4 star hotels All-inclusive in Mexico

There were a lot of mosquitoes, and the room was extremely damp. Compared to other hotels in Cancun, the service and sea view were just average.

The hotel is good but the beach is dirty and the staff is no so kindly , I thing then have to improve the service Then is focus about member not a simple visitor

The room was nice, the swimming pool was a highlight, but the food was rather bland, the $250 resort credits were very limited in scope and could only be used for spa treatments, and you had to pay taxes and tips yourself.

The hotel is very poor. I booked two rooms, one with a broken phone, one with dirty sheets, and the service was mediocre. It took 40 minutes to get someone to get a toothbrush because the hotel is so big. The staff rarely asked for directions and couldn't ask... Hotel It’s so huge that you have to walk everywhere to get a golf cart. The hotel environment is featureless. The rooms are all the same....

It is the best place for a vacation with family.

I've been a member of the palace resorts, palace premier and palace elite programs for a number of years and overall feel like I've gotten a decent value. I originally booked a room at the Moon Palace Grand and moved the second day to the Nizuc area of the resort due to the beds, view and location of our room at the Grand (They didn't have any King size beds as requested and the double beds were a...

Very comfortable stay. Everything was clean and cozy. The food was amazing and delicious. Highly recommended!

Good location , swimming pool and beach are very nice but the hotel room alit small. Food was ok

Good location , swimming pool and beach are very nice but the hotel room alit small. Food was ok

It's a shame that no alcohol is served after 11pm, but we were able to order beer and wine at the bar and drink them in our room.

Great hotel with friendly hotel staff who go above and beyond to accommodate our needs! High recommend staying here.

Everything was clean, the staff was friendly, and the food was delicious. I would definitely come back! I'll be back with my family next time!

This is an independent resort, quite a distance from the airport, so it's best to have your own rental car. Dinner requires a reservation, while lunch and breakfast are served buffet style with plenty of options. The sea view rooms offer panoramic ocean views. The waves can be quite strong, so most guests prefer to stay by the swimming pool.

Wonderful place.. top notch service… great food.. amazing hospitality and customer service

Pleasent place to be everything food drinks, rooms

I can’t say enough wonderful things about Hilton Tulum Riviera Maya! Everything has been absolutely perfect—the breathtaking nature, the abundance of wildlife, and the top-notch food and drinks. This is the kind of place we could happily return to again and again.

The hotel's facilities are top-notch, but the restaurant's food is quite mediocre and doesn't match the hotel's caliber. The location is inconvenient; you can only rely on local taxis, which are very expensive, and there's no Uber available. I'd recommend staying in Cancun next time you visit Tulum.

A decent all inclusive hotel with very nice service.

Beach front resort, isolated from the city. Need uber or taxi to get in and out. Excellent breakfast with ocean view, dinner need to make a reservation then you get full service, considering the volume of guests need to have dinners, don’t expect too much. But overall good experience.

Me and my wife had a great stay in this property and considerably one of the best… if you are looking for a laid back atmosphere away from the party crowd this hotel is for you… food was delicious and actually one of the best we had compare to other resorts here in mexico and would be one of the best highlights of our stay, secondly the staff here are all nice and very hospitable and lastly the property...

the restaurants require reservation and unfortunately it is always fully booked! food quality is not the best

Good hotel for the price, food decent especially the Italian. Shuttle service was too restrictive and taxi service is very very expensive, check in was a bit poor and the gym staff were very rude.

The facilities were new, and the all-inclusive option was convenient as we didn't have to worry about food costs. However, getting around was very difficult because the hotel entrance is 4 kilometers from the main entrance, and Uber is prohibited. The location is a bit far from the main hotel strip, so that's something to be aware of. You can only get a ride via taxis affiliated with the hotel or through...

Staying at this hotel brought mixed impressions. On one hand, the property looks new and visually appealing; on the other, there were several disappointing and controversial moments. The check-in process felt quite strange. My room upgrade request was declined in an inappropriate manner despite my Hilton Honors Gold status. Additionally, no one assisted us in locating our room, and there was no introduction...

We were very satisfied with the environment, the food, and the service staff! However, I have a suggestion: if you'll be spending most of your time sightseeing, I wouldn't recommend the all-inclusive option. We chose a five-night all-inclusive stay, but spent three days on tours, leaving at 7 am and not returning until 7 or 8 pm, wasting over $400 USD on food each day, haha. If you pay for your own...

The hotel is awesome. The communications system isn't designed for foreigners; the processes are designed for working with US citizens.

We liked the beach. Clean. All-inclusive with limitations. Room service and restaurants. Bars close at 10 pm.

This resort has met all my expectations and beyond. Room was nice and clean, and the all inclusive food in all the restaurants were good. Hasienda Sissal was a restaurant that stood out, the live music on Tue and Thu nights were worth experiencing. We went sea fishing one day and brought back some fresh fish with us to the hotel and to our surprise the kitchen cooked the fish for us as of the all inclusive...

The staff were all kind and never asked for a tip. Even Japanese people can relax at this hotel. Although it is a windy area, the pool and beach are frequently cleaned and always clean with no trash on the ground.

The room side and cleanness is good. Pool and beach access is super for those love swimming. Food was so so, not various options, however generally ok.

Moon Palace Nizuc was a great stay. The food was outstanding at both the breakfast and dinner buffet. Elsy made my egg every day. I love the bread and made use of the toaster. There are tons of options for food.The a’la cart restaurants were also very good. We were pleased with the evening entertainment, as well as the sweet Shop. The beds were pretty comfortable, but the pillows not so much unless...

Very clean hotel. Ocean view was incredible. It was better than Grand beach. Grand and Nizuc has no waves and not clean beach. That's why there have big pool. Food was very good except japaneses. Donot buy voucher or membership of Moon Palace. I was trying to voucher but hotel was full and cannot use it.

Staff was very welcoming. I suggest eating dinner at different restaurants especially at Sunrise hotels. Food was really good. Clean rooms and overall. What needs attention is the bed , new bed needed asap . Our back hurts for days.

Clean resort, friendly staff, lots of activities for families, lots of food options, loved the Christmas village with the train ride, dessert and drink set up. What I would change though is the over priced day pass to the Grand.

It's perfect for kids, with lots of activities. The restaurant is also good, and the hotel staff are very friendly. The only downside is that the rooms are a bit old, but it's still highly recommended for family trips.

I like this resort, all would give it 5 stars, but not the sales staff at check-out. Overall, the experience was very good. From front desk service, restaurants to room services. However, one experience significantly affected our impression. We joined Tour, where the sales team introduced the resort membership. I understand this is part of their job, and although it took up half a day, we were respectful...

Hotel is nice and nice selection of alcohol for all inclusive, much better than expected especially compared to other all inclusives I’ve stayed at. There were far more children than I expected especially babies and toddlers. I think the bed was the worst. There were so many springs in the bed that after 4 days I have the worst backache.

Overall 6/10 stay. IMO, the resort needs some updating/sprucing up. The grounds are meticulously maintained, but the rooms is where some of that attention needs to be. Our room had blood on the bathroom wall, half used conditioner and lotion bottles. Water leaked continuously from the shower out onto the main floor. None of the restaurants take reservations. It was chaos. We got to the steakhouse at...

Great place to stay, staff was great they where always on there’s toes to serve everyone. Nice in every way. N all the food was good that we got to taste..would definitely go back for a get away

The room, pools, and other amenities were great, but the Riu Entertainment team, despite working extensive hours were always outstanding! In particular, Nacho and Alexis were great and we loved AquaFit!

The room was clean ,stocked, and the showers were amazing. Loved the beach access. Bed was hard and caused me to wake up painful. Many of the staff provided inaccurate information on locations on the property, like the spa and certain restaurants. Food was tasty but most of the entrees were lukewarm.

The room was great. The hotel was very clean. Staff was very polite. Loved my swim-out suite.

EVERYTHING WAS GREAT!!! We had a fantastic time; we were 26 strong; ages 16 -73; a family wedding; and we all really enjoyed ourselves!!!!

Everything was amazing! Except for our bathroom - it had a smell that would not go away…

Good service and nice resort. Will return. My only disappointment was the drinks. Very watered down and weak. We ended up buying our own alcohol for the room so we can make our own. Other than that had a great time

When I arrived I was checked in by Concierge and upgraded to a balcany room with seaview, I did not anticipate the room to have an adjoining room with gaps around that door as well as gaps around the main door and balcony door. The room was NOT quiet at all, I did raise this with the team but the only solution was to move and after a long flight, unpacking and trying to settle for a holiday I didnt...

Best beach that’s calm, beautiful and safe for all ages. The staff are amazing. They really go all out to give you the best experience. The entertainment staff are the best and the shows and activities offered are fantastic. The resort itself needs some work. The main pool has sharp broken tiles in it. The preferred club pool is lovely but not heated. There are water leaks throughout the building including...

The place was phenomenal and everything included was a plus on not having to worry other than the restaurants offered! Staff was great and very attentive and always willing to help! I would recommend anyone to come here and will be returning for my next vacation!

Incredible stay. The staff goes above and beyond 110% of the time. The hardest workers I've ever seen. The atmosphere here is fantastic, fun and lively at night and a little calmer and more fun during the day. I wasn't completely impressed with the whole meal, but I ate very well. Lobby tacos for dinner are by far the best food. So good and the light green sauce was delicious. The spa had many...

Amazing! So glad to be back! Got this place for a fantastic price at .ᴄᴏᴍ I love this hotel and am very glad I stayed here for much less than I usually pay. There is a reason we return to this resort year after year! Service, food, drinks, rooms - everything is great. We've been here many times and stayed in many places, but there is no better family resort than Fiesta Americana Condesa Cancún...

Very nice hotel) mostly Americans, funny evenings, with musical classics of the late 90s. nothing works since 11 p.m., the bar is closed, only room service, we waited for almost an hour(

Great experience. Great food. The only complaint, but it did affect my stay there was how insane it was to order shots. I am 27 years old. I have the same ID bracelet as all the others who need to be of age to drink. Most bartenders would give me a shot after begging and pleading...they told me they were told to not give shots to anyone who looked under 45. What?!?! I paid just like the rest. I’m sorry...

Food: good variety and the Mexican food there is great, however American and Asian food lack flavor and effort. Resort grounds: very clean and pools were spacious with like gardens and overall very pretty. This is a gorgeous resort. Bedrooms: clean and modern. Nice flat screen TV with amazing views. Garden views and ocean view are amazing. Drink: drinks can be improve however the staffs are always...

If anyone is looking for great deals on hotels go to HotelRaven. com Booked a room on there and they had the best rates around... View is amazing, hotel is beautiful, food is delicious and the most impressive is the staff. We had an awesome time even with one day getting rained out. They had dance lessons and pin pong table games for people while the rain came down. I cannot say enough about the...

This resort was everything we hoped it would. A perfect balance of tropical but not jungle like, modern but not over the top where you don't feel like you're in Mexico. The staff were all wonderful to work with from the time we checked in until checkout. Was it perfect? No! They just reopened after a huge remodel of the resort. The usual opening hiccups but nothing that time won't correct. The...

The room was clean and felt very spacious. Our room had a great location, close to the kids pool. The staff were friendly, asked if I need anything before I even knew I needed something. We met no pushy sales people. The food was good at the buffet and the restaurants. The resort and staff were very family friendly. When our daughter couldn't participate in an activity one of the staff members chased...

Great family atmosphere, good food , clean rooms. The staff was excellent (Luis, Lucia, Lilliana)

My boyfriend and I just returned from Secrets Playa Mujeres and we have nothing bad to say about this place. It is beautiful with staff that is friendly and welcoming. The resort is peaceful and calm, but the activities and events make the nightlife exciting. During the day, they had activities like hat painting and finger painting lessons which made for a great souvenir to take home. The food is incredible...

We stayed here as a family of four and couldn’t be happier with our experience. From the moment we arrived, the staff made us feel genuinely welcome. The team greeting us at the entrance was warm and professional, and check-in and check-out were smooth and stress-free thanks to Rafael, who went out of his way to make everything easy for us. The service throughout the resort was outstanding. All the...

Our experience at Secrets Playa Mujeres was amazing. This is truly one of the best resorts we’ve ever been to. The property is beautiful, the atmosphere is relaxing, and the service was exceptional. We did have a small issue with our key card not working at one point, but the staff handled it quickly and were very helpful and accommodating. We enjoyed our stay so much that we are already planning on...

Honestly, the scenery, the hotel's view, cleanliness, friendly service, and the buffet taste – everything exceeded my expectations and was incredibly satisfying. The pool's cleanliness and the beautiful views were perfect. The stunning beach scenery, fine sandy shores, and the thrill of surfing were all fantastic. This was truly the best value for money trip! The $1 bus tour was fun, and the small...

We stayed 7 nights at Seadust. We chose oceanfront because it has jacuzzi in its large balcony. The room’s big but they should put some sofas in the room. The bathroom needs an upgrade. The cleaning lady doesn’t really clean fully. There was only one that did a superb job. There are 5 restaurants but the food were horrible for the most part. The sushi restaurant is not eatable. The steakhouse...

Although the facilities are a bit dated, they are quite well-maintained given their age.

Excellent service with a warm touch. The hotel is currently undergoing renovations. The restaurant service was impeccable, and the steakhouse for dinner was delicious. The breakfast area offers breathtaking sunrise views! Even though it was only for one night, I highly recommend it.

Family friendly, more kids activities.

The food was delicious, delicious, delicious – that's the main point! No reservations needed; you can eat at any of the restaurants. The service was excellent; even though I gave a tip, they weren't rude even if I didn't.

Clean and very nice! ^_^ The pre-booked meal was delicious! The buffet, however, was just okay. Since I don't drink alcohol, it felt a bit wasted on me.

Best hotel ever….. everything was great especially Alfonso one of the butlers, he was very nice to us

No hot water for three out of four days.

Service was very very bad, the food was ok. Water tasted weird, not the best service & some rooms had issues too.

Perfectly located on the Cancun Hotel Zone strip, this resort strikes a great balance — close enough to the action if you want it, yet far enough away to truly unwind. The property itself is charming, not overly large, which makes everything easily accessible. The pools are just the right size for activities and socializing, but the real highlight is the stunning beach — that’s where I spent most...

One of my fav spots during my time in Cancun and I stayed at 5 different places. Super fun vibes highly recommended and the rooms were magical the view unreal and the restaurants and shows perfect atmosphere.

We have had a lovely 10 day stay at Emporio Cancun. The food was absolutely fantastic. Prepared freshly and beautifully. Clear they take great efforts on hygiene etc and no tummy upsets even though we ate all available options of food and drink. Staff very friendly and attentive. Reception staff very helpful, helped me order something from Mexican amazon to the hotel with no problems at all and friendliness...

Mine and my partners experience here was extremely positive. We didn’t go all inclusive so can’t comment on the food etc, but the hotel and service we received was great, the hotel was very spacious and clean and had everything we needed. The private beach was wonderful and very clean. The location was perfect for us as we was far enough out of the hotel zone and only a bus ride away or 6 dollars on...

We stayed at Emporio Cancun with my wife and our 8-year-old twin daughters, and we were honestly surprised by the high quality of the hotel—it was well above what we expected. The gastronomic experience was a major highlight. Being able to secure reservations at renowned restaurants like Fasano and Bacoli made our trip truly special; the food was world-class. Another point that deserves special praise...

Good value for money. The hotel is close to the airport, and it’s very convenient since buses to supermarkets, malls, and downtown run frequently. I was especially impressed by how dedicated the beach lifeguards were—they clearly take safety very seriously. There are quite a lot of stairs, which can be a bit tiring at first, but after a few days you start to figure out shortcuts, so it becomes manageable...

Its a great property with breathtaking views of the beach. We had the beachfront room with amazing view. Staff is very polite and tries their best to communicate even though 90% of them don't speak English. The dinner reservation booking process is very smooth and you can easily book a reservation with 2 restaurants for ala carte. The main restaurant CUA is buffet only and you can easily walk in to...

Ocean front room. Everything was great!! Had a great 5 days stay!!😊

The resort was GORGEOUS! The staff were super friendly and personable. Also, it’s very clean. Perfect for families who want the beauty of cancún.

hotel is new and clean. food and service is average. Beach is small and terrible, too many seaweed. Very windy as well.

The room was great, the food was good. But despite high price and paying for the preferred VIP package there was a push for upselling dinner meals, excursions, and day beds. We tried room service twice and both times the order was wrong and took 1.5 to 2 hours so we didn’t try after that. The kids club and kids park was amazing the staff was good for that. But for the high price and understaffing,...

I was looking for a reasonably priced, newly built, all-inclusive hotel and decided on this one. I chose this hotel because I wanted to stay at the hotel and use its facilities, so even though it wasn't in the main hotel zone, I was okay with it. Everyone was friendly, the food was decent, and I had a great time!

In general, it is good. But there is one weird thing when they promote the preferred club, sometimes 185usd / 135usd / 85 usd / 65usd

Although I made a reservation for 4 nights, when I arrived at the hotel, I was not able to stay in the club floor room due to the air conditioning not working properly, and was forced to stay at a different hotel. The alternative hotel did not meet my requirements.

Upon arrival, we discovered our room was a side sea-view room. The cost to upgrade was too high, so we opted not to and actually switched hotels for the remaining days of our trip. The staff were quite friendly, and the buffet offered a good variety of dishes. However, the salad greens weren't very fresh, and the dining area was quite noisy, possibly due to limited space. We also felt that their premium...

Spacious and clean, but you have to shout to be heard, and the layout is a bit odd.

Overall, it's pretty decent. This was the second hotel we've stayed at in Cancun, and while the first one was pricier, leading to a slight downgrade, it doesn't overshadow this hotel's strengths. Its affordability is definitely one of its major advantages. The interior decor is a bit dated, which is understandable as the hotel has been around for decades. The service was generally good, and the staff...

The room was okay, but it was really noisy outside the window because of the two air conditioning units.

The room was clean and tidy, and the food was plentiful and delicious.

The rooms are a bit old, and only the suites have bathtubs.

We had real good dinning experience at Los Velas.The Chef Miguel gave personal touch to our food and made cuisine which we love. He didn't even know our preference but he amused us. Also serving by Justo was really good. I really recommend these guys.

Hotel Cristal | Cancun, Mexico If you’re looking for that "1990s Spring Break" nostalgia mixed with a view that looks like a literal postcard, Hotel Cristal is your time machine. It’s not the sleek, ultra-modern glass tower your influencer cousin stays in, but it has a certain retro charm that I actually dug. The Vibe Let’s be real: the decor hasn't changed much since Titanic was in theaters. It’s...

We have been vacationing at this resort for the past 32 years. We have seen the upgrades throughout the years, as well as the consistent views of the most beautiful beach in Cancun. One thing that has remained constant and consistent is the people. They make our stay comfortable and like home. As our life has evolved into snowbird stage, we find ourselves at the Krystal for 10 days at a time for 3...

Fantastic atmosphere and dining, though rooms need a little TLC We had a lovely stay at this resort. Our first impression was very positive, and the reception team made us feel welcome right away. We opted for a paid upgrade to an ocean-facing room, which offered a beautiful view, though the room itself was just average. We did notice a slight odor in the bathroom, and the provided toiletries were...

Beautiful location! Right near nightlife/clubs and restaurants which you can easily walk too. All within minutes of the hotel. Rooms are outdated and I booked the club king balcony ocean view suite. But the balcony view was top tier. Service was amazing, staff is caring and the event staff are the best. The daily events are fun for all ages and they keep you well entertained. Being right in front...

The off-season is truly amazing – fewer people and a great price. The Caribbean really lives up to its reputation. As for restaurants, the buffet is actually the best. Definitely avoid the Japanese restaurant (unless you manage to get a teppanyaki booking), and the Italian one is just okay; the desserts have a strange artificial flavor. But just chilling out is still pretty good.

Excellent service, very friendly staff, and the food was superb. The room was very basic but clean, and the hotel, while small, was very practical. The only extremely negative part of our experience was an invitation we accepted for a 'beach membership' promotion. It wasted a lot of our time. A short, bald man got very aggressive with me because I didn't take what he was offering. They push you to...

To start with, this wasn’t my first trip to Cancún, and I’d stayed at a few hotels there before—I’m talking about budget options that were still in good locations. This time, I chose Crystal Cancún; it was much more expensive than the other hotels, even though the difference in location wasn’t that significant. For some reason, when I booked the hotel, (Trip.com) it was listed as all-inclusive, but...

Absolutely loved it! Great location for the beach, customer service is very friendly and the food was delicious

everything was excellent, except room tempetature was 17 celcius, too be truly, it was too cold to be in the room

Rooms are a little dated, staff was friendly and helpful and the food was better than average.

Outdated resort, buffet is garbage, resort is EXTREMELY outdated like old old! Washrooms are not nice. If you get ocean view it’s not bad view! Restaurant food is nice but once again buffet is completely garbage. Staff is nice. Location is good right beside the Cancun *****. Only bar rail alcohol included. Cost money for good liqour. By the way, water bottles cost money which is crazy and not cool...

Spacious room and adults only resort is nice! Food options were good and resort is in a convenient location.

Clean resort, lots of activities, able to find a beach chairs easily throughout the day, really good food. Enjoyed the tres leches cake.

At check in we were told we would be given an up grade, when in fact the room had only one bed. We specifically stated that we needed 2. No apology, needless to say we were downgraded.

We loved the hotel and entertainment team. Food was a bit disappointing at times, but the drinks and entertainment were great and the beach beautiful. My biggest suggestion for improvement is to take away some of the 'elite member' cabanas and put more sub beds for regular guests, as these were limited and the elite ones were mostly empty and they were trying to upsell all the time. The staff worked...

Finally got around to writing this review! My friends and I stayed at Sandos in Cancun from November 4th to 8th, and I just had to share our experience. I’ve been to Cancun many times — I truly love this place. But this was my first time staying at this particular hotel. To be honest, at first, I was ready to write a very negative review because the hotel turned out to be a bit different from what...

Food was awful. Buffet was cold or dried out. Service was average at best in restaurants. The adults only crowd was loud w party music, not relaxing or peaceful. Not enough seats at pool or on beach. Massage, room service staff and housekeeping staff were wonderful. Sauna in spa broke, hot tub dirty and needed cleaned. OVERALL GREAT LOCATION, would not recommend for adults looking for peace & quiet...

The staff are amazing! Special shoutout to Odalys at the check-in counter, Mario my butler and Salvador, the server in the buffet!

Great food, perfect size pool. Average beach, entertainment was not as good as past visits. Had first couples massage it was excellent. Had average weather and low numbers at hotel which may have effected experience.

friendly and caring staff, and entertainment and performances are great. The food is not great compared to other things, especially in restaurants. I recommend going to the SHE restaurant, not because of the food, but for the performance

Great staff, beautiful structure (general and bedroom), well taken care of, and amazing party vibes.

Very respinsive staff. Maintenance is completed promptly Air Conditioning soaked the floor and damaged our clothes. Someone was aware of the situation as the put a towel outside our door, but didn't report the issue. Didn't appreciate that. We lost two pairs of shoes.

All the workers were friendly and very helpful, making the experience even better. One of the days we were there, there was no running hot water and made us wait later in the day in order to shower.

The environment and food were generally good, nothing particularly outstanding, but definitely passable. The hotel's own entertainment activities were a highlight; they organized group activities for guests at the bar, by the water, and on the beach.

The room was spacious, and the sea view was absolutely beautiful. The all-inclusive services were also excellent, and the food in the restaurants was delicious. It was a very pleasant vacation experience, and the price I paid for booking in advance was very good value for money!

The balcony in the room was perfect for chatting. The room service was excellent. There are many restaurants in the hotel, and the sea is right outside the door with beautiful views. Overall, a perfect stay.

The location and food were both pretty good.

Not worth for 325 usd for 1 night, also we need to give tip for everything even if a drink, otherwise they will never give as per our expectations

Music vibe all day long till night. Enjoy the vibe if you are not an early sleep traveller.