Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive in Cancun
✅ Rooms are spacious and clean, with oceanfront views highly recommended by guests ✅ Butler service in the adults-only tower received praise for being attentive and available at all times ✅ Multiple guests commended the variety and quality of food, including an Italian restaurant option ✅ High marks for friendly and helpful staff including concierge and security personnel ✅ The resort offers diverse entertainment and recreational activities that keep guests engaged ❌ Some guests noted issues with room furnishings, such as stained sofas and damp bedding ❌ There were reports of average food quality and extra charges for certain services ❌ One review mentioned black residue in the balcony jacuzzi and limited beach area access ❌ A few guests experienced inconsistent service quality, particularly in housekeeping ❌ Concerns about beach conditions were raised, including rough water and aquatic plants
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Description
Turquoize at Hyatt Ziva Cancun is a 5-star adults-only all-inclusive resort located in Cancun's Hotel Zone. The property offers exclusively oceanfront rooms, including options such as Turquoize Sky Double and Quadruple rooms, some with swim-up access. Guests can expect soundproof rooms with air conditioning and private balconies showcasing sea views. The resort features extensive amenities, including a private beach area, multiple restaurants with buffet options, a spa and wellness center, and recreational facilities like tennis courts, billiards, and fitness center. Butler service is available in the adults-only tower, providing personalized attention around the clock. The hotel maintains high cleanliness and service standards, reflected in its 9.5/10 rating. Although pets are allowed on site, the hotel policies state pets are not permitted, and children are not allowed to stay. Payment by major credit cards is accepted, and the front desk operates 24 hours for convenience.
Location
Turquoize at Hyatt Ziva Cancun is situated on Blvd. Kukulcan in the Hotel Zone of Cancun, Mexico. The nearest beach, Playa Tortuga, is approximately 2.5 km away, while Cancun International Airport (CUN) is located 17 km from the property. Dining options nearby include Restaurante O, just 140 meters away, and The Lounge & Terraces restaurant at 156 meters distance. The hotel’s location in the hotel zone places it close to various amenities and tourist attractions, with easy access to currency exchange and car hire services on site.
Tips
- If you want the best experience, consider booking one of the swim-up oceanfront rooms for direct pool access and spectacular views.
- Take advantage of the butler service in the adults-only tower for personalized assistance.
- Since children are not allowed, this is an excellent choice for a quiet adult getaway.
- Remember to check the beach conditions if planning water activities, as some guests found the water rough and aquatic plants present.
Policies and conditions
- Child policies: Children are not permitted to stay at this property
- Cribs and Extra Beds: For all room types, cribs and extra beds cannot be added.
- Breakfast: Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: AmericanExpress, MasterCard, Visa
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Garden
- Terrace
- Private check-in/check-out
- Fire Extinguisher
- Adults Only
- Bridal suite
- Non-smoking rooms
- Soundproof rooms
- Room service
- Indoor Fireplace
- Smoke Detector
- Cable TV
- TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Shower
- Wardrobe/Closet
- Bathrobe
- Linens
- Alarm clock
- Laptop safe
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Iron and board
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Diet menu (on request)
- Breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Kitchen
- Coffeemaker
- Bottled water
- Free Wi-Fi
- Shuttle
- Car rental
- Airport transportation
- Transfer services
- Spanish
- English
- Korean
- Multi-language staff
- Tour assistance
- Billiards
- Karaoke
- Sun Deck
- Ping-Pong
- Parking
- Parking nearby
- Swimming pool
- Spa tub
- Outdoor pool
- Beach facilities
- Private beach
- Pool facilities
- Beach/pool towels
- Next to the beach
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Diving
- Table Tennis
- Snorkelling
- Tennis court
- Fitness facilities
- Yoga
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- First Aid Kit
- Pets Not Allowed
The nearest beach is located on the distance of 2500 m. It takes 38 minutes To the beach!
Street view
Video: Turquoize at Hyatt Ziva Cancun - Adults Only
Map
Reviews
I'm glad I lived long and hard to find a place like this on the other side of the world from where I live.
It's sad, but I can't promise that I'll come back.
I hope I never forget this memory for the rest of my life
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive
Are children allowed to stay at Turquoize at Hyatt Ziva Cancun?
Children are not permitted to stay at this property.
What types of rooms are available at this hotel?
Room options include Turquoize Sky Quadruple room oceanfront, Turquoize Sky Double room oceanfront, Turquoize Sky Swim-Up Quadruple room oceanfront, Turquoize Sky Swim-Up Double room oceanfront, Turquoize Quadruple room oceanfront, and Turquoize Double room oceanfront.
Is there a private beach area at the hotel?
Yes, the hotel has a private beach area and is beachfront.
Are pets allowed at the hotel?
Pets are not allowed according to the hotel’s policies.
What payment methods are accepted at check-in?
American Express, MasterCard, and Visa are accepted forms of payment.
