4 star hotels in Mexico

There were a lot of mosquitoes, and the room was extremely damp. Compared to other hotels in Cancun, the service and sea view were just average.

The hotel is good but the beach is dirty and the staff is no so kindly , I thing then have to improve the service Then is focus about member not a simple visitor

The room was nice, the swimming pool was a highlight, but the food was rather bland, the $250 resort credits were very limited in scope and could only be used for spa treatments, and you had to pay taxes and tips yourself.

The hotel is very poor. I booked two rooms, one with a broken phone, one with dirty sheets, and the service was mediocre. It took 40 minutes to get someone to get a toothbrush because the hotel is so big. The staff rarely asked for directions and couldn't ask... Hotel It’s so huge that you have to walk everywhere to get a golf cart. The hotel environment is featureless. The rooms are all the same....

It is the best place for a vacation with family.

I've been a member of the palace resorts, palace premier and palace elite programs for a number of years and overall feel like I've gotten a decent value. I originally booked a room at the Moon Palace Grand and moved the second day to the Nizuc area of the resort due to the beds, view and location of our room at the Grand (They didn't have any King size beds as requested and the double beds were a...

Very comfortable stay. Everything was clean and cozy. The food was amazing and delicious. Highly recommended!

Good location , swimming pool and beach are very nice but the hotel room alit small. Food was ok

Good location , swimming pool and beach are very nice but the hotel room alit small. Food was ok

It's a shame that no alcohol is served after 11pm, but we were able to order beer and wine at the bar and drink them in our room.

Great hotel with friendly hotel staff who go above and beyond to accommodate our needs! High recommend staying here.

Everything was clean, the staff was friendly, and the food was delicious. I would definitely come back! I'll be back with my family next time!

This is an independent resort, quite a distance from the airport, so it's best to have your own rental car. Dinner requires a reservation, while lunch and breakfast are served buffet style with plenty of options. The sea view rooms offer panoramic ocean views. The waves can be quite strong, so most guests prefer to stay by the swimming pool.

Wonderful place.. top notch service… great food.. amazing hospitality and customer service

Pleasent place to be everything food drinks, rooms

I can’t say enough wonderful things about Hilton Tulum Riviera Maya! Everything has been absolutely perfect—the breathtaking nature, the abundance of wildlife, and the top-notch food and drinks. This is the kind of place we could happily return to again and again.

The hotel's facilities are top-notch, but the restaurant's food is quite mediocre and doesn't match the hotel's caliber. The location is inconvenient; you can only rely on local taxis, which are very expensive, and there's no Uber available. I'd recommend staying in Cancun next time you visit Tulum.

A decent all inclusive hotel with very nice service.

Hotel is at good location but rooms are old. We found hair of old guests in the shower. The water they leave is very small. It's very old style hotel. Good for one or two nights surviving in the city. Location is pretty good tho.

Our staying in this hotel was awesome fantastic! Top and outstanding quality. Special thanks to mr Jesus at the Lounge for breakfast. He was son king and helpful. We sincerely recommend this great hotel Camino Real

Nice hotel in a good location in the city of Mexico. Would recommend staying here to be able to relax and visit all main locations

The room was very nice, everything was great, but the price was a bit high. The hotel's location is excellent, and the surrounding area is very safe in Mexico. It's a very good choice for business trips.

Aside from the lack of a kettle, everything else was fine.

The hotel boasts a bold color scheme and excellent service. The bellhops, mostly older staff, are warm and attentive. The restaurant is beautiful, and the area is very safe. A short walk to the right from the hotel leads to the bustling Reform Avenue, lined with stylish restaurants, shops, and trendy, green spaces – a truly beautiful sight.

Beach front resort, isolated from the city. Need uber or taxi to get in and out. Excellent breakfast with ocean view, dinner need to make a reservation then you get full service, considering the volume of guests need to have dinners, don’t expect too much. But overall good experience.

Me and my wife had a great stay in this property and considerably one of the best… if you are looking for a laid back atmosphere away from the party crowd this hotel is for you… food was delicious and actually one of the best we had compare to other resorts here in mexico and would be one of the best highlights of our stay, secondly the staff here are all nice and very hospitable and lastly the property...

the restaurants require reservation and unfortunately it is always fully booked! food quality is not the best

Good hotel for the price, food decent especially the Italian. Shuttle service was too restrictive and taxi service is very very expensive, check in was a bit poor and the gym staff were very rude.

The facilities were new, and the all-inclusive option was convenient as we didn't have to worry about food costs. However, getting around was very difficult because the hotel entrance is 4 kilometers from the main entrance, and Uber is prohibited. The location is a bit far from the main hotel strip, so that's something to be aware of. You can only get a ride via taxis affiliated with the hotel or through...

Staying at this hotel brought mixed impressions. On one hand, the property looks new and visually appealing; on the other, there were several disappointing and controversial moments. The check-in process felt quite strange. My room upgrade request was declined in an inappropriate manner despite my Hilton Honors Gold status. Additionally, no one assisted us in locating our room, and there was no introduction...

Hotel is nice and nice selection of alcohol for all inclusive, much better than expected especially compared to other all inclusives I’ve stayed at. There were far more children than I expected especially babies and toddlers. I think the bed was the worst. There were so many springs in the bed that after 4 days I have the worst backache.

Overall 6/10 stay. IMO, the resort needs some updating/sprucing up. The grounds are meticulously maintained, but the rooms is where some of that attention needs to be. Our room had blood on the bathroom wall, half used conditioner and lotion bottles. Water leaked continuously from the shower out onto the main floor. None of the restaurants take reservations. It was chaos. We got to the steakhouse at...

Great place to stay, staff was great they where always on there’s toes to serve everyone. Nice in every way. N all the food was good that we got to taste..would definitely go back for a get away

The room, pools, and other amenities were great, but the Riu Entertainment team, despite working extensive hours were always outstanding! In particular, Nacho and Alexis were great and we loved AquaFit!

The room was clean ,stocked, and the showers were amazing. Loved the beach access. Bed was hard and caused me to wake up painful. Many of the staff provided inaccurate information on locations on the property, like the spa and certain restaurants. Food was tasty but most of the entrees were lukewarm.

The room was great. The hotel was very clean. Staff was very polite. Loved my swim-out suite.

We were very satisfied with the environment, the food, and the service staff! However, I have a suggestion: if you'll be spending most of your time sightseeing, I wouldn't recommend the all-inclusive option. We chose a five-night all-inclusive stay, but spent three days on tours, leaving at 7 am and not returning until 7 or 8 pm, wasting over $400 USD on food each day, haha. If you pay for your own...

The hotel is awesome. The communications system isn't designed for foreigners; the processes are designed for working with US citizens.

We liked the beach. Clean. All-inclusive with limitations. Room service and restaurants. Bars close at 10 pm.

This resort has met all my expectations and beyond. Room was nice and clean, and the all inclusive food in all the restaurants were good. Hasienda Sissal was a restaurant that stood out, the live music on Tue and Thu nights were worth experiencing. We went sea fishing one day and brought back some fresh fish with us to the hotel and to our surprise the kitchen cooked the fish for us as of the all inclusive...

The staff were all kind and never asked for a tip. Even Japanese people can relax at this hotel. Although it is a windy area, the pool and beach are frequently cleaned and always clean with no trash on the ground.

The room side and cleanness is good. Pool and beach access is super for those love swimming. Food was so so, not various options, however generally ok.

Very good location. Walking distance to main attractions. The bed was very comfortable.

Really good experience for one night if you have enough money. The buvet is the most comfortable I have tried in my life. The bellboy can store our luggage for free (seems that) which also save our time and money for traveling in other cities.

Very dynamic dated hotel in city centre. Great location, it’s one of the pick up points for many day tour. Roomy twin double bed room. Cleanliness was alright, the hotel is a bit old. Overall ok.

clean bed sheet, just a bit old. Breakfast few selections. Overall ok.

good location, nice facilitie, highly recommended if you are visiting Mexico.city

I've stayed here twice now and have been happy with everything. The location is excellent and the facilities are good, although the room interiors are a little dated. Staff are pleasant and helpful. Overall good value for money.

It's alright, not bad, but not as good as the online reviews say...

Fantastic service and beautiful rooms.

Great all inclusive hotel. The staff was very friendly and welcoming and there was so much to do during our stay. The room was amazing as well as a good selection of food/restaurants - will definitely come again.

After reading other people's reviews, I finally chose this all-inclusive hotel. The food there was not as good as I expected. It was just average. The daily courses arranged by the hotel were organized by the hotel staff as coaches. There were basically not many people taking the indoor courses or they were directly cancelled. The activities in the outdoor swimming pool were very popular.

Everything was good, but I experienced racial discrimination at a Mexican restaurant, which made me feel uncomfortable and unwelcome.

The service is very good, the hotel is large, the beach is beautiful, and the swimming pool is large and clean. Tipping is free, the food is rich, and dinner needs to be reserved. After checking out at noon, you can stay to eat, drink and play until you go to the airport

EVERYTHING WAS GREAT!!! We had a fantastic time; we were 26 strong; ages 16 -73; a family wedding; and we all really enjoyed ourselves!!!!

Everything was amazing! Except for our bathroom - it had a smell that would not go away…

Good service and nice resort. Will return. My only disappointment was the drinks. Very watered down and weak. We ended up buying our own alcohol for the room so we can make our own. Other than that had a great time

When I arrived I was checked in by Concierge and upgraded to a balcany room with seaview, I did not anticipate the room to have an adjoining room with gaps around that door as well as gaps around the main door and balcony door. The room was NOT quiet at all, I did raise this with the team but the only solution was to move and after a long flight, unpacking and trying to settle for a holiday I didnt...

Best beach that’s calm, beautiful and safe for all ages. The staff are amazing. They really go all out to give you the best experience. The entertainment staff are the best and the shows and activities offered are fantastic. The resort itself needs some work. The main pool has sharp broken tiles in it. The preferred club pool is lovely but not heated. There are water leaks throughout the building including...

The place was phenomenal and everything included was a plus on not having to worry other than the restaurants offered! Staff was great and very attentive and always willing to help! I would recommend anyone to come here and will be returning for my next vacation!

We enjoyed ourselves so much. Good hospitality and nice beautiful beach. The food from the restaurants are very yummy. Wish to return again.

Excellent service and a great room.

It was first time to enjoy all-inclusive hotels. Ocean view from the room was beautiful and inside was clean and big! Everything inside the refrigerator was complimentary.

The hotel is surrounded by beautiful white sand beaches. The food, drinks and snacks are very good. Staff are very attentive and police. Worth !

The location and ocean view is excellent. There are 8 restaurants and 24hr room service available with a wide variety of food can provided. The staff are nice and helpful. However, the beach is not that clean

The location and ocean view is excellent. There are 8 restaurants and 24hr room service available with a wide variety of food can provided. The staff are nice and helpful. However, the beach is not that clean

We had real good dinning experience at Los Velas.The Chef Miguel gave personal touch to our food and made cuisine which we love. He didn't even know our preference but he amused us. Also serving by Justo was really good. I really recommend these guys.

Hotel Cristal | Cancun, Mexico If you’re looking for that "1990s Spring Break" nostalgia mixed with a view that looks like a literal postcard, Hotel Cristal is your time machine. It’s not the sleek, ultra-modern glass tower your influencer cousin stays in, but it has a certain retro charm that I actually dug. The Vibe Let’s be real: the decor hasn't changed much since Titanic was in theaters. It’s...

We have been vacationing at this resort for the past 32 years. We have seen the upgrades throughout the years, as well as the consistent views of the most beautiful beach in Cancun. One thing that has remained constant and consistent is the people. They make our stay comfortable and like home. As our life has evolved into snowbird stage, we find ourselves at the Krystal for 10 days at a time for 3...

Fantastic atmosphere and dining, though rooms need a little TLC We had a lovely stay at this resort. Our first impression was very positive, and the reception team made us feel welcome right away. We opted for a paid upgrade to an ocean-facing room, which offered a beautiful view, though the room itself was just average. We did notice a slight odor in the bathroom, and the provided toiletries were...

Beautiful location! Right near nightlife/clubs and restaurants which you can easily walk too. All within minutes of the hotel. Rooms are outdated and I booked the club king balcony ocean view suite. But the balcony view was top tier. Service was amazing, staff is caring and the event staff are the best. The daily events are fun for all ages and they keep you well entertained. Being right in front...

The off-season is truly amazing – fewer people and a great price. The Caribbean really lives up to its reputation. As for restaurants, the buffet is actually the best. Definitely avoid the Japanese restaurant (unless you manage to get a teppanyaki booking), and the Italian one is just okay; the desserts have a strange artificial flavor. But just chilling out is still pretty good.

The room was great, the service was very friendly, and the location was excellent for sightseeing.

Second time I go to this hotel. Overall I really like it. Two things that disappointed me this time: 1/ I specifically asked for a one big bed room and they said it was available, then they gave me a different room and 2/ they didn’t fill the body soap when it was almost over, we had to use the hand one to shower.

Good hotel with great services! 1. You can reserve a shuttle from here to Airport(MEX) 2. Give a try for the restaurant Daikoku at Floor B1

Overall nice place to stay Especially Premium Levels

The hotel's location is very safe and convenient, and it is close to major tourist attractions. The view in the room is pretty good, but the hotel itself is a bit old.

I like this hotel. Very conveniently located. Plenty of restaurants around. Easy to local transportation. Nice staff.

Ocean front room. Everything was great!! Had a great 5 days stay!!😊

All the staff were very kind and friendly. The facilities were clean and convenient. Please note that there are a few services available in the morning.

Hotel was over crowded, swimming pools were full of people. Difficult to fina a space to sit. Amenities are less than the capacity . Kalpesh shah Kenya

The all-inclusive hotel restaurant is OK except for the buffet, but the other food is not good. There is no Chinese restaurant.

The hotel is a bit old, the air conditioner makes a sound like every 15minutes, but the hotel staff are generally nice and helpful

Excellent service and great location Great food quality.

This resort was everything we hoped it would. A perfect balance of tropical but not jungle like, modern but not over the top where you don't feel like you're in Mexico. The staff were all wonderful to work with from the time we checked in until checkout. Was it perfect? No! They just reopened after a huge remodel of the resort. The usual opening hiccups but nothing that time won't correct. The...

The room was clean and felt very spacious. Our room had a great location, close to the kids pool. The staff were friendly, asked if I need anything before I even knew I needed something. We met no pushy sales people. The food was good at the buffet and the restaurants. The resort and staff were very family friendly. When our daughter couldn't participate in an activity one of the staff members chased...

Great family atmosphere, good food , clean rooms. The staff was excellent (Luis, Lucia, Lilliana)

My boyfriend and I just returned from Secrets Playa Mujeres and we have nothing bad to say about this place. It is beautiful with staff that is friendly and welcoming. The resort is peaceful and calm, but the activities and events make the nightlife exciting. During the day, they had activities like hat painting and finger painting lessons which made for a great souvenir to take home. The food is incredible...

We stayed here as a family of four and couldn’t be happier with our experience. From the moment we arrived, the staff made us feel genuinely welcome. The team greeting us at the entrance was warm and professional, and check-in and check-out were smooth and stress-free thanks to Rafael, who went out of his way to make everything easy for us. The service throughout the resort was outstanding. All the...

Our experience at Secrets Playa Mujeres was amazing. This is truly one of the best resorts we’ve ever been to. The property is beautiful, the atmosphere is relaxing, and the service was exceptional. We did have a small issue with our key card not working at one point, but the staff handled it quickly and were very helpful and accommodating. We enjoyed our stay so much that we are already planning on...

Excellent service, very friendly staff, and the food was superb. The room was very basic but clean, and the hotel, while small, was very practical. The only extremely negative part of our experience was an invitation we accepted for a 'beach membership' promotion. It wasted a lot of our time. A short, bald man got very aggressive with me because I didn't take what he was offering. They push you to...

To start with, this wasn’t my first trip to Cancún, and I’d stayed at a few hotels there before—I’m talking about budget options that were still in good locations. This time, I chose Crystal Cancún; it was much more expensive than the other hotels, even though the difference in location wasn’t that significant. For some reason, when I booked the hotel, (Trip.com) it was listed as all-inclusive, but...

Absolutely loved it! Great location for the beach, customer service is very friendly and the food was delicious

everything was excellent, except room tempetature was 17 celcius, too be truly, it was too cold to be in the room

Rooms are a little dated, staff was friendly and helpful and the food was better than average.

Outdated resort, buffet is garbage, resort is EXTREMELY outdated like old old! Washrooms are not nice. If you get ocean view it’s not bad view! Restaurant food is nice but once again buffet is completely garbage. Staff is nice. Location is good right beside the Cancun *****. Only bar rail alcohol included. Cost money for good liqour. By the way, water bottles cost money which is crazy and not cool...

Terrible check-in experience! I arrived around 2:20 PM, waited, and did a pre-check-in. I was told to wait until 3:00 PM to get my room number. Okay, no problem. But at 3:00 PM, I was left standing there for way too long because the system still hadn’t assigned me a room. I have never seen anything like this before. Staff behavior & neutrality: Being very tall (2 meters/6'7") and of African descent...

Clean and very nice! ^_^ The pre-booked meal was delicious! The buffet, however, was just okay. Since I don't drink alcohol, it felt a bit wasted on me.

Best hotel ever….. everything was great especially Alfonso one of the butlers, he was very nice to us

No hot water for three out of four days.

Service was very very bad, the food was ok. Water tasted weird, not the best service & some rooms had issues too.

Perfectly located on the Cancun Hotel Zone *****, this resort strikes a great balance — close enough to the action if you want it, yet far enough away to truly unwind. The property itself is charming, not overly large, which makes everything easily accessible. The pools are just the right size for activities and socializing, but the real highlight is the stunning beach — that’s where I spent most...

Great location. Exceeded our expectations as our room was upgraded and we were offered free breakfast. Excellent breakfast. Stayed 5 nights. Highly recommended. We will come back to stay again.

Great hotel at a great location! Walking distance to many must-see Mexico City places such as Templo Mayor Museum, Constitution Plaza, Palacio Postal, Palacio de Bellas Artes, etc. Roomy room with toilet and shower in separate rooms. Nice breakfast with many food choices.

Just completed a wonderful stay at the Hilton Mexico City Reforma! The room I had appeared to have been very recently renovated or, at least, was clean with new fixtures. Housekeeping kept the property very clean and the staff were all very friendly and accommodating. The staff in the Executive Lounge were especially terrific!! The location is great as well - a short walk to all of the Centro Historico...

I had a great stay at the Hilton Reforma in Mexico City while celebrating the birthday of my girlfriend. The staff made the experience feel special with very good and attentive service throughout my stay. The room was spacious, clean, and very comfortable, with a great view and high-quality amenities. Everything was well maintained and met the high standards I expect from Hilton. Overall, a very...

Excellent hotel in an area of the city I haven’t stayed in before. The staff here is outstanding, super friendly, very attentive and making you feel welcome. The lounge on the 26th floor was wonderful for breakfast and the happy hour. The hotel is very clean and updated. Lobby restaurants also very special and huge lobby bar. I didn’t get a chance to do the spa but ill try it next time because...

The Hilton Reforma has undoubtedly stolen a piece of my heart. This is where my love story began last year, and ever since, we’ve stayed at this hotel on every visit to Mexico—so far, about eight times. The staff is absolutely outstanding. Everyone is consistently warm, attentive, and genuinely kind. I’d especially like to recognize Abraham from the breakfast buffet, who remembers and treats us to...

Upon arrival, we discovered our room was a side sea-view room. The cost to upgrade was too high, so we opted not to and actually switched hotels for the remaining days of our trip. The staff were quite friendly, and the buffet offered a good variety of dishes. However, the salad greens weren't very fresh, and the dining area was quite noisy, possibly due to limited space. We also felt that their premium...

Spacious and clean, but you have to shout to be heard, and the layout is a bit odd.

Overall, it's pretty decent. This was the second hotel we've stayed at in Cancun, and while the first one was pricier, leading to a slight downgrade, it doesn't overshadow this hotel's strengths. Its affordability is definitely one of its major advantages. The interior decor is a bit dated, which is understandable as the hotel has been around for decades. The service was generally good, and the staff...

The room was okay, but it was really noisy outside the window because of the two air conditioning units.

The room was clean and tidy, and the food was plentiful and delicious.

The rooms are a bit old, and only the suites have bathtubs.

Good location for my visitings locally! I have been in this hotel for many times.

The service was great, nice hotel, the room was clean, and very big... the only inconvenient: our tv was broke but we reported it and the manager change us to another room, so it was perfect. Great stay.

The room was very comfortable and clean. Courteous staff

Facilities: Complete, including a coffee maker. The bathroom was also nice, with ample water for a good shower. The mattress was comfortable, neither too soft nor too hard. Cleanliness: Very clean, though the coffee maker seemed a bit dusty, as it hadn't been used in a while. Environment: Parking was very convenient. Service: Okay, very helpful, and the breakfast was also good.

Exceded my expectations, very clean and hassle free.

I had an amazing experience in this hotel. The personnel was very nice, attentive to my needs. The room was spacious enough, good water pressure, good amenities. The area was not noisy at night, the included breakfast was very good. All great experiences, at a very affordable price.