central location. We had an awesome view of Chapultpec Park.

The staff was AMAZING. Best level of service received in CDMX.

We enjoyed our stay at Grand Fiesta. The only bit if a downside was the mattress which we found to be too firm for good sleep.

17th floor room facing Chapultepec Park. FANTASTIC room. Everything SUPER CLEAN. Great service!!!!!!!!! Hotel food and restaurant were great. We were so very happy with this hotel experience!!!

The rooms were amazing. Everything was very clean and we loved having two bathrooms. Logistically, the resort is not great. Having to take a shuttle just to go grab some breakfast, or really go anywhere, was not ideal. The service was not great. No one really gave any instructions or guidance and if you asked for something, a lot of the time they would just say no. Every all inclusive we stay at...

Vacation centered around our 6 year old son. Water park was amazing and kept us busy every day. There are slides / water park to keep kids busy from very young age to scary adult slides that would make any teenager happy. Staff were incredibly nice. If it's in your budget to shell out about $250 / day for a pergola at the water park that does make a workd of difference as seating is very limited...

Rooms and pool are amazing. 2 bathrooms and it’s definitely worth getting the main floor swim out. Aqua Nick is everything a kid can dream of and the food selection everywhere is great. Wish the beach in front of the resort was swimable, or another option was available. The service leaves something to be desired. Ordered room service and only got half our order. Requested extra towels and blankets...

Loved our family trip to Nickelodeon. It was incredible on many levels. The staff were super friendly and welcoming. Daniela (the butler who assisted our family most regularl) was especially awesome. My only complaint was that they don’t heat any of pools. This seems to be the norm around Cancun area, but a little tough in the winter time as the pools are chilly. We will definitely return someday

Very clean and outstanding staff. Despite this being a kid friendly, when it’s raining there isn’t much to do with the kid. Great shows/ entertainment though. Food- for all inclusive overall good- à la carte restaurants were my favorite. Buffet not so much. Delicious crape and taco station. Would love if they had some hibachi or 24h options. Past 10pm there is no where to eat unless room service

The room was amazing! Staff was amazing since the moment we enter the hotel! One of the staff name Santiago was amazing! He was always messaging if everything was good if we needed anything. My kids loved everything about it. I will be returning back :).

I recently attended their New Year’s Eve special, and the quality of the meal was outstanding. Even with the pressure of a holiday event, every course was executed with precision. You can tell the kitchen team takes immense pride in their work—not just in the complex flavors, but in the elegant presentation of every plate. It was a fantastic introduction to their menu, and I’ll definitely be back to...

We came in after check in time and our rooms were not ready for another two hours. This delayed made it really difficult as we were traveling with young kids. The staff tried to make it better by giving us four voucher drinks. However they failed to let us know they were not for mixed alcohol drinks. That’s all the staff did. I will not be returning to this hotel

Fast and friendly check-in. Clean and beautiful suite. Availability of snacks and beverages for purchase.

Property is really nice plus every staff member is super helpful and professional

Great location, all staff is super friendly and attentive to your needs, definitely a five star servi e

Located at North of the metropolis of GDL the place is great with a tide good security service always present and diligent

The seaside location is nice, and there are many restaurants to eat at.

I had a very difficult time with the lack of response to emails and incoherent responses regarding transportation reservations. In the end, I had to move on my own. The facilities were surprisingly good, but I wondered if they were worth the price. The cleanliness was a bit lacking. The restaurant list and the quality of the food were good. I complained about the noise from the construction in my room...

I just eat and drink alone, the service is pretty good

I just eat and drink alone, the service is pretty good

Everything was perfect, the lost glasses were found, touching

The second time I came, I ate a lot every day. It was delicious. I loved it. I ate a lot.

On my first day living in the sink, the water couldn't flow down, so I had to exert a lot of effort to open the sink! I live on the seventh floor and it happened to be raining and there were two leaks! I don't want to trouble them! I use trash cans and towels to keep out the water. The French food is too salty and the service is not good. There hasn't been anyone serving for half a day! All other dishes...

The facilities were very good. The buffet meals were good, but too crowded, especially at breakfast: queues to get in, queues to get served. The two outstanding restaurants were the steakhouse and the French restaurant. The check-in queue was incredible, an hour's wait. There were very few staff members; the person who helped me was very friendly, but after that long, tiring, and hot wait...

Everything went well. The only thing was there were a lot of people.

Compare with 2 years ago. The quality of food and services are lower than before. Probably will go somewhere next time.

Hotel was nice but is a bit dated with some areas like the mini golf course needing a bit of work. The restaurants were very nice but the dinner buffet left a lot to be desired. Overall we enjoyed our stay here.

Hotel was nice but is a bit dated with some areas like the mini golf course needing a bit of work. The restaurants were very nice but the dinner buffet left a lot to be desired. Overall we enjoyed our stay here.

Staff was courteous. Breakfast had many options, although high-end fruits such as mango, passion fruits were not provided. There was no juice/smoothy station and no omelette station, although servers could bring items upon request. Toaster was old-styled with difficulty to retrieve bread. Some room amenities were dated. For instance, curtain needs to be pulled (not automated), bed-side lamps are...

We had an excellent stay. Staff is awesome, they remember your face, name , where you were touring etc. general manager was so delightful, helpful with information and suggestions , we enjoyed our conversations with him Hotel had a champagne sabre event with appetizers in the lobby that was lovely

From the time we checked in to checkout we were taken care of our needs by butler service the room amenities are par excellence and maintained very clean the proximity to shops and tourist attractions is an added advantage. And restaurant and spa are must visit

Excellent hotel!! Love everything about it. Staff are great and restaurant is amazing. Would definitely stay there again on my next visit to Mexico City.

Big room, great service and Diego was especially friendly.

Well.. it is the st regis.. it is amazing. And the people, incredible!

room was always clean, maid service was excellent and very attentive to our needs. Air conditioning was adequate, some difficulty in adjusting temperature. Showerhead had a leak on the side and squirted water towards the wall. In room 242.

This is a really beautiful newer hotel in Oaxaca. It’s away from noise but easily walkable to the city center. The rooms were quiet and had an amazing shower. Beds were super comfortable. Staff was very nice and accommodating. Food was good, but there are better options. The only thing I wish they had was a male therapist at the spa But a really great hotel.

Elegant and immaculate. Friendly and helpful staff. Didn’t try the restaurant or room service because there were so many excellent dining options nearby.

We received an upgrade for our room, it included free breakfast and free beverages and food in the afternoon. The room was very comfortable. The beds amazing.

Great hotel. Clean rooms. Staff were welcoming and friendly. Close to restaurants and shopping.

Fabulous hotel. Expensive but worth it - staff were fantastic and really helpful organising anything we needed, room was very high spec, breakfast was excellent with an amazing number of options albeit it was expensive. Location was perfect - really close to the historic centre which was a short walk away and the area behind the hotel was also fabulous with loads of street art, shops, cafes and restaurants...

The room was amazing, the staff did an excellent job at making us feel welcomed and part of the family. There were personal touches that made the stay feel like paradise and an experience we'll never forget. Luis and Hector are amazingly good at making guest feel comfortable and help with getting acclimated with the resort. We had a wonderful stay and plan to revist when we can.

We loved our stay at NIZUC the staff were super attentive friendly and always there to help with any request. Super clean the spa was amazing the best experience that I had.

A very private hotel. The hotel staff are warm and polite. I love the hotel's infinity pool. It's so enjoyable to sit in the water and drink a glass of tequila.

Thank you 🙏. Very thoughtful.

Staying here for the second time, the service is impeccable!

Amazing place. A variety of food. Recommend!

Tradicional comodidad yexpeiencia del Fiesta América Puebla

Great experience starting w good location, friendly staff, everything looks new. Cozy bed, amazing view room 707. Had breakfast and food was excellent, they even have lactose-free milk 👍

Breakfast, both the buffet and to upstairs continental were awesome.

Loved how the whole hotel smelled everywhere since you first walked in

The service and hospitality was incredible. Everyone was polite and friendly and I have absolutely no complaints. The food was delicious, cleanliness was great, room service 10/10. The pool was relaxing and clean , my spouse and I had massages and they were also a great experience.

GREAT HOTEL! AMAZING LOCATION IN ANGELOPOLIS AND CLOSE TO SHOPPING MALL AND RESTAURANTS

The hotel is not up to W standards. The staff is very friendly, the breakfast is good but basic, the spa is very small, the rooms are old.

Normally I don't comment, but at this price, you must avoid the W in Melbourne. I paid almost 4️⃣oo🔪, and when I complained to the front desk that the price and room did not match, the front desk said they received 2️⃣2️⃣o🔪. The middleman's fee is too high. Even if the price at the front desk is much better, you can choose the Hyatt next door.

Convenient location, suitable for business travel

It is two levels lower than the W Hotel in China. The safety of the wealthy area is beyond doubt. It can only be said that Mexico has its own national conditions.

This hotel is really good! The room is clean and tidy, with complete facilities and comfortable living. In terms of service, the staff are very enthusiastic and have a very good attitude, making people feel like they are back home. The breakfast is also rich and delicious. The surrounding transportation is also convenient. Overall, I am very satisfied with this accommodation experience and will choose...

Facilities: good Health: good Good environment The service was excellent good

excellent!! the room was clean and very comfortable. the staff incredibly friendly and always help with smiling. can't wait to be back soon.

Very satisfied, the suite is comfortable. It is worth choosing next time

The worst Ritz-Carlton I've ever stayed in. The swimming pool is just a bubble bath. All kinds of inconveniences!

Very good service attitude! General luggage service.

very nice :) It was a really good experience very pleasant spot

very nice :) It was a really good experience very pleasant spot

As I arrived and was allocated my room, I soon after had to go back to reception as the room smelt of damp was terrible, I was given another room which smelt slightly better but could still smell damp, rooms outdated brown water coming from sink taps and from the shower, no towels in the room, pictures from the website looked nothing like the room I received, only one lift working later to be informed...

The beach is nice and pretty, but the facilities are too old. However, it seems okay for the price.

At first they were nice but we had problems because they wanted to charge us 200 dollars more

The room is big, but you can't see anything from the second floor of the bay view room. The sea view is good from the third floor and above of the sea view room, with a large balcony. Food and drink are all included, but it's okay if the requirements are not too high. The beach bar is very good, the Japanese restaurant is not good, not even Wa*****, and the Rib Eye in the steakhouse is great. If you...

Very ugly pillows. You do not rest. Few rounds on the beach to offer drinks. Generally good.

I liked the hotel although it is small and some restaurants were closed it was good, the breakfast is not that rich but the snacks and dinner are delicious, the service from all the staff is excellent, highlighting Martin from bellboy, Moisés and Fermín from the bar from the pool, incredible!

Glad I didn't listen to the bad reviews, food was good, rooms were clean, felt safe with small children. The only downside is the app for booking a la carte restaurants just did not work at all for us. There was quite a few times we were in a long line for food. There is a bit of pressure from the "concierges" to attend their "special" breakfasts to celebrate some made up event. Avoid its some confusing...

Check in: stood in line over an hour and then stood in line another hour to get room Room: when you have 4 people, why are the beds pushed together?? No privacy (bathroom door not full and if you turn the bathroom light on, the whole room lights up The app never worked for us to make dining reservations Evening shows were excellent

During my stay at this hotel, the experience was disappointing and far below expectations. The bathroom door scraped when opening, which is a basic issue that should have been resolved with minimal maintenance. The pillow was uncomfortable, directly affecting the quality of sleep, which is unacceptable for a hotel that presents itself as a comfort-oriented option. The biggest issue, without a doubt...

Overall it’s crowded. Long lines to the buffets, not all the restaurants Included. Only beach is nice for the kids, but no activities for the kids.

housekeeping expectations were not communicated earlier. Cleaning is done every other day, but was not communicated when we checked in. Restuarant options are limited. But the ones that are there are good.

The hotel front desk and staff were proactive and enthusiastic, and the food was decent. Although the hotel has been living in a high-rise area for a long time, the rooms have a moldy smell and outdated facilities. The swimming pool and sea view are small and crowded, with noisy noise. The physical examination during check-in was not satisfactory.