Club Paradisio in Marrakech

We were 2 family of 3 with 2 different rooms. both room phones never worked from day 1 and never fixed in our 3 days stay even with multiple request in lobby,
Anytime we needed something missing , had to walk long way to reach lobby, and they may or may not send to room as they know you will fed up. i guess that was a systematic issue to have reduced staff and casing ZERO room service. i am sure , it is something that not going to be fixed

Stayed on the Club Paradiso all inclusive side of the hotel - maybe the main Zalagh Kasbah side of the hotel may have been a better experience. Room - Worst experience of a 4 star hotel I’ve ever had. In total we had 7 complaints - all discussed with hotel manager. Waited around 45 mins - asked staff if tea and water was available in room, they said yes. On arrival no tea or water in room and was sent to the wrong room, called reception, phone would hardly work. Had to head back down to reception, to get room changed, took a while as they couldn’t really understand what the problem was so waited around. Eventually went to the room and requested baggage to be sent soon as possible. Waited around. Called reception for baggage no response. Went back to reception to get baggage sent up. Personally I’ve never been to a 4 star hotel which doesn’t have a kettle in the room. No mini bar. No air con. Room standard ok. Pool view great. Asked room service for iron - they said ok but never got one as they don’t have an iron in the hotel only laundry service. Restaurant - staff in restaurant not attentive at all. When manager wasn’t there they would all be chatting away - when he walked in they would split up and pretend to be working. No bread for breakfast only bread rolls. I had to eat my omelette with a bread roll. Greasy oily omelette. Food was okay. Salad was ok. Still not 4 star standard by my experience. Manager was lovely and accommodating when we asked for anything, most workers were slacking. Overall experience - asked for tea from one member on staff at the hut by the pool, which was included in our all inclusive package - she said there was no tea available in the whole hotel. I’m English - I need my tea. Staff overall not very nice. Kenda the reception lady was lovely. Mahdi was very friendly. Requested a taxi from a member at reception- he took 50/60 dirhams extra under the table for a taxi which was meant to cost 70 dirhams. We were charged 150. I like to have trust in the hotel I stay at and not to be robbed! Aziz the manager - who dealt with the complaints, was friendly and listened professionally and respectfully but we had to chase up the 7 complaints (a list was written and explained) no goodwill gestures or consolation for our issues. Ruined my holiday to be honest. They need to up their standard and service. Or downgrade to a 3 star.