Hotel Jardín in Cancun
✅ Staff members like Marisol and José are frequently described as kind, helpful, and polite. ✅ Rooms are spacious with efficient air conditioning and comfortable beds. ✅ WiFi service is generally good and reliable throughout the property. ✅ The hotel offers free parking and 24-hour front desk services. ✅ Good value for the price, especially for short stays or transfer stops. ❌ Some guests report roaches in rooms and malfunctioning electrical outlets or TVs. ❌ The hotel is located in a neighborhood some find unsafe and stressed with little tourist presence. ❌ No elevator is available, which is inconvenient for upper floor rooms. ❌ Complaints about inconsistent customer service including a staff member refusing assistance. ❌ Additional fees for pets and cleaning are charged despite advertised pet-friendly policy.
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Description
Hotel Jardín is a modest two-star hotel in Cancun offering 29 rooms across a 4-floor building. Guests will find a range of room types from Economy Single to 3 Bedrooms Apartment, accommodating solo travelers to families. The hotel provides basic amenities including WiFi, free parking, and currency exchange. Rooms are described as ergonomic and spacious by some guests, featuring air conditioning and ceiling fans. While the hotel lacks an elevator, the front desk operates 24/7 with helpful staff like Marisol and José praised for their kindness and assistance. A public sandy beach lies 2.3 km away featuring umbrellas and loungers. The hotel does not provide breakfast but is near cafes and restaurants such as Matriz café and Domino’s Pizza within 300 meters. Travelers should note the hotel is located in a local neighborhood with mixed reviews on safety and environment. Overall, Hotel Jardín suits budget-conscious visitors needing basic comfort near Cancun's downtown and airport.
Location
Hotel Jardín is situated 18 km from Cancun International Airport (CUN) and approximately 1.2 km from the main ADO bus station, convenient for transfers. The public sandy beach is 2.3 km from the hotel, on the third coastal line. Nearby points of interest include the José Martí memorial about 1.8 km away. Essential amenities such as a supermarket are within 0.5 km, and several eateries, including Café Matriz and Domino's Pizza, are within a 300-meter walk. The hotel is located at Calle 4 Oriente Manzana 14 Lote 20 in the Supermanzana 64 area of Cancun, placing it close to local markets and coffee shops about a 20-minute walk away.
Tips
- Request a room on lower floors to avoid stairs since the hotel lacks an elevator.
- Bring your own microwave or mini fridge if you prefer, as guests have suggested these are not provided.
- Confirm pet fees in advance if traveling with animals to avoid unexpected charges.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Breakfast not provided
- Pets: Pets are allowed Types of pets allowed: dogs, cats Fee: Contact the property for details
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- 24-hour reception
- Currency exchange
- Smoke Detector
- Accessibility features
- Safe-deposit box
- Wi-Fi
- Shuttle
- Parking
The hotel is located on third line from the shore.
The nearest beach is located on the distance of 2300 m. It takes 35 minutes To the beach!
Street view
Video: Hotel Jardin Cancun, Mexico
Map
Reviews
Not too bad.
I would return with my partner
The room itself was very good; a HUGE bed and maybe a sofa bed too? The bathroom was nice too! I like this hotel it was very good
All in all I'm having a very good stay here so far. Hopefully it will remain the same until I leave on the 10th.
One thing that I suggest is that the hotel rooms should have a microwave, a coffee maker and a mini fridge. It's a very small investment but would make it then perfect place to stay.
Electrical outlet is not there to charge my phone. Couldn't get TV to work.
The young lady front desk at night is mean and not helpful at all. the two men in the day service are nice.
The hotel is located in a hidden poor and stressed neighborhood where one feels unsafe. It is a locals only hotel and there are no tourists the neighborhood.
I will never stay there again and won't recommend it for others.
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Hotel Jardín
How far is Hotel Jardín from Cancun International Airport?
The hotel is located 18 km from Cancun International Airport (CUN).
Does Hotel Jardín provide breakfast?
No, breakfast is not provided at the hotel.
Are pets allowed at Hotel Jardín and are there any fees?
Pets such as dogs and cats are allowed. Fees may apply; please contact the property for details.
What types of rooms are available at Hotel Jardín?
Room types include Run of House, Economy room, Economy Single room, Economy Double room, Standard room, 1 Bedroom Standard room, Standard Single room, Standard Triple room, 1 Bedroom Standard Triple room, Standard Quadruple room, Standard Family room, Standard Triple Family room, Standard Double room, Standard Sextuple room, Standard Sextuple Family room, Superior room, Superior Single room, Superior Double room, Grand room, Grand Double room, Apartment, and 3 Bedrooms Apartment.
Is there an elevator in the hotel?
No, the hotel does not have an elevator.
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Hotel prices for: July - August 2026 calendar
The average hotel price this month is 38 USD The best time to book is July 21, with rates starting from 35 USD