Grand Fiesta Americana Coral Beach in Cancun

What made our stay special were the friendly staff and how hardworking they were! They always had a smile on and were very kind and helpful. Thanks for welcoming us, I recommend staying at this hotel!

Nice location. Beautiful large rooms with nice views. Good was a big let down. Drink service was great

very good, clean, staff are friendly, food is great. Good for family trip

I was very satisfied with the environment and the food.

The ocean view room was absolutely stunning, absolutely gorgeous.

Disadvantages: The food is slow to serve. It is recommended to make reservations in advance. The facilities are a bit old, but it doesn't have a big impact. Pros: The food is delicious. The sea water is very clear. Victor at the front desk is very enthusiastic and helped us upgrade the room for free.

Let me start with the good things: all-inclusive, worry-free, food and beverage standards are really good (Japanese food is actually delicious for Asians, especially scallop melt; there are performances every night, the beach is beautiful (you can also walk to the Hyatt Beach next door for free & watch dolphins). Then let's start the complaints: I was in a really bad mood when I entered the hotel on the first day. They said that the whole hotel has sea view rooms, but they gave us a room with the most trees in the whole hotel!!! (I observed around the hotel), as shown in the picture, you can't see the sea at all... The phone was broken and I couldn't call room service or the front desk; there was no refill in the pen, and the device on the top of the door fell down and almost hit someone, the bathroom was old, the toilet cover was peeling and it hurt the skin when you sat down, the shower head was as shown, rusty + seriously clogged... Then the toilet was clogged, we had to go to the front desk to call someone to fix it. The bedding was very damp. At that time, I felt that I was wasting 6000rmb a night. There was no way to make an appointment for free activities by phone, you had to go to one end of the beach to ask, and when you asked, they said it was windy and there were two free kayaks and padel. We couldn't play boarding. When we asked when the wind would be less, we were told that we couldn't play all day. Then they promoted snorkeling (for a fee). After we left, we saw many people playing kayaks two hours later... We were too lazy to cross the entire sun-bathed beach to ask... The food was served very slowly. I don't know if it was to extend the dining time... Many restaurants had seats available but said that they couldn't serve us and we had to wait in line... In summary: If you want to book this hotel, you must be mentally prepared. Your money is spent on food and beach. Don't expect five-star hotel room facilities and services. Secondly, be prepared for endless tips to enjoy good service, otherwise you will be frowned, cold-faced, and neglected... The last two photos are of the rooms on the first floor that were being cleaned. They have much better sea views than the rooms on the second floor where we stayed 😩😩😩

The service is perfect! ! Everyone's service is super good.
There is child care, and there are child care next to several restaurants where you eat, full marks!
The sea view is super beautiful, the sea water is very clear, and the beach is white.
The sanitation is also very clean.
The room is a bit old, but it does not affect the beautiful scenery at all.
Recommended!

Facing the sea, with pleasant scenery, attentive service, and the pier to Women's Island is right next to it.

The hotel is in a great location and has very good facilities. The food is good, and some of the waiters are friendly and enthusiastic. But I have to say a few things. The damp walls of the hotel are all water-stained, and the bedding is damp. It is recommended not to wash clothes during your stay, and dry clothes cannot be taken out, as they will get wet. This should be because it is near the sea. But it is not suitable for long stays. There is another thing that made me very unhappy. I checked out at 12 noon, stored my luggage, and went to have lunch. The concierge at the baggage department asked me if I wanted to take a taxi. I said I would take Uber, and he was a little unhappy. When I came back to pick up my luggage, they didn't store my luggage and left my luggage alone outside the door. I was very angry at the time, and I felt like a guest kicked out of the hotel. It's too much!