Hotels on first line in Cancun

Staff upgraded us to a large room that was nice. The beach and pools were great. The food was notably bad but the staff were all super friendly.

The buffet was really good, there was alway a good food options and again service at the table was great! The hotel is smaller, the pool water was cold making it tough to utilize the swim up bar

Friindley staf good food vclean pools clean room really nice beach very nice shopping mall across the street

We had a family room with two rooms, two full beds and a pocket bed, and two bathrooms. It could have used fans in the bathroom; the vents were there but no fan. The food at the buffet was varied and quite good

We found out through trial and error that you had to line up at 4pm and then reservations were first come first served. We had the opportunity to try one restaurant and waited an hour for small portioned mediocre food

It could have used a games room or some other activities besides pool and beach. They do have a gym with steam, sauna, and shower which was nice. The beach was incredible! The pool was fun especially the swim up bar

The buffet meals were good, but too crowded, especially at breakfast: queues to get in, queues to get served. The two outstanding restaurants were the steakhouse and the French restaurant

The check-in queue was incredible, an hour's wait. There were very few staff members; the person who helped me was very friendly, but after that long, tiring, and hot wait

Everything went well. The only thing was there were a lot of people.

Hotel was nice but is a bit dated with some areas like the mini golf course needing a bit of work. The restaurants were very nice but the dinner buffet left a lot to be desired. Overall we enjoyed our stay here.

Compare with 2 years ago. The quality of food and services are lower than before. Probably will go somewhere next time.

The staff are very enthusiastic, but there are not many restaurant options, making it difficult to locate

My husband and I stayed at El Dorado Seaside Suites for one week for our honeymoon, and the experience was absolutely marvelous. We booked the Honeymoon Oceanfront Suite, and it exceeded all our expectations

We just wanted to say thank you genuinely to all of the dedicated staff at El Dorado Seaside for truly making and inviting us to a welcoming and potential second home

There are so many options for everyone’s taste; from little snacks of tacos and nachos to full gourmet restaurants. The chefs did not disappoint, and the service and bar staff were able to up the tier that much more

Every detail made our honeymoon memorable, and we are already looking forward to returning in the future. Highly recommend this resort for honeymooners or anyone looking for a romantic and luxurious getaway

From the moment we arrived, everything felt special. Israel from Lomas Hospitality Transportation picked us up at the airport and was amazing—professional, friendly, and made us feel welcomed right away

In all honesty, the resort in entirety made up a wonderful vacation. From the point of pick up from Lomas at the airport, to each staff interaction, to the unfortunate proceeding of the end of our trip

They did not chase you or harrase like some other resorts. My family and i had a good time. We spent 2 full days there and enjoyed the pool and beach. The other days we went out Over all its was a great stay

Excellent staff!! They’re so accommodating and flexible. They made sure we would enjoy our stay here. And loved the food!! Food in the buffet was not the same everyday, which I really liked. Definitely recommended!!

Very deceiving about rooms as beach view rooms has balcony but only for standing, it is not a conventional balcony. It’s a half baked experience rather than a full scale resort experience

Nice property, pretty chill. Small pool with only 2 restaurant in the resort. Easy access to public transportation and walkable distance to party zone.

I booked it last minute but would have probably researched better before booking. Not entirely satisfied but we were active and took trip to isla and xcaret so our trip went well

The restaurants on-site were decent, but service was consistently slow, particularly at dinner. We often had to wait just to be seated, even when tables were visibly open

Even if you wake up early to grab a beach chair by the pool, there was none available as they reserve so many for premium members

This resort really lives of the great staff and the absolutely stunning beach views. I would maybe come back but not in a king bed room because the noise was unbearable

Sergio the bartender had great mixologies and definitely ENERGY! I loved it! The chef at Tavo, Nathan, gave me the best meal I’ve had from the resort and the hostess Jomira for letting us in when we said we weren’t satisfied with the other place

I’m also quite sure they just reheat pre-made food from the kitchen as the food came out in 10mins or so when I was dining in one of the a la carte restaurants lol. The food texture was mushy… Only soups were good

It was quiet and no one was super drunk. The staff speaks English impressively well. You can tell the hotel has been remodeled recently and it’s lovely. The room design is actually cute with brand-new outlets

See, I’m not a picky traveller as I don’t have high expectations from all-you-can-eat places generally but even so most food was lacking flavor. I truly think it’s because of their targeting demographic

Outside bar was been completed days after I arrived, and then when completed only played elevator music which could not be changed as it was standard on usb stick very disappointed, only one part of the pool was illumined at night which seemed dangerous, not enough poolside umbrellas for protection from the sun

Food and drink are all included, but it's okay if the requirements are not too high. The beach bar is very good, the Japanese restaurant is not good, not even Wa*****, and the Rib Eye in the steakhouse is great

Apart from morning pool exercise no other activities was available, Mexican night no holiday maker participation

I liked the hotel although it is small and some restaurants were closed it was good, the breakfast is not that rich but the snacks and dinner are delicious, the service from all the staff is excellent, highlighting Martin from bellboy, Moisés and Fermín from the bar from the pool, incredible!

The positive thing I will take for this hotel is the staff (Oscar breakfast waiter his energy in the morning was infectious) also bartender Ricardo for poolside bar when it was completed made me felt welcome when I came to the bar

The room is big, but you can't see anything from the second floor of the bay view room. The sea view is good from the third floor and above of the sea view room, with a large balcony

I wouldn't recommend the all-inclusive package, as the food is quite mediocre and not all restaurants are included – some require a multi-night stay. The beach, however, is lovely and has relatively few seaweed issues

Everything was amazing at this hotel except for a couple things. Especially enjoyed the gourmet Italian restaurant, Chianti. Service there is the bomb! The pool is small and overcrowded, however

I stayed in a sea-view room, which was incredibly spacious. The room was clean, tidy, and comfortable. The sea view was absolutely stunning. The hotel's dining options were also excellent.

The food and beverages at the deck restaurant and on the beach were more than perfect. The quality of the food was excellent, the menu was great, and the fruits and drinks were absolutely the best

The restaurant works very late every day, allowing guests to have a meal at any time. It is particularly worth mentioning that the front desk staff, Aejandro and Olivcr, helped me with everything

I want to thank these two handsome Mexican lads! Next time I come, I will still choose NYX!

This shows a serious lack of planning, inventory control, and respect for guests’ time. At the restaurant located closer to the beach, the service was equally poor

Check in: stood in line over an hour and then stood in line another hour to get room Room: when you have 4 people, why are the beds pushed together?? No privacy (bathroom door not full and if you turn the bathroom light on, the whole room lights up The app never worked for us to make dining reservations Evening shows were excellent

During my stay at this hotel, the experience was disappointing and far below expectations. The bathroom door scraped when opening, which is a basic issue that should have been resolved with minimal maintenance

There was an excessive delay in assigning a table, and the waiting time for a server to attend us was unjustifiable. The service was slow, disorganized, and unprofessional

The pillow was uncomfortable, directly affecting the quality of sleep, which is unacceptable for a hotel that presents itself as a comfort-oriented option

On two occasions, we waited in line for the taco restaurant and, after waiting, were informed that we could not enter because the food had run out

Responsive and friendly staff! Lovely beach and great Caribbean sea

The photographer on the beach was phenomenal. The difference in sides is weird. If you’re on the main building; the rooms are stunning and comfy

The staff were amazing! Mario, Armando, Julio. Those are my shout outs! You are welcomed, anything you need they are willing to assist and always professional and friendly

I visited friends at high end resorts and you can not beat the kindness of the staff at this resort!

Clean room with air conditioning. We get vacation for 4 kids and all of them was happy. Nice place.

The staff is great! Vanessa in the kid club was wonderful to our boys. By the third day the restaurant folks new what coffee and drinks we wanted

The bars run all day long and have a long list of drinks they offer however they can make pretty much anything you’d like. The room was beautiful and clean and had a gorgeous view of the ocean

The Cielito Lindo offers a delicious breakfast including eggs any style and fantastic tacos and quesadillas made to order as well as a great dinner menu featuring classic Mexican dishes

The best part of our stay was the service. The staff in the lobby were so kind and willing to help us with anything. We would like to especially thank Yeing for going out of her way

Next to it is the bar and a burger station that runs for lunch. The Japanese restaurant serves lunch through to dinner offering sushi and dishes like yakisoba and teppanyaki

Both restaurants were delicious, and we found ourselves there for almost every meal. The buffet has a large selection of food and many options for everyone

Thank you to one of our servers Angel Cruz for his exceptional friendliness and making us feel part of the Dos Playas family

Absolutely wonderful resort! We had great service at the Mexican restaurant Frida from Alonso Leon & Didier and the food was delicious, similarly El Pescador was tasty and fresh and Baudelio was a wonderful server, lastly Italian restaurant was delicious as well and Rafael was great! Lorena from the Omelette station was kind and speedy making omelettes

Entertainment was always so fun thanks to Joel, Luis, Monce, and Uciel they were energetic, engaging, and welcomed everyone to participate! Food at the buffet was always delicious, rooms are very clean! Can’t wait to come back!!

Very good place to vacation and visit the beautiful surrounding beaches, Isla Mujeres, Puerto Morelos, Cozumel, Playa del Carmen, Isla Contoy, Playa Tortugas, and of course you can not miss the cenotes that are worth knowing, a Mexican paradise excellent to return again and again 👍

The server (Danny) was super nice to us at the Italian restaurant. He made sure we were content with everything and was very attentive with our orders

He came and sung happy birthday with another coworker and they sung beautifully. Thank you so much for this awesome experience

Service: Service here is EXCELLENT 👍 every staff is nice and friendly and ready to help, they are trying their best you can tell, the food is amazing, the drink is great, the fries in the deli is fresh and crispy! Location: convenient and the beach is absolutely stunning, out of this world I booked FRIDA Mexican restaurant, the Mexican margarita is amazing, the service by Alonso Leon is great 👍 Alonso...

Gorgeous hotel!!!! All inclusive, several restaurants and bars for every taste, show programs, dancing, friendly and positive staff, service at the highest level.

The staff were very helpful, but the hotel app wasn't working, which was inconvenient. I wanted to change a restaurant reservation, but when I canceled it, I couldn't make another reservation

First of all, it has everything for the price The room condition was also good It was available before check-in It was connected to the sea, so it was good to go see. The variety of restaurants was a bit disappointing

Do you need to make an appointment one or two days in advance? Those who like to take pictures by the sea can take pictures on the beach of this hotel. The sea here is blue-green and very clear

Her kind and sympathetic heart and the way she devotes herself to her work and treats guests as dear people, her professionalism and ability to communicate with guests in Russian relieved my tension and constraint

It was my first time in Mexico. Although I was a guest of your wonderful hotel for only 4 days, and I was alone. But I saw more than I could imagine. Special thanks to the hotel employee Margarita

We booked this last minute, and it was a really nice place to stay with two young children. It also has two pools, and a zero entry water park. There was a buffet or order off the menu option for all meals

A few things would make it better: the pools were pretty cold. Our kids love the water, but they had a hard time

good rooms, excellent location in the heart of the hotel zone, very good value. The food not a lot of choices in buffet, but good. The facilities are very good. Service excellent.

The room it's ok, the house keeping service it wass good, the only concerns its reject linen and provide amenities like conditioner body wash, and more wash cloths

I booked my stay for a week with the intent to stay indoors in the supposedly resort as ******* has listed! I couldn’t !!!! I will be dealing with ******* for false advertising !

Some of the staff were very friendly, others were standoffish, not sure if that was due to language

Everything was great, from check in to check out! The staff was amazing especially the butlers and the assitance staff!

Excelente mantenimiento de las instalaciones, muy buen nivel de servicio y buena comida.

I had a really nice stay at Nilu Cancún by Selina! 🌴 The location is perfect — right in the hotel zone, close to the beach and bus stops. The vibe was super chill, and I met some amazing travelers in the dorm

The location inside a jungle was very attractive and athmospheric. In the beginning, we were somewhat lost because the parking was located on a different location rather than near the entrance

Great location, super close to the beach, good facilities, pool, bar and Great Lake view

The hotel is also about a 10-minute walk from the beach, which is very convenient. Considering the price, it’s definitely worth recommending. Friendly staff, good Wi-Fi, and a comfortable stay overall

The common areas were abundant with a large outside pool and fairly priced drinks considering the location. One of the shining gems though was the baggage storage

The hotel is in a nice location, close to restaurants and the main activity areas. There is plenty of free parking available, which was very convenient. However, there are a few drawbacks worth noting

Pool was very nice but lots of seagulls. It would been good to have someone constantly serving at the pool to pick up food etc to keep the seagulls away. Staff were all very friendly and helpful

Overall we enjoyed our stay at Ocean Spa hotel, it was clean, well kept, and safe. The ocean view was pretty but the beach was more of a harbour beach as other reviews have said, not really for swimming

Reminds me more of a family kinda place with kids. I left every meal hungry still. A little outdated but worth the money. Other thing is they should mention you can not go in the beach water at this resort which ******

Best customer service, rooms maintainly neat. Salute to Chef and kitchen, prep and servers, food is healthwise and we love it! Shout to the cool bartender, Jesus. , Enrique and Manuel on dining

We enjoy our stay, Thank you so much

My husband and I want to give a shoutout to the server Luis though as every time we went to the Frida restaurant his service was phenomenal, always taking initiative to refill drinks, giving good recommendations and working at a fast pace

Good if you like it lowkey and the morning buffet and that is pretty good but more variety would have been good but I’m not picky. I think it shares a beach with temptation

I saw a bit of adults only things but I did go for a scroll so probably my only fault haha but just saying if you have kids keep them close

I loved it was great for one night had a lot of fun. I liked the other places around the area but this was a bargain price

However, the hotel's location is a bit poor for watching the sunrise

Always great time. Very intimate but perfect

Great customer service from the staffs.

But there are pools of all kinds all around, and restaurants to suit every taste

We love our stay when we come to Garza Blanca,; beginning with the bell man, Fermin, who treated us like family and made sure to answer all questions; next the food is amazing

We were especially impressed by the activities team, who did a fantastic job getting the teenagers (and adults) involved each day—pickleball, beach soccer, water park race contests, and more

Dao restaurant is fabulous, our waiter Geraldo there made us feel like royalty. The new restaurant at Mussai ( the NOI) was absolutely delicious. Been here a few times and the entertainment just gets better

We never went more than a minute at the beach or pool without a server asking if we needed anything. The restaurants were the same—exceptional service all around

We had a great time at Garza Blanca Cancun. The restaurants are terrific, especially Bocados and Hiroshi, the pools are spacious and warm, and the rooms are well appointed

Cabanas and beach lounges were always available for use. We were 11 minutes for the airport, access to the bus (which is $1 US) and felt extremely safe at all times. I definitely would book again with them

Some amenities a bit outdated, but would come back for the lovely stuff, and nice food and drinks.

The hotel d environment is comfortable facing the beach, and the restaurant breakfast established rich like to wake up to see the sea in the beach can roam freely. But the hotel facilities are more dusty.

We paid a small fee for a late departure, which gave us continued access to the facilities and food for a very good deal, perfectly matching our evening flight schedule

However our room was quite spacious with lot of storages and a beautifull view, The staff was extremely friendly and not pushy at all, which was greatly appreciated

The hotel is quite peaceful at night, which is nice if you're not looking for a party hotel. The staff was attentive and remembered us, making us feel valued

The hotel was well appointed and conveniently located near a mall, though not very close to the beaches. There’s an infrequent buggy to a nearby beach club at SLS, which takes about 15/20 min walking

The hotel's location is decent, close to a commercial area, and getting a taxi is quite convenient. The room's blackout curtains are really good. However, all the water in the room has to be paid for.

Blackout curtains were great! While the staff could have been a bit friendlier (not to say that they were rude), the overall experience was positive, making it a good stay overall

Amazing stay at the Renaissance Cancun Resort & Marina! The hotel is modern, very well located, and the rooms are comfortable with a beautiful view

A special shout-out to the staff, who were always welcoming, professional, and attentive. I highly recommend it for a stay in Cancun 🌴

The pendant lamp above the bedside table was more for show than function – it actually fell off and shattered, causing a power outage for half an hour until an electrician fixed it