Hotels on first line in Cancun

Amazing position and real nice hotel. Service was ok but not really focusing in customer-resolution-problems. No control of beach spaces between all customers. Sushi incredible.

Excellent service, very friendly staff, and the food was superb. The room was very basic but clean, and the hotel, while small, was very practical

The only extremely negative part of our experience was an invitation we accepted for a 'beach membership' promotion. A short, bald man got very aggressive with me because I didn't take what he was offering

The only bad thing of this Resort, we did not like that the bars around the pool they all close at 6 pm

They push you to make a decision on the spot, and we felt truly uncomfortable with the whole situation. It made for a very unpleasant moment

We changed rooms because on the far side we heard too much music from the club. We paid a smaller fee the upgrade, but staff was super accommodating and the room was always cleaned everyday

hotel is new and clean. food and service is average. Beach is small and terrible, too many seaweed. Very windy as well.

The beach was lacking and not very pretty. The pool was big and with so many chairs you could get a nice spot. It was odd to me that they had the daytime entertainment but then wouldn't have music after that

Clean room, ocean golf course and pool view. Mini fridge was restocked when asked promptly. Very friendly and welcoming staff!

I chose this hotel because I wanted to stay at the hotel and use its facilities, so even though it wasn't in the main hotel zone, I was okay with it. Everyone was friendly, the food was decent, and I had a great time!

Overall, it is a good tourist resort. The beach is beautiful, the food is rich, and there are many activities. Of course, it is a little worse than Bali, Indonesia

The 24-hour room service is very convenient. This time I stayed in a room with a small swimming pool (footbath). It was OK for taking pictures, but it was a really useless facility. Drinks: The drinks are all delicious

If I had to give any feedback, the service at the actual beach might have been a little faster if it wasn't perfect! We'll be back

It’s a big scale hotel with all the facilities, swimming pools are nice. Service is just standard, welcome snacks are missing and we have to ask to slippers

Magnificent resort in Cancun. Our dream holiday was perfect choosing this hotel. Super friendly and attentive staff, the pool is amazing and the beach area just incredible.

However, a significant drawback was the excessive amount of seaweed on the beach directly outside the hotel, which made it less than ideal for anyone who enjoys ocean swimming

• Staffs are friendly, polite & helpful. I like the quiet and avoid the crowds of tourists from the all-inclusive hotels.   • Breakfast is delicious with a variety of choices.   • The beach is clean & beautiful

The room was fantastic, and the hotel facilities were also excellent. It has a private beach right on its doorstep, and the service was exceptional

Also every night around 9:30, sea turtles will come up to the beach right behind the resort! We highly recommend checking them out

Upon arrival, we discovered our room was a side sea-view room. The cost to upgrade was too high, so we opted not to and actually switched hotels for the remaining days of our trip

The staff were quite friendly, and the buffet offered a good variety of dishes. However, the salad greens weren't very fresh, and the dining area was quite noisy, possibly due to limited space

We also felt that their premium sea-view rooms didn't offer as good value for money as the Grand Park next door, though their lower-priced rooms seemed like a much better deal

The service was generally good, and the staff were quite friendly and enthusiastic. The ocean is beautiful, and the food was decent. The only real drawback is how crowded it gets

However, if your main goal is simply to relax and lounge on a beautiful beach, then this place is perfectly adequate

I had an excellent time staying here. The staff was extremely friendly and accommodating to any request. The beach and pool area was breathtaking and immaculate. I really enjoyed my stay here.

We had real good dinning experience at Los Velas. The Chef Miguel gave personal touch to our food and made cuisine which we love. He didn't even know our preference but he amused us. Also serving by Justo was really good

You are right in the heart of the action. * The Beach: Pristine white sand is literally steps away

I really recommend these guys

You could probably eat your chilaquiles off the lobby floor (though I’d recommend a plate). It’s clean, functional, and unpretentious. Location, Location, Location This is why you book it

* The Nightlife: You’re close enough to the clubs to walk, but just far enough away that you don't hear every bass drop of "Mr. The "Cancun Tax" Fair warning: the city is getting expensive

Hotel was over crowded, swimming pools were full of people. Difficult to fina a space to sit. Amenities are less than the capacity . Kalpesh shah Kenya

The all-inclusive hotel restaurant is OK except for the buffet, but the other food is not good. There is no Chinese restaurant.

Nice flat screen TV with amazing views. Garden views and ocean view are amazing. Drink: drinks can be improve however the staffs are always friendly and it's very easily to get drinks during the day

Ocean front room. Everything was great!! Had a great 5 days stay!!😊

Very nice hotel, choosing an all-inclusive hotel in Cancun is definitely a cost-effective choice, because the price of restaurants in the tourist area of ​​Cancun is similar to the price in the United States

Food: good variety and the Mexican food there is great, however American and Asian food lack flavor and effort. Resort grounds: very clean and pools were spacious with like gardens and overall very pretty

First time at Beach Palace or any other Palace resort. Traveled with 11 and 14 year old kids. Love that everything is right there. No huge facility where you need to take golf carts to go to the beach or pool

The issue I had was with downstairs, the salespeople booked me to go with my 5 children to Moon Palace for a day pass, when Moon Palace mentioned that all my children had to participate in a 90 minute presentation, I told them I'm sorry, but will have to return to Beach Palace

I booked two (2) rooms at the Beach Palace and was happy with the rooms with the exception of the A/C which kept running which was fine, I just needed to redirect the fan

I enjoyed how respectful and caring the staff were. All of the meals were amazing 😍. The activities and events at the resort were awesome,transportation access was on point. The tour to Isla mujeres was so much fun

Food was on par for all-inclusives— not award winning but something for everyone. Staff were super friendly and attentive. Didn’t feel like I was constantly being pressured into tipping at every interaction

The hotel is generally good, though a bit dated. The location is excellent, within walking distance to the shopping mall, and the bus stop is right in front of the hotel

The beach had seaweed however we did not mind it and enjoyed lying at the beach cabana during afternoons. There were fun activities available during the day and evening. Food was great in all the restaurants

The resort itself is stunning, very clean, has friendly staff, and amazing service. The pools and beaches are gorgeous and the rooms are also incredibly clean

Highly recommended, a closed holiday home, it’s a bit troublesome to travel but it’s really a one-stop service! You can also eat anything, and there are several specialty restaurants to choose from.

This was an absolutely amazing experience, and if you are looking for a place to stay I highly recommend booking. We took a friends trip in December and everyone had a blast

Excellent hotel, great location, service, food, the staff's attention is very good, and the staff's treatment makes all the difference; I would definitely return.

The hotel is in a lovely, secluded location. It's really spacious, clean, and has very nice rooms. We were very satisfied and would highly recommend it. 👌🏼👍🏼

We loved the hotel and entertainment team. Food was a bit disappointing at times, but the drinks and entertainment were great and the beach beautiful

My biggest suggestion for improvement is to take away some of the 'elite member' cabanas and put more sub beds for regular guests, as these were limited and the elite ones were mostly empty and they were trying to upsell all the time

The staff worked really hard and were on the whole amazing. We had a great time and the New Year's Eve event was the best we had experienced!

But everything completely changed when the manager, Stefano Rayo, paid attention to our complaints… He turned out to be some kind of magician! Initially, we received a free room upgrade since I have Platinum membership with *******, but there was no hot water in the shower — we had to take cold showers even though we reported it several times

The issue wasn’t resolved… until Stefano found out about our problem. He gave us another, even better room with hot water! And his attitude toward us was simply outstanding — very respectful, polite, and professional

Finally got around to writing this review! My friends and I stayed at Sandos in Cancun from November 4th to 8th, and I just had to share our experience. I’ve been to Cancun many times — I truly love this place

friendly and caring staff, and entertainment and performances are great. The food is not great compared to other things, especially in restaurants

Fun experience with amazing staff. Nemo, our waiter Carlos, bartenders Domingo & Fernando were amazing. Love the concept of this hotel. Would love to come back

The staff are amazing! Special shoutout to Odalys at the check-in counter, Mario my butler and Salvador, the server in the buffet!

Great food, perfect size pool. Average beach, entertainment was not as good as past visits. Had first couples massage it was excellent. Had average weather and low numbers at hotel which may have effected experience.

All the workers were friendly and very helpful, making the experience even better. One of the days we were there, there was no running hot water and made us wait later in the day in order to shower.

This is the best resort ever, everybody is so friendly and helpful. Wanting to give a big shout out to one of the playmakers, Daniel, he is awesome and friendly and made the stay much better

Fortunately, I am very confident and comfortable in my own skin, but otherwise, some people would definitely feel discriminated against or feel like their presence was bothering the staff. Personally, I just didn't care

Not everyone appreciates comments about their appearance, even when they are meant to be positive. The Buffet Timing: On my very first day at 3:45 PM, I wanted to go to the buffet, but I was told it was already closed

Closing 15 minutes ahead of schedule? Not cool. The Positives: Staff: Aside from the staring, the staff is actually very kind, helpful, polite, and attentive. Food: The food selection is very rich

Staff behavior & neutrality: Being very tall (2 meters/6'7") and of African descent, I was constantly stared at and watched like a hawk by the servers at the public buffet restaurant

I also received several comments about my height. Again, I take it as people paying attention to me, but it would be much better if the staff remained 100% neutral

I tested the Mexican and Asian restaurants, and both were delicious. The Room: My room offered an exceptional view of the Caribbean Sea

There are areas of the hotel that are potentially slightly worn and building work currently in progress, we feel the new central bar area will be a great asset as would be nice to have a larger drink area for morning time after breakfast and then before/ after evening meal! But hotel generally kept very clean, we saw deep cleaning happening all around the hotel constantly, cleaning of steps, metal...

Reception staff very helpful, helped me order something from Mexican amazon to the hotel with no problems at all and friendliness

We love this hotel and especially thanking to the staff and Rocio Escovar for making our stay extra comfortable and feel us very welcome! Thanks to her we stayed twice longer than initially planned and later came back for two more nights

We have had a lovely 10 day stay at Emporio Cancun. The food was absolutely fantastic. Prepared freshly and beautifully

The private beach was wonderful and very clean. The location was perfect for us as we was far enough out of the hotel zone and only a bus ride away or 6 dollars on a cab

I truly can not fault this hotel, so close to the airport and the security was amazing too, not that we felt we needed it because we felt super safe in Cancun. Jem and Nicola room B702 8th-19th Jan 2026 ❤️

The balcony in the room was perfect for chatting. The room service was excellent. There are many restaurants in the hotel, and the sea is right outside the door with beautiful views. Overall, a perfect stay.

The room was spacious, and the sea view was absolutely beautiful. The all-inclusive services were also excellent, and the food in the restaurants was delicious

The hotel's own entertainment activities were a highlight; they organized group activities for guests at the bar, by the water, and on the beach

Not worth for 325 usd for 1 night, also we need to give tip for everything even if a drink, otherwise they will never give as per our expectations

It was a very pleasant vacation experience, and the price I paid for booking in advance was very good value for money!

Music vibe all day long till night. Enjoy the vibe if you are not an early sleep traveller.

This hotel is absolutely amazing and recommended. Five star service with good quality food, the beach is beautiful in the best location.

The hotel is very dated but the beach is one of the most beautiful ones I have ever been to!

They even have a smart robot that delivers food! The breakfast was extensive and delicious. I'd definitely stay here again and highly recommend it

Overall, the stay was quite pleasant. The lobby and rooms were comfortable, tidy, and clean. The front desk staff were also very friendly

Everything was very good. The staff were friendly, the cleanliness was of the highest level, and the location was perfect.

Nice hotel with restaurants and shops on the opposite.All the necessary amenities are provided in the room.

One problem we encountered is that people reserve sun loungers early in the morning and leave their towels there without even being at the pool

The beach outside the hotel was great! Foods were terrible

The front desk even called to check if there was anything that could be improved

Most importantly, upon check-out, they provided us with a pass that allowed us to continue enjoying the resort's amenities – including food, drinks, and pools – until 4 PM

We transferred from the adjacent Sunscape resort and had specifically requested a direct ocean-facing room

The property is larger, boasting more and more beautiful swimming pools, a well-equipped gym, and a wider selection of restaurants

It's a all inclusive hotels with Good Location great beach. The drinks could be better.

The room type was excellent and spacious enough, with a balcony facing the sea, allowing us to enjoy the beautiful Caribbean views daily

The hotel has a beautiful environment, perfect for a vacation, and the service is excellent. The three meals offered are also very generous.

However, the room facilities were very old, and the restaurant food was just average. The better restaurants required advance reservations, but whether you could actually get one was another story

I read some reviews saying the rooms were a bit old, but it was actually better than I expected. The view is absolutely stunning, and the all-inclusive dining offers a great variety of options

The hotel's public areas were also beautifully decorated, perfect for photos everywhere, with lots of plants and animals like lizards and peacocks

The breakfast was also plentiful, and I especially liked the yogurt cereal

My only problem was that rooms were not soundproof, you can hear music from outside all day in the room

It will be better if the hotel provides a coffee maker and fridge / minibar in the room. Overall, it’s a nice stay.

The room was very nice and good value for money. I stayed for 3 nights and it was very comfortable. The hotel's restaurant and swimming pool were also very nice

A fantastic hotel downtown Cancun. Close to majority of shops, malls, yet close to the beaches. Relaxed atmosphere in the pool and the wet bar. Friendly staff, clean rooms and common areas

Room was spacious, comfortable and clean. Nice pool with excellent bar service. Breakfast buffet was good, enchiladas made on demand was so yummy, jugo verde was excellent too

The Reserve was excellent- included 2 days of daybed reservations by the pool and concierge that booked all excursions and dinner reservations nightly

Just got back from a 4 day trip. Resort grounds were immaculate! The staff was so friendly and the pools and restaurants were never felt crowded. Daytime entertainment in the pool was great

My only complaint is they talk to you at check in too much. Let me settle in, come find me on the beach, I'll listen more. At check in, I want to see my roon, change, get a drink and may need to use the restroom

There are 2 different swim up bars a beautiful beach views. I didn’t go into the ocean due to the under current but a few people swam in the ocean. The only thing that wasn’t 5 stars to me was the food

But you can’t beat the views and pools! Who needs to eat much when you can drink and soak up the sun all day

Just getting towels for the pool was a gauntlet of pressure to book excursions or buy trinkets from vendor tables. I went on vacation to relax, not feel pressured to continue to spend hard saved money

They could have included a hot tub or at least heated the kiddie pool. Instead of using pineapple juice for the pina coladas, it’s almost as they used some sort of artificial pineapple syrup

I would recommend working with Jorge and Ivan if you want to have the best experience here

Everything was very clean and we loved having two bathrooms. Logistically, the resort is not great. Having to take a shuttle just to go grab some breakfast, or really go anywhere, was not ideal

This time, we didn’t mean a single person that we thought was especially nice or helpful. Every single pool, whether at the resort or water park was unswimmable because they were so cold

Dining was mediocre and service inconsistent—we repeatedly waited to be seated (even at the buffet) and often had to flag down servers—while the hotel is about 2 miles from the main lobby/park and shuttle waits with young children were inconvenient (management did provide a go-cart for the rest of our stay after we complained)

I can’t believe for a resort this size, there weren’t more options. Coffee shop was only open in the morning. It would have been nice to grab an afternoon latte, but there was none to be found

Very fast and easy check in and out. Our stay was a wonderful experience and would definitely stay again

This is already my fourth time staying at this all-inclusive hotel. It's a quiet, family-friendly hotel

If you're looking for a party, this isn't the place, but if you want to relax and enjoy an excellent, tranquil beach, it's the best option. And what can I say about the suite rooms? The best of the best! 👏🏻

The hotel was decent, and the staff were very friendly. Our stay was fine every day, except for the last day when we were told that our meals weren't included, despite having paid for them

The hotel staff is helpful. My only feedback concerns the limited dining hours; most options close by 11 PM, and there are only two restaurants available.

The receptionist insisted they weren't. They ask for a lot of tips, but that's optional – you can tip if you want, or not if you don't